Service Information - Hatco HDW Series Original Instructions Manual

OPTIONS AND ACCESSORIES
Food Pans
Accessory stainless steel food pans are available in various
sizes.
ALUM PAN ............ Half-size sheet pan at 457 W x 330 D mm
(18" x 13")
ST PAN 2 ............... Full size stainless steel pan at 64 mm
(2-1/2") deep — 324 W x 527 D x 64 H mm
(12-3/4" x 20-3/4" x 2-1/2")
ST PAN 4 ............... Full size stainless steel pan at 102 mm
(4") deep — 324 W x 527 D x 102 H mm
(12-3/4" x 20-3/4" x 4")
ST PAN 1/2 x 6" .... Half size stainless steel pan at 152 mm
(6") deep — 324 W x 264 D x 152 H mm
(12-3/4" x 10-3/8" x 6")
HDW 6" PAN ......... Full size stainless steel pan at 152 mm
(6") deep — 324 W x 527 D x 152 H mm
(12-3/4" x 20-3/4" x 6")
Full Pan
64 mm (2-1/2") Deep
152 mm (6") Deep
Stainless Steel Food Pans

SERVICE INFORMATION

The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
Full Pan
102 mm (4") Deep
Full Pan
Water/Spillage Pan
The water/spillage pan fits in the drawer underneath the food pan
and can be used to humidify the heating area or keep spillage
from the cabinet interior. A Splash baffle is recommended for
use with a water/spillage pan.
Splash Baffle
The splash baffle is used with the optional water/spillage pan.
Fabricated of stainless steel, the baffle fits into the bottom of
the water/spillage pan, over the water bath. The splash baffle
prevents water from splashing into the cabinet interior when
opening and closing a drawer, while allowing humidity to
escape.
Chip Guard
The chip guard completely shields the heating element,
preventing any food product, such as tortilla chips, from coming
in contact with the heating element.
Trivet
A trivet (HDW-TRIVET) raises food product 13 mm (1/2") off the
bottom of a full-size food pan.
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• access our website at www.hatcocorp.com, select the
Support pull-down menu, and click on "Find Service Agent"
• call Hatco Service at +1-414-671-6350
• e-mail Hatco Service at: support@hatcocorp.com
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