Support; Dispatch - TCi F10A Manual

5. Support

5.1 Support
It is our priority to guarantee the functionality of our systems. This is ensured by a careful selection of components,
extensive inspection and test procedure. However, errors cannot be completely ruled out. If you should have any
problems with your unit, please do not hesitate to contact our hotline. We will assist you immediately and without any
complications.
You can reach our Support team at
Phone number
+49-(0)641-96284-55
We will answer your questions or solve any problems you might have with your unit.

5.2 Dispatch

The right packaging is the fi rst step for a trouble-free dispatch of a device. Please only use the original tci
protective packaging for your returns. Devices that get damaged due to
excluded from guarantee. We suggest to task a private forwarding agent with the shipment, because by our
experience the devices get less damaged during the transport.
Further packaging information and a repair form you will fi nd under
!
Ludwig-Rinn-Straße 10-14 • D- 35452 Heuchelheim/Giessen • Phone: +49 6 41-9 62 84-0 • Fax: +49 6 41-9 62 84-28 • www.tci.de
Page 28 of 30
E-Mail
support@tci.de
Please note our general terms and conditions of sale, which you can fi nd at
www.tci.de/en/conditionsofsale/.
Chat
https://www.tci.de
improper packaging can be
www.tci.de/support.