Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C528F/MX-C428F User's Guide January 2023 Machine type: 7530 Models: 67H, 23H...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Finding the printer serial number........................9 Printer conﬁgurations............................9 Using the control panel............................ 10 Understanding the status of the indicator light..................10 Selecting paper..............................11 Set up, install, and conﬁgure..............19 Selecting a location for the printer........................
Page 3 Contents Conﬁguring conﬁdential jobs......................... 86 Printing conﬁdential and other held jobs....................87 Printing a font sample list..........................88 Printing a directory list............................. 88 Placing separator sheets between copies....................88 Canceling a print job............................88 Adjusting toner darkness..........................88 Copy......................89 Using the automatic document feeder and scanner glass..............
Page 4 Contents Scan......................97 Using the automatic document feeder and scanner glass..............97 Scanning to a computer...........................97 Scanning to an FTP server..........................98 Creating an FTP shortcut..........................98 Scanning to a network folder.........................98 Creating a network folder shortcut.......................98 Scanning to a ﬂash drive..........................99 Use printer menus..................
Page 5 Contents Troubleshoot a problem................240 Print quality problems............................240 Printing problems.............................241 The printer is not responding........................267 Unable to read ﬂash drive..........................268 Enabling the USB port........................... 269 Clearing jams..............................269 Network connection problems........................280 Hardware options problems........................282 Issues with supplies............................283 Paper feed problems.............................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Learn about the printer Learn about the printer Finding the printer serial number Open door A. Locate the serial number. Printer conﬁgurations CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can conﬁgure your printer by adding four optional 550‑sheet trays.
Page 10: Using The Control Panel
Learn about the printer Control panel 650‑sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Standard bin Automatic document feeder (ADF) Using the control panel Control panel part Function Power button •...
Page 11: Selecting Paper
Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 12 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 13 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
Page 14 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Hagaki 100 x 148 mm (3.94 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter...
Page 15 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) 11 Envelope 114.3 x 263.525 mm (4.5 x 10.375 in.)
Page 16 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper size 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Monarch 98.4 x 190.5 mm (3.875 x 7.5 in.) Other Envelope 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in.
Page 17 Learn about the printer 650‑sheet duo tray Optional Two‑sided 100‑sheet Paper type 550‑sheet Scanner 550‑sheet printing multipurpose tray tray feeder Preprinted Colored Paper Light Heavy Rough/Cotton Transparency Custom Type [x] Notes: • Labels, envelopes, and card stock always print at reduced speed. •...
Page 18 Learn about the printer Notes: • For 60 to 176 g/m (16–47‑lb bond) paper, grain long ﬁbers are recommended. • Paper less than 75 g/m (20‑lb bond) must be printed with Paper Type set to Light Paper. Failure to do so may cause excessive curl which can lead to feeding errors, especially in more humid environments.
Page 19: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 20: Attaching Cables
Set up, install, and conﬁgure 229 mm (9 in.) Rear 101.6 mm (4 in.) Right side 178 mm (7 in.) Front 508 mm (20 in.) Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 21: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer. USB port Attach a keyboard or any compatible option. Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 22 Set up, install, and conﬁgure Icon Function Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear Note: You can also access this setting by touching the top section of the home screen.
Page 23 Set up, install, and conﬁgure Setting up Scan Center From the home screen, touch Scan Center. Select and create a destination, and then conﬁgure the settings. Notes: • When creating a network destination, make sure to validate and adjust the settings until no errors occur.
Page 24 Set up, install, and conﬁgure Apply the changes. Note: You need a printer hard disk or an intelligent storage drive to scan multiple cards. Using Display Customization Before using the application, make sure to do the following: • From the Embedded Web Server, click Apps > Display Customization > Conﬁgure. •...
Page 25 Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 26: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 27 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen.
Page 28: Setting Up The Printer To Fax
Set up, install, and conﬁgure For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate.
