Polycom SoundPoint IP 300 Frequently Asked Questions Manual page 6

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accurate time. These servers can be located
on the local network or available from
various sites on the Internet.
What is the Password to access the Set-up?
The User ID and Password will vary
depending on what version of software you
are running. Please refer to the
Administrator Documentation for the specific
type and version of software you have.
How are the phones upgraded?
One can upgrade phone software by placing
new files onto the boot server and rebooting
the phones. The phones download all the
configuration files on every reboot and
download a small chunk of the .ld files to
compare versions. If the version is the same
the file is not downloaded, if it is different,
the file will be downloaded.
How do users get firmware updates?
Certified Polycom VoIP Channel Partners
can access most recent SIP software on the
Polycom Resource Center at
http://extranet.polycom.com. In the case of
MGCP, firmware is distributed by the
Technology Partners through their reseller
channel base. Please contact the reseller
you purchased your IP telephony solution
from if you have any software needs.
Does the boot server need to be available at
all times?
An FTP, TFTP, HTTP, or HTTPS boot
server must be available anytime a
configuration file change or firmware
upgrade needs to be performed. The phone
will boot from a flash image if the boot
server is not available or if there are no new
files located on the boot server that need to
be loaded to the phone. Polycom
recommends that the boot server be
available at all times as the phone does
upload log files to the boot server that can
be useful if troubleshooting is required.
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VoIP Products
Frequently Asked Questions
What happens to the phones if there is a
power failure during the upgrade process?
The SoundPoint IP and SoundStation IP
phones follow a fail-safe upgrade process
where the phone does not delete the
previous file image until a new one is
successfully saved. A power failure or server
outage during an upgrade will not damage
the phone.
What documentation is available?
Please visit the IP Telephony
Documentation section at
http://www.polycom.com/resource_center/0,
1454,pw-26-482,FF.html
of available documents, including data
sheets, family brochures, and quick start
guides. Please also check with your reseller
for any custom documents developed by
Technology and Interoperability Partners.
for a complete list