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Problems
Solutions
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app
onto your smart device and initiated the "EufyHome"
action in the Google Home app. For details, refer to
You cannot control
the "Smart Integrations" page in the EufyHome App.
RoboVac with the Google
• Check if you are using the proper commands when
Assistant.
talking to the Google Assistant. When making your
request, first say the wake phrase "Ok Google".
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.
Voice Prompt
Cause and Solution
Error 1: Front bumper
Front bumper is stuck. Tap it repeatedly to remove any
stuck
dust, or move the device to a new position and try again.
Wheel may be stuck or trapped. Clear any obstacles in the
Error 2: Wheel stuck
surrounding area and check the wheel for any trapped dust.
Move the device to a new position and try again.
Error 3: Side brush
Side brush may be stuck. Clean it and try again.
stuck
Error 4: Rolling brush
Remove the rolling brush, roller joint, roller brush cover, and
stuck. Remove and
suction inlet to clean it. Once cleaned, place the items back
clean the rolling brush.
into the device and try again.
Error 5: Device stuck
Device is trapped. Clear any obstacles in the surrounding
or trapped
area and try again.
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Voice Prompt
Cause and Solution
Device may be suspended in the air. Move it to a new
position close to the original position and try again. If the
Error 6: Device trapped
device is still unable to start, clean the drop sensors and try
again.
Error 8: Low battery.
Low battery. System will shut down. Charge the device and
Shutting down.
try again.
• Open the battery compartment and check whether the
battery is connected and restart the device.
• Battery temperature may be too high or low. Wait until
Error S1: Battery error
the battery falls to normal temperatures before use (0 °C
- 40 °C / 32 °F - 104 °F).
• If the issue persists, contact customer support for help.
• Check whether the wheels are stuck or dust is trapped
Error S2: Wheel
inside before restarting the device.
module error
• If the issue persists, contact customer support for help.
• Check whether the side brush is stuck in an unknown
Error S3: Side brush
object before restarting the device.
error
• If the issue persists, contact customer support for help.
• Check whether the fan blades are stuck in an unknown
object before restarting the device.
Error S4: Suction fan
error
• Clean the dust bin and filter before restarting the device.
• If the issue persists, contact customer support for help.
• Remove and clean the roller brush, roller brush
Error S5: Rolling Brush
connection, roller brush cover and suction inlet before
Error. Refer to Owner's
restarting the device.
Manual or app for
help.
• If the issue persists, contact customer support for help.
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