Ford F-150 LIGHTNING Owner's Manual page 422

Crash and Breakdown Information
ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you have a vehicle concern, Ford Motor
Company offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Roadside Assistance covers:
• A flat tire change with a good spare —
except for vehicles supplied with a tire
inflation kit.
• 12 V battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• In the event your vehicle's high-voltage
battery does not have enough power
to move, you can choose where you
would like your vehicle towed (within
a 35 mi (56 km) radius):
• EV Certified Ford or Lincoln Dealer.
• Nearest public charger.
• Your home residence.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
F-150 Lightning (TFD) Electric, Canada/United States of America, enUSA, Edition date: 202112, First-Printing
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the Owner's Manual kit.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
on your own, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
If you have a vehicle concern, Ford Motor
Company of Canada, Limited offers a
complimentary roadside assistance
program. This program is eligible within
Canada or the continental United States.
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