Page 29 Set up, install, and conﬁgure Using the Settings menu in the printer From the home screen, touch Settings > Fax > Fax Setup > General Fax Settings. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 30 Set up, install, and conﬁgure • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings > Fax. From the Fax Mode menu, select Fax Server, and then click Save. Click Fax Server Setup. In the To Format ﬁeld, type [#]@myfax.com, where [#] is the fax number and myfax.com is the fax provider domain.
Page 31 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: •...
Page 32 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 33 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 34 Set up, install, and conﬁgure If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter. Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern.
Page 35: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Conﬁguring the e‑mail SMTP settings Conﬁgure the Simple Mail Transfer Protocol (SMTP) settings to send a scanned document through e-mail. The settings vary with each e‑mail service provider. Before you begin, make sure that the printer is connected to a network and that the network is connected to the Internet.
Page 36 Set up, install, and conﬁgure • Sohu Mail • Yahoo! Mail • Zoho Mail Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value...
Page 37 Set up, install, and conﬁgure Gmail Note: Make sure that two‑step veriﬁcation is enabled on your Google account. To enable two‑step veriﬁcation, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 38 Set up, install, and conﬁgure Mail.com Setting Value Primary SMTP Gateway smtp.mail.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 39 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled.
Page 40 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For outlook.com or hotmail.com accounts with two‑step veriﬁcation enabled, use an app password.
Page 41 Set up, install, and conﬁgure Setting Value Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings >...
Page 42: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Device Password App password Note: To create an app password, go to the Yahoo Account Security page, log in to your account, and then click Generate app password. Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 43 Set up, install, and conﬁgure Enabling the Multiple Universal Sizes setting From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration. Enable the Multiple Universal Sizes setting. Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 44 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 45 Set up, install, and conﬁgure • For plain paper, make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause paper jams. • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams.
Page 46 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 47 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 48: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure From the Paper menu in the control panel, set the paper size and type to match the paper loaded in the multipurpose feeder. Linking trays From the home screen, touch Settings > Paper > Tray Conﬁguration > select a paper source. Set the same paper size and paper type for the trays that you are linking.
Page 49 Set up, install, and conﬁgure Installing the fax driver Go to our website or the place where you purchased the printer, and then obtain the installer package. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 50 Set up, install, and conﬁgure Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. Add the printer. Updating ﬁrmware To enhance printer performance and ﬁx issues, update the printer ﬁrmware regularly. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 51: Installing Hardware Options
Set up, install, and conﬁgure Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 52 Set up, install, and conﬁgure Note: Some options are available only in some printer models. For more information, contact the place where you purchased the printer. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 53 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 54 Set up, install, and conﬁgure Unpack the intelligent storage drive (ISD). Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Page 55 Set up, install, and conﬁgure Locate the ISD connector. Insert the card to the ISD connector.
Page 56 Set up, install, and conﬁgure Attach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 57 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 58 Set up, install, and conﬁgure Unpack the Trusted Platform Module.
Page 59 Set up, install, and conﬁgure Locate the TPM connector. Attach the module to the TPM connector.
Page 60 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 61 Set up, install, and conﬁgure Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 62 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 63 Set up, install, and conﬁgure...
Page 64 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 65 Set up, install, and conﬁgure Connect the power supply to the convenience stapler. Note: Use only the power supply that came with the convenience stapler. Using any other power supply can damage the product.
Page 66 Set up, install, and conﬁgure Attach the cover of the power supply until it clicks into place.
Page 67 Set up, install, and conﬁgure Install the thumb screw into the cover of the power supply. Remove the column cover above the standard bin. Note: Make sure that the column cover is disposed properly.
Page 68 Set up, install, and conﬁgure Insert the power supply through the printer. Install the convenience stapler.
Page 69 Set up, install, and conﬁgure Position the power supply properly. Attach the stapler cover until it clicks into place. Note: Make sure that the power supply is secured. Connect one end of the stapler power cord to the power supply, and then the other end to the electrical outlet.
Page 70 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 71 Set up, install, and conﬁgure...
