Table of Contents
Advertisement
6
Troubleshooting
Issue
Recommedations
Ensure hearing aids have been fully charged
(indicated by green lights on charging case).
Check hearing aid tip to be sure it is not
occluded with wax/debris. Clean with hearing
aid brush.
Use hearing aid brush to clean microphone.
Change wax guard.
There is no
Make sure you hold the button for
sound at all
4 seconds to power on hearing aid.
64
Issue
Recommedations
Ensure charging cable is plugged into
charging dock and into the charge plug
properly. The light on the charging dock
will be green.
Power aids off. Place aids in charging
dock. Left aid in left charging well.
Right aid in right charging well. Aids
Hearing aid is
will magnetically click into place when
not charging
inserted properly. Hearing aid will have a
blue light while charging. It will take 3.5 to
fully charge (green light on hearing aid).
Charging contact may be dirty. Clean
charging contact (bottom of aid) with
cloth and small amount of 95% alcohol.
6
Troubleshooting
65
Advertisement
Table of Contents
