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Fault
The control panel
cannot be opened.
Intense steam gener-
ation when steaming.
The appliance re-
quests descaling
without the counter
appearing in ad-
vance.
The appliance
prompts you to rinse
it.
"Fill water tank" ap-
pears in the display
even though the wa-
ter tank has been
filled.
Buttons are flashing.
"Plopping" sounds
can be heard when
cooking with steam.
The appliance hums
during operation and
after it is switched off.
The interior lighting
does not work.
Cause and troubleshooting
Malfunction
1.
Call the after-sales service.
→ "Customer Service", Page 34
If there is water in the water tank, empty the water tank:
2.
Open the appliance door.
‒
Grip on the right and left below the control panel.
‒
Slowly pull out the control panel and push it upwards.
‒
The appliance is automatically calibrated.
No action required.
If the cooking times are too short, the appliance is not automatically calibrated.
If a lot of steam is generated repeatedly, the appliance is recalibrated.
Reset the appliance to the factory setting.
1.
→ "Basic settings", Page 21
Repeat the calibrations.
2.
→ "Before using for the first time", Page 11
The set water hardness range is too low.
Descale the appliance.
1.
→ "Descaling", Page 26
Check the water hardness and set this in the basic settings.
2.
→ "Basic settings", Page 21
During the descaling, the power supply is interrupted or the appliance is switched off.
Rinse the appliance.
▶
→ "Descaling", Page 26
The water tank has not clicked into place.
Insert the water tank correctly so that it engages in the holder.
▶
→ "Filling the water tank", Page 15
The water tank has fallen out. Shaking has caused parts to come loose in the water tank.
The water tank is leaking.
Order a new water tank.
▶
→ "Customer Service", Page 34
Malfunction
Do not use deionised or filtered water.
▶
→ "Determining the water hardness before switching on the appliance for the first time",
Page 11
The sensor is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 34
Condensation has formed behind the control panel.
No action required. As soon as the condensation has evaporated, the buttons no longer
flash.
Water vapour requires the cold/heat effect for frozen food.
No action required.
Functional test of the pump creates operating noise.
No action required.
Basic setting has been changed.
Change the basic setting for the lighting.
▶
→ "Basic settings", Page 21
The LED light is defective.
Call the after-sales service.
▶
→ "Customer Service", Page 34
Troubleshooting en
33
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