Advanced Troubleshooting - Quantum Travan 20GB User Manual

Chapter 3 Troubleshooting

Advanced Troubleshooting

Advanced Troubleshooting
14
• Make sure you are using a supported version of Windows.
Windows 95 and Windows NT do not support USB devices.
• Make sure that the tape drive is connected to the AC power source
and switched on before you connect it to the computer.
• If your computer has more than one USB connector, try switching the
tape drive to the unused connector.
• For the Travan 40GB, a high speed USB 2.0 interface is strongly
recommended.
To enable this interface, you may need to install a Windows system
upgrade from the Microsoft web site (www.microsoft.com).
• For Windows 98 or Windows Me, check to make sure that you are
using the USB driver supplied on the Quantum Resource CD.
• Open the Windows
and double-click the
Choose the option that allows the system to search for your USB tape
drive automatically. This may allow the system to find your new
drive.
• Check to make sure that your USB controller is listed in the Windows
Device Manager.
To open the Device Manager:
Click
a
My Computer
from the menu.
Properties
Click the
b
Device Manager
Your USB controller should be listed under
. The Windows 98 and Windows 2000/Windows XP
Controllers
Device Managers are shown in
device is not listed, recheck the cables and try the other
troubleshooting suggestions listed here.
Travan Portable USB Tape Drive User's Guide
(Start > Settings > Control Panel)
Control Panel
icon.
Add New Hardware
with the right mouse button and select
tab.
figure 7 and
Universal Serial Bus
8 respectively. If your
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