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Chapter 11: Troubleshooting
Chapter 11:Troubleshooting
11.1 Introduction
As with all powerful systems, sometimes everything does not go as it should with
RayTech RNS.This chapter will help you spot and solve most problems, and gives
details of how to contact Raymarine for technical assistance.
11.2 Troubleshooting RNS
The following problems, causes and possible solutions, may help:
Problem: Erratic mouse cursor
Possible cause
Windows recognizes instrument data as a serial mouse.
Problem: No instruments detected
Possible cause
A USB-serial adapter is not doing its job correctly.
The serial cable is wired incorrectly.
There is a problem with your PCs serial port.
RNS is in simulator mode.
E85001 stuck in NMEA mode.
If Auto Set-up does not find SeaTalk or NMEA, is there other
software (e.g. Iridium or Nokia phone software) taking
control of the port.
Solution
This is a known Windows problem.
Disable the serial mouse device in Windows Device
Manager.
Refer to Microsoft Knowledgebase article 283063 at
http://support.microsoft.com for more information.
Solution
Refer to adapter recommendations given in Raytech system
requirements on www.raymarine.com
Refer to the manual for the E85004 SeaTalk/NMEA/RS232
interface for a wiring diagram.
Contact your PC manufacturer, or call Raymarine technical
support for more information.
Insert license key and turn off simulator.
Switch off SeaTalk system for 30 seconds, then restart.
Remove the other software from the PC using the Add/
Remove programs feature in Windows. Alternatively use a
different port, e.g USB, and use recommended USB to serial
adapter.
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