Reinstalling Ptburn Server - Primera Bravo II User Manual

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• Click the Get Status button in the PTBurn Client to make
sure that the server status is listed as 'OK'. If the Publisher
is out of discs or ink, the administrator attention may be
required to get the Publisher back on line. Please refer to
the Publisher User Manual for information on changing ink
or adding discs.
• If there is more than one Publisher on your network, make
sure the correct server has been selected.
• In PTBurn Server's Main Application Window, click Check
Log. The Log may contain more information on the error
PROBLEM:
My job has failed. What can I check?
SOLUTIONS:
Check the server log for more information on the error.
•
Make sure there are enough client licenses. The PTBurn
•
Software will allow 5 clients. Additional licenses are
available by calling Primera Technology's Supply Sales
department at 1-800-797-2772.
Make sure there is ample hard drive space on the server.
•
• Make sure the Publisher has blank disc media.
• Make sure the disc media used in your Publisher is not
defective.
• If the workstation connected to the Publisher does not meet
the recommended system requirements, the PTBurn Server
may not be able to burn and print simultaneously. In the
PTBurn
option. The Publisher will then record a full disc, and wait
until the disc is fully printed before recording the next disc
in queue. This will reduce throughput but will allow for
more system resources to be dedicated to the recording job.
B. REINSTALLING PTBURN SERVER
If all else fails, you may want to reinstall the PTBurn Server
Application. This is done as follows:
a. Delete your Shared Job Folder. When reinstalling the
PTBurn Server we want to make sure it creates a new
shared folder.
b. Insert your PTBurn Network Software Disc and let the
Installer Program launch. This should happen
automatically. If it does not, right click on Start and select
Explore. Browse to the PTBurn Installer Disc and double
click the INSTALL icon.
Server Settings Window you can disable this
Troubleshooting and Technical Support 57
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