Troubleshoot a problem
Action
Step 6
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print dark?
Step 7
a
Remove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
affect the quality of future print jobs.
b
Print the document.
Is the print dark?
Step 8
a
Replace the imaging unit.
b
Print the document.
Is the print dark?
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Yes
No
Go to step 7.
The problem is
solved.
Go to step 8.
The problem is
solved.
Contact your dealer. The problem is
solved.
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