Troubleshooting - Philips TAB8405 User Manual

6 Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing of the
product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, get support at
www.philips.com/support.
Main unit
The buttons on the main unit do not work.
• Disconnect form the power supply for a
few minutes,then connect again.
No power
• Ensure that the AC cord is properly
connected.
• Ensure that there is power at the AC outlet.
• Press standby button on the remote control
or Soundbar to turn the Soundbar on.
Sound
No sound from the soundbar speaker.
• Connect the audio cable from your
soundbar to your TV or other devices.
However, you do not need a separate audio
connection when:
- the soundbar and TV are connected
through HDMl ARC connection, or
- a device is connected to the HDMI IN
connector on your soundbar.
• On the remote control, select the correct
audio input.
• Make sure that the soundbar is not muted.
• Reset this product to its factory settings
(see ' A pply factory settings).
No sound from the wireless subwoofer.
• Manually connect the subwoofer to the
main unit.
• Increase the volume. Press Volume Up on
the remote control or on the Soundbar.
22
• When using either of the Digital input, if
there is no audio:
- Try setting the TV output to PCM or
- Connect directly to your Blu-ray/other
source, some TVs do not pass through
digital audio.
• Your TV may be set to variable audio
output. Confirm that the audio output
setting is set to FIXED or STANDARD, not
VARIABLE. Consult your TV' s user manual
for more detailed information.
• If using Bluetooth, ensure that the volume
on your source device is turned up and that
the device is not muted.
• When the playback freezes and there is no
sound in Wi-Fi mode, please check whether
your home network is normal.
Distorted sound or echo.
• lf you play audio fromTV through this
product, make sure that theTV is muted.
Audio and video are not synchronized.
• Press to synchronize the audio with the
video.
Bluetooth
A device cannot connect with the soundbar.
• The device does not support the
compatible profiles required for the
soundbar.
• You have not enabled the Bluetooth
function of the device. See the user
manual of the device on how to enable the
function.
• The device is not correctly connected.
Connect the device correctly.
• The soundbar is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected
Bluetooth device is poor.
• The Bluetooth reception is poor. Move the
device closer to the soundbar, or remove
any obstacle between the device and the
soundbar.
I can't find the Bluetooth name of this unit on
my Bluetooth device