Page 72 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 73 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 74 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 75 Set up, install, and conﬁgure Attach the controller board shield.
Page 76 Set up, install, and conﬁgure Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 77 Set up, install, and conﬁgure Install the wireless module. Notes: • Apply ﬁrm pressure to make sure that the tape sticks to the surface of the printer. • Make sure that the printer surface is dry and free of condensed moisture. •...
Page 78: Networking
Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • A wireless module is installed in your printer. For more information, see the Installing wireless modules section.
Page 79 Set up, install, and conﬁgure Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 80 Set up, install, and conﬁgure • Show Password on Setup Page—Shows the password on the Network Setup Page. • Auto-Accept Push Button Requests—Lets the printer accept connection requests automatically. Note: Accepting push‑button requests automatically is not secured. Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, enable the password peek icon.
Page 81 Set up, install, and conﬁgure For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 82: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 83: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 84: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 85: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 86: Supported Flash Drives And File Types
Print Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives Notes: –...
Page 87: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 88: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 89: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 90: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 91: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Copying cards Load a card on the scanner glass. From the home screen, touch Card Copy.
Page 92: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 93: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 94: Scheduling A Fax
For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. Scheduling a fax Note: Make sure that fax is conﬁgured.
Page 95: Printing A Fax Log
Touch Darkness, and then adjust the setting. Send the fax. Printing a fax log Note: Make sure that analog fax or etherFAX is conﬁgured. For more information, see the Setting up the printer to fax section. From the home screen, touch Settings > Reports > Fax. Touch Fax Job Log or Fax Call Log.
Page 96 In the Fax Forwarding menu, select Forward or Print and Forward. In the Forward to menu, select the destination type and then type the shortcut number. Apply the changes.
Page 97: Scan
Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page • Use the scanner glass for single‑page documents, documents, make sure to align the leading edge book pages, small items (such as postcards or before loading.
Page 98: Scanning To An Ftp Server
Scan From the Scanner window, do one or more of the following: • Select where you want to save the scanned document. • Select the size of the original document. • To scan from the ADF, select Document Feeder from the Scan Menu or enable Use Document Feeder. •...
Page 99: Scanning To A Flash Drive
Scan • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts > Add Shortcut. From the Shortcut Type menu, select Network Folder, and then conﬁgure the settings. Apply the changes. Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass.
Page 100 Scan...
Page 101: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 102: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 103 Use printer menus Menu item Description Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax. Note: This menu item appears only when a hard disk or an intelligent storage drive is installed.
Page 104 Use printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Print...
Page 105 Use printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 106 Use printer menus Menu item Description E‑mail Alerts Setup Enter the server port number of your secondary or backup SMTP server. E‑mail Setup Secondary SMTP Gateway Port (25*) E‑mail Alerts Setup Specify how long before the printer times out if the SMTP server does not respond.
Page 107 Use printer menus Menu item Description E‑mail Alerts Setup Specify the realm for the Kerberos 5 authentication protocol. E‑mail Setup Kerberos 5 REALM E‑mail Alerts Setup Specify the domain name for the NTLM security protocol. E‑mail Setup NTLM Domain E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display.
Page 108 Use printer menus Menu item Description Error Prevention Reset Auto Reboot Counter. Auto Reboot Reset Auto Reboot Counter Cancel Continue Error Prevention Set the printer to show a message when a short paper error occurs. Display Short Paper Error Note: Short paper refers to the size of the paper loaded. Auto‑clear* Error Prevention Set the printer to process the entire page into the memory...
Page 109 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 110 Use printer menus Menu item Description Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating. 0.25–5 (1*) Note: This menu item appears only when a keyboard is attached to the printer. Key Repeat Rate Set the number of presses per second for a repeating key.
Page 111 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 112 Use printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears. Envelope Prompts Auto* Note: For Multipurpose Feeder to appear, in the Paper menu, set Conﬁgure MP to Cassette. Multipurpose Feeder Manual Envelope Tray Conﬁguration...
