Polycom SoundPoint IP 300 Frequently Asked Questions Manual

Polycom
General Questions on Polycom
VoIP
Why Polycom VoIP telephones?
Polycom is a leading independent supplier
of standards-based Voice over IP (VoIP)
endpoints. Polycom VoIP phones are fully
interoperable with leading IP PBX and
Softswitch platforms
can have a variety of end-to-end, fully
integrated VoIP solutions to choose from.
VoIP solutions that feature Polycom phones
provide a high-quality, rich communications
experience, deliver productivity-enhancing
new applications, and offer significant cost
savings through consolidation of network
costs for voice and data, and elimination of
costs of phone moves, adds, and changes.
Polycom offers a wide range of VoIP
endpoints to meet the unique business
communication requirements of our
customers. The Polycom VoIP product
portfolio includes the SoundPoint
of desktop phones, an attendant console
based on the SoundPoint IP 601 and
Expansion Module, and the SoundStation
IP 4000 conference phone. Our phones are
engineered to deliver a superb
communications experience. They offer
outstanding sound quality, advanced
functionality, ease of use, security, tools for
efficient provisioning and upgrades, and
protection of your investment over time.
Polycom IP telephones are your future-proof
choice for business communications.
What is a Technology / Interoperability
Partner?
Polycom Technology and Interoperability
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Partners deliver industry-leading IP
telephony servers that provide both
traditional phone functionality and advanced
features, like unified messaging, presence,
and collaboration tools. Polycom's strategy
is to ensure that our phones are fully
interoperable with Partner platforms, so that
1
Please visit http://www.polycom.com/technpartners.htm
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Polycom and the Polycom logo are registered trademarks of Polycom, Inc. All other trademarks are the property of Polycom, Inc. or their respective companies.
®
VoIP Products

Frequently Asked Questions

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, so that our customers
®
IP family
®
for a full list of supported IP PBX and Softswitch solutions.
our joint customers can enjoy the benefits of
an integrated end-to-end VoIP solution.
Can the phones be used on a non-Partner
platform?
In order to ensure interoperability and full
business telephony functionality, the
SoundPoint IP and SoundStation IP
telephones should be operated in
conjunction with Partners' IP PBX (customer
premise equipment similar to a legacy PBX
or Key System) or Softswitch (hosted
telephony similar to the traditional home
phone service) solution. Polycom does not
recommend using the phones in conjunction
with call server platforms that have not been
certified by Polycom.
Will Polycom VoIP phones work with
existing PBX or Key Systems?
While many PBX and Key System vendors
now provide optional VoIP gateways that are
standards-based, interoperability testing
must still be conducted between these
systems and Polycom IP phones to ensure
proper operation and feature support.
Polycom cannot guarantee interoperability
with a system that is not provided by one of
our Partners.
Which protocol is the best?
There is no one protocol that is better than
all the others. Each protocol has different
advantages over the others and the choice
depends on your business communication
needs.
Does the phone have a different hardware
design for each protocol?
No. The phones can support various
standards-based protocols by deploying
different firmware on the same hardware.
Can I reprogram a SoundPoint IP from SIP
to MGCP and vice versa?
No, this cannot be done in the field. Please
make sure to order the right SoundPoint IP