Troubleshooting; Basic Procedures - Matrox Extio Series User Manual

Troubleshooting

Basic procedures

This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
Windows 2000/XP/Vista – What follows is information on how to restart your computer in VGA
mode.
Click
1
your version and configuration of Windows, this part of the step may not be necessary.)
If your primary monitor is unusable, see your system manual for information on how to
restart your computer using a hardware control.
Before Windows starts, press [F8] for the Windows startup menu to appear.
2
Select "VGA mode" (or "Low resolution mode"), then press [Enter].
3
Note:
instead.
Graphics – Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn't restart after Matrox card is installed
1
Cause
Your Matrox card may not be properly installed.
1
Solution
Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information,
2
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
" "
Start Shut Down Restart
If your system stops responding while it's in VGA mode, select "Safe mode"
see "Hardware installation", page
" * to restart your computer. (* Depending on
OK
4.
Matrox Extio Series – User Guide 13