Page 113 Use printer menus Menu item Description Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration...
Page 114 Use printer menus Menu item Description Device Operations Set the printer to operate in Quiet Mode. Quiet Mode Note: Enabling this setting slows down the overall Off* performance of the printer. Device Operations Enable access to the printer menus from the control panel. Panel Menus Device Operations Set the printer to operate in a special mode, in which it attempts...
Page 115 Use printer menus Menu item Description Toner patch sensor setup Print a diagnostic page that contains information on toner patch sensor calibration. Print TPS information page Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration Note: Make sure that the margin spacing on the target page Print Quick Test is uniform all the way around the target.
Page 116 Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized Hard Disk Last Sanitized Note: Hard Disk Last Sanitized and ISD last erased appear only when a storage drive is installed.
Page 117: Print
Use printer menus About this Printer Menu item Description Asset Tag Specify the identity of the printer. The maximum length is 32 characters. Printer’s Location Specify the printer location. The maximum length is 63 characters. Contact Specify the contact information for the printer. The maximum length is 63 characters.
Page 118 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 119 Use printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources. 0–255 (30*) Note: This menu item appears only when a hard disk or an ISD is installed.
Page 120 Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 121 Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 122 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 123 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 124 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 125 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 126: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 127 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.5–19 inches (14*) 88.9–482.6 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 128: Copy
Use printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
Page 129 Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
Page 130 Use printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft Urgent...
Page 131 Use printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 132: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID.
Page 133 Use printer menus Menu item Description Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Events are detected immediately. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection...
Page 134 Use printer menus Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires more Fine memory. Super Fine Ultra Fine Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation...
Page 135 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan ‑ Red -4 to 4 (0*) Magenta ‑ Green -4 to 4 (0*) Yellow ‑ Blue -4 to 4 (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color.
Page 136 Use printer menus Admin Controls Menu item Description Automatic Redial Specify the number of attempts that the printer redials before it cancels sending the fax to a speciﬁed destination. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 137 Use printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 138 Use printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 139 Use printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone. •...
Page 140 Use printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message: Include Logo...
Page 141 Use printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 142 Use printer menus VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol. SIP* H.323 STUN Server Specify the STUN server to traverse a ﬁrewall. Force Fax Mode Switch VoIP gateway from analog to T.38 at the beginning of a fax call. Force Fax Mode Delay Set the time delay in seconds when sending another invite of Force Fax Mode.
Page 143 Use printer menus Menu item Description SIP Registration Status Show the status of the SIP Registration. Note: An asterisk (*) next to a value indicates the factory default setting. H.323 Settings Menu item Description Gateway Specify the H.323 gateway IP address. Gatekeeper Specify the H.323 gatekeeper.
Page 144 Use printer menus Menu item Description Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message. Message Enable analog receive Set the printer to receive analog faxes. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server E‑mail Settings Menu item Description...
Page 145 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password...
Page 146 Use printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Set the fax resolution. Standard* Fine Super Fine Ultra Fine Sides...
Page 147: E-Mail
Use printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 148 Use printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 149 Use printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned document. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Highly Compressed (Off*) Version is set to 1.4. Secure (Off*) •...
Page 150 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 151 Use printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 152 Use printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default Set the text quality in the content being scanned. 5–95 (75*) Text/Photo Default Set the text and photo quality in the content being scanned. 5–95 (75*) Photo Default Set the photo quality of the content being scanned.
Page 153: Ftp
Use printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 154 Use printer menus Menu item Description Content Type Improve the output result based on the content type of the original document. Text Text/Photo* Graphics Photo Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet...
Page 155 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 156 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document.
Page 157: Usb Drive
Use printer menus Menu item Description Allow Save as Shortcut Save an FTP address as a shortcut. Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. USB Drive Flash Drive Scan Menu item...
