Sharp MX-B468P User Manual page 111

Troubleshoot a problem
Action
Step 2
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the paper folded or wrinkled?
Step 3
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting from the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Is the paper folded or wrinkled?
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Turn off the printer, wait for 10 seconds, and then turn on the
printer.
b
Decrease toner darkness.
From the home screen, touch Settings > Print > Quality > Toner
Darkness.
c
Print the document.
Does gray background appear on prints?
Yes No
Go to step 3. The problem is
solved.
Contact your dealer. The problem is
solved.
Yes No
Go to step 2. The problem is
solved.
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