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en Troubleshooting
Fault
Intense steam gener-
ation when steaming.
Steam escaping from
ventilation slots dur-
ing cooking
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
The appliance hums
or clicks when the
control panel is
opened.
The interior lighting
does not work.
Maximum operating
time reached.
36
Cause and troubleshooting
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
1.
Reset the appliance to the factory setting.
→ "Basic settings", Page 25
2.
Repeat the calibrations.
→ "Before using for the first time", Page 12
Escaping steam is not a fault.
No action required.
The set water hardness range is too low.
1.
Descale the appliance.
→ "Descaling", Page 29
2.
Check the water hardness and set this in the basic settings.
→ "Basic settings", Page 25
During the descaling, the power supply is interrupted or the appliance is switched off.
▶
Rinse the appliance twice.
→ "Descaling", Page 29
The water tank has not clicked into place.
▶
Insert the water tank correctly so that it engages in the holder.
→ "Filling the water tank", Page 16
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
▶
Order a new water tank.
Malfunction
▶
Do not use deionised or filtered water.
→ "Before using for the first time", Page 12
The sensor is defective.
▶
Call the after-sales service.
→ "Customer Service", Page 37
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Removing the control panel creates operating noise.
No action required.
The LED light is defective.
Note: Do not remove the glass cover.
▶
Call the after-sales service.
→ "Customer Service", Page 37
To prevent an unwanted permanent operation, the appliance automatically stops heating
after several hours if the settings are unchanged. A message appears in the display.
The point at which the maximum operating time is reached is determined by the corres-
ponding settings for an operating mode.
1.
To continue operation, switch off the appliance with
2.
Then use
to switch on the appliance and set the required operation.
Tip: To prevent the appliance from switching off when you do not want it to, set a cooking
time.
first.
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