911 Assist; What Is 911 Assist; How Does 911 Assist Work; Emergency Call Requirements - Ford F-150 LIGHTNING Owner's Manual

WHAT IS 911 ASSIST

911 Assist is a SYNC system feature that
can call for help.
For more information, visit
www.owner.ford.com.

HOW DOES 911 ASSIST WORK

If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the battery shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth®-enabled phone.
Not all crashes will deploy an airbag or
activate the battery shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a
crash, SYNC will search for and try to
connect to a previously paired cell phone.
SYNC will then attempt to call the
emergency services.
Before making the call:
• SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call and SYNC
makes a successful call a pre-recorded
message plays for the 911 operator. The
occupants in your vehicle are able to talk
with the operator. Be prepared to provide
your name, phone number and location
immediately because not all 911 systems
are capable of receiving this information
electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
F-150 Lightning (TFD) Electric, Canada/United States of America, enUSA, Edition date: 202112, First-Printing

911 Assist

(If Equipped)
EMERGENCY CALL
REQUIREMENTS
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional.
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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WARNING: Do not wait for 911
WARNING: Always place your
WARNING: Unless the 911 Assist
SYNC is powered and working properly
at the time of the incident and
throughout feature activation and use.
The 911 Assist feature must be set on
before the incident.
You must pair and connect a
Bluetooth® enabled and compatible
cell phone to SYNC.
A connected Bluetooth® enabled
phone must have the ability to make
and maintain an outgoing call at the
time of the incident.