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TROUBLESHOOTING / FAQ
Camera takes continuous images of no subject
A camera has what is known as a "false trigger" if the PIR sensor thinks that
there is motion and heat in front of the camera lens when there is no subject
in the image. These "False Triggers" are the result of placing the camera in an
environment where there is motion associated with tree branches creating mo-
tion in front of the camera or an area where there is high heat in the foreground
and any motion from wind could set off the camera. Setting a camera up over
water is also a potential cause for this issue. To remedy this situation:
1. Try moving the camera to an area that does not have any of these issues or
try changing the sensor level on the menu settings.
2. If the camera continues to take images when there is no subject in them, try
placing the camera in an inside environment and aiming at a location where
there is no motion.
3. If the camera continues to show issues, then there is probably an
electronic component issue. If this is the case, please contact our
customer service to send the camera back for repair.
Battery life is shorter than expected
1. Battery life will vary with operating temperature and the number of images
taken over time. Typically, the Trophy Cam HD Vital will be able to capture
several thousand images before the batteries die.
2. Check to make sure you have used new alkaline or lithium batteries.
Bushnell recommends using 8 Energizer ® Lithium AA batteries in all
Trophy Cam HD Vitals to obtain maximum battery life.
3. Make sure that the power switch was turned to the "On" position and that
the camera was not left in "Setup" mode while in the field.
4. Make sure that you are using a good quality name brand SD card in your
camera. Bushnell recommends SanDisk ® brand SD Cards up to
32GB. Our experience indicates that poor quality SD cards can sometimes
reduce your Trophy Cam HD Vital battery life.
Camera stops taking images or won't take images
1. Please make sure that the SD card is not full. If the card is full, the camera
will stop taking images.
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