Canon imagePRESS P400 Service Manual page 76

Symptom
3b, 50, 52, E1 Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
55 Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
90 • Faulty motherboard
FF (during the start- Possibly one of the following:
up, imagePRESS • Faulty motherboard
Server hangs dis- • Faulty or missing CPU
playing FF)
Any other code that • Faulty motherboard
the system hangs on
before reaching the
idle state
■ Startup
Symptom
Startup
imagePRESS Server
One of the following:
starts up and then • Faulty connection between image-
shuts down
PRESS Server and printer
• Corrupted security chip
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty printer interface board
imagePRESS Server
One of the following:
starts up, but the • Printer interface firmware has been up-
Fiery screens on the graded and a system reboot is required
• Faulty connection between the image-
printer touch panel
are unavailable for
PRESS Server and the printer
more than 15 mi-
nutes
Possible cause
Possible cause
Suggested action
Replace the motherboard.
1. Check and reseat the DIMM.
2. Replace the DIMM.
3. Replace the motherboard.
Replace the motherboard.
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the imagePRESS Server becomes Idle or
shortly at the startup does not indicate an error status.
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
Suggested action
1. Check and reseat the printer interface cable between the im-
agePRESS Server and the printer.
2. Replace the printer interface cable.
3. Listen for the power supply fan and feel for airflow.
4. If you do not feel air from the power supply fan, you may need
to replace a faulty power supply.
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the printer interface board.
1. Reboot the printer and wait for the printer and the imagePRESS
Server to start up and reach Idle.
NOTE:
Note: If you press the Fiery icon on the printer touch panel
before the imagePRESS Server finishes the startup process,
"TCP connect error" appears on the printer touch panel.
Press OK to return to the Home screen, and wait until the
imagePRESS Server reaches Idle.
2. Verify that the imagePRESS Server and the printer have the
same time and date information. If the time and date informa-
tion do not match on both devices, the Fiery icon may fail to
appear.
For information on how to check and set the time and date on
the imagePRESS Server, see Configuration and Setup, which
is part of the user documentation set. For information on how
to check and set the time and date on the printer, see the
printer documentation.
3. Reboot the imagePRESS Server.
4. Check and reseat the cable connections between the image-
PRESS Server and the printer.
5. Replace the external cables one by one.
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5. TROUBLESHOOTING