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Introduction
1.4 Service and support
1.4.5
Technical support
Your routes to Technical Support (https://support.industry.siemens.com/cs/ww/en/sc/4868):
• Support Request (https://www.siemens.com/SupportRequest)
• Contacts database: Contacts at Siemens
lang=en)
• "Industry Online Support" mobile app
The Support Request is the most important input channel for questions relating to products
from Siemens Industry. This will assign your request a unique ticket number for tracking
purposes. The Support Request offers you:
• Direct access to technical experts
• Recommended solutions for various questions (e.g. FAQs)
• Status tracking of your requests
In some cases, technical support also uses Remote Support
support.industry.siemens.com/cs/ww/en/view/106665159) to find a solution to your request.
This means that the Support representative employs screen sharing to help you diagnose or
rectify a problem.
You can find more information on Support service packages on the Internet at the following
address: Industry Online Support Services
4869).
1.4.6
Training
SITRAIN – Digital Industry Academy offers a comprehensive range of training courses on
Siemens industrial products – directly from the manufacturer, for all industries and use cases, for
all knowledge levels from beginner to expert.
You can find more information on the Internet at the following address: SITRAIN – Digital
Industry Academy. (https://www.siemens.com/sitrain)
1.4.7
Spare parts services
Description
By using the online spare parts service "Spares on Web", you ensure the smooth operation of
your product. The spare parts service is aimed at the following:
• Improved spare parts inventories by balancing stock and spare parts on call
• Minimized downtimes during a plant standstill
• Reduced costs
You can find more information on the Internet at the following address: Spares on Web.
(https://www.sow.siemens.com/?lang=en)
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(https://www.automation.siemens.com/aspa_app?
(https://
(https://support.industry.siemens.com/cs/ww/en/sc/
SIMOCRANE Energy Storage System Management V01.01
Operating Instructions, 04/2023, A5E51573536B AE
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