Canon imagePRESS P400 Service Manual page 78

■ System software installation
Symptom
imagePRESS Server One of the following:
remains on for 30 mi- • Service switches are set to the wrong
nutes (or longer) after
• imagePRESS Server must be reset
beginning installation
• Faulty USB flash drive
• Faulty hard disk drive cable or hard disk
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
During installation, One of the following:
the LED on the flash • Faulty or improperly seated USB flash
drive remains off or
solid (not blinking) • Faulty motherboard
• Faulty hard disk drive
The LED on the im- Failed to retrieve product information. It is
agePRESS Server not imagePRESS Server.
shows error codes
EE - > 11.-> EE ->
11....
The LED on the im- This is not supported server.
agePRESS Server
shows error codes
EE - > 02.-> EE ->
02..
The LED on the im- Hard disk drive is missing.
agePRESS Server
shows error codes
EE - > 09.-> EE ->
09....
The LED on the im- Failed to format the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted im-
agePRESS Server age file, or your hard disk drive cannot be
accessed.
shows error codes
EE -> 44.-> EE ->
44....
The LED on the im-
Failed to install bootloader.
agePRESS Server
shows error codes
EE - > 45.-> EE ->
45....
Possible cause
mode
drive
drive
Suggested action
1. Make sure that the imagePRESS Server service switch 1 is
set to ON and service switch 2 is set to OFF.
2. If the service switches are in the wrong position, power off the
imagePRESS Server, set the switches correctly, power on,
and allow the installation to resume.
3. Power off the imagePRESS Server, wait 10 seconds, and then
power on again.
4. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash drive
may be improperly seated. Power off the imagePRESS Serv-
er, reseat the flash drive, power on, and then allow the instal-
lation to resume.
5. Retry the installation using a different USB flash drive.
6. Reseat the cables to the hard disk drive.
7. Replace the hard disk drive cable.
8. Replace the hard disk drive.
9. Replace the motherboard.
10. Replace the CPU.
1. Power off the imagePRESS Server, reseat the flash drive,
power on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
If the imagePRESS Server is found, the hardware might not have
initialized properly to retrieve the product name.
Product information is found, but the installer does not support this
product.
Check the imagePRESS Server to verify the hard disk drive instal-
lation.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
4. If the above actions do not work, replace the hard disk drive.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard disk
drive.
2. If the above actions do not work, replace the hard disk drive.
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5. TROUBLESHOOTING