Additional Troubleshooting - Ricoh Aficio SPC220N Hardware Manual

Troubleshooting

Additional Troubleshooting

Problems
Strange noise is heard.
No e-mail is received when an
Alert occurs, and after resolving
an Alert.
The setting for [Auto E-mail Notifi-
cation:] on Web Image Monitor
or Smart Organizing Monitor
was changed from [Off] to [On],
but e-mail is not arriving.
When no date information is in-
cluded in sent e-mail, the mail
7
server has a malfunction.
Note
❒ If the printer is still not operating satisfactorily, contact your sales or service
representative. Consult with the store where the printer was purchased for
information about the location of sales or service representatives.
88
If a supply was recently replaced or an option in the area the
strange noise is coming from, check the supply or option is
properly attached. If the strange noise persists, contact your
sales or service representative.
• Confirm [Auto E-mail Notification:] is set to [On] using Web
Image Monitor or Smart Organizing Monitor. See Soft-
ware Guide.
• When the power is turned off before the e-mail is trans-
mitted, the e-mail will not be received.
• Check the e-mail address set for the destination. If the e-
mail was sent but not received, it is possible the destina-
tion was incorrect. Also check error mail information
from the e-mail server.
After changing the setting, turn the main unit's power off
and then back on again.
Make the setting for obtaining time information from the
SMTP server. For details, see Software Guide.
Solutions