Page 158 Use printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 159 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 160 Use printer menus Menu item Description Temperature Generate a bluer or redder output of the original document. ‑4 to 4 (0*) Blank Pages Set the sensitivity of scans in relation to blank pages in the original document. Blank Page Removal (Do Not Remove*) Blank Page Sensitivity (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 161 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 162: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 163 Use printer menus Menu item Description Scan to PC Port Range Specify a valid port range for printers that are behind a port blocking ﬁrewall. Enable Network Connections Enable the printer to connect to a network. Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 164 Use printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal WPA2/WPA3 ‑ Personal WPA3 ‑ Personal 802.1x - RADIUS WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). AES* Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal.
Page 165 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 166 Use printer menus Menu item Description Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Ethernet Menu item Description Network Speed...
Page 167 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off ﬁlters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 168 Use printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
Page 169 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 170 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 171 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*)
Page 172 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 173 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 174: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 175 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 176 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 177 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 178 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 179 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 180 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 181: Reports
Use printer menus Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access. Print Permission Let the user log in before printing.
Page 182 Use printer menus Menu item Description Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper.
Page 183: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 184: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 185: Viewing Reports
Maintain the printer Viewing reports From the home screen, touch Settings > Reports. Select the report that you want to view. Ordering parts and supplies Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 186: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 187 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 188 Maintain the printer Insert the new toner cartridge. Close door B.
Page 189 Maintain the printer Replacing the black imaging unit Open door B.
Page 190 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 191 Maintain the printer Remove the toner cartridges.
Page 192 Maintain the printer Disconnect the imaging kit cable.
Page 193 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 194 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 195 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 196 Maintain the printer Insert the imaging kit.
Page 197 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 198 Maintain the printer Replacing the color imaging kit Open door B.
Page 199 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 200 Maintain the printer Remove the toner cartridges.
Page 201 Maintain the printer Disconnect the imaging kit cable.
Page 202 Maintain the printer Remove the used imaging kit.
Page 203 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 204 Maintain the printer Unpack the new imaging kit. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Insert the black imaging unit into the new imaging kit.
Page 205 Maintain the printer Insert the new imaging kit.
Page 206 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 207 Maintain the printer Replacing the waste toner bottle Open door B.
Page 208 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle.
Page 209 Maintain the printer Close door B. Dispose the used waste toner bottle properly. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 210 Maintain the printer Remove the used fuser. Unpack the new fuser.
Page 211 Maintain the printer Insert the new fuser. Close door A1, and then close door A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 212 Maintain the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 213 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 214 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 215 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 216 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 217 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 218 Maintain the printer Insert the new separator bracket. Insert the tray. Replacing the scanner glass pad Open the scanner cover.
Page 219 Maintain the printer Remove the used scanner glass pad. Unpack the new scanner glass pad.
Page 220 Maintain the printer Place the white area of the new scanner glass pad facedown on the scanner glass, and then remove the backing on the tape. Note: Make sure that the scanner glass pad is aligned correctly on the edges of the scanner glass.
Page 221 Maintain the printer Close the scanner cover to stick the new scanner glass pad to the cover. Open the scanner cover to check if the new scanner glass pad is properly attached to the cover. Close the scanner cover. Replacing the ADF rollers Open door C.
Page 222 Maintain the printer Remove the used ADF pick roller.
Page 223 Maintain the printer Remove the used ADF separator roller. Unpack the new ADF pick roller and ADF separator roller.
Page 224 Maintain the printer Insert the new ADF separator roller until it clicks into place.
Page 225 Maintain the printer Insert the new ADF pick roller until it clicks into place. Close door C. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter.
Page 226: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 227 Maintain the printer Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 228 Maintain the printer • ADF glass • Scanner glass Close the scanner cover. Open door C. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C...
Page 229 Maintain the printer • ADF glass in door C Close door C. Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 230 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 231 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 232 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 233 Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 234 Maintain the printer Remove the ADF pick roller.
Page 235 Maintain the printer Remove the ADF separator roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.
Page 236 Maintain the printer Insert the ADF separator roller until it clicks into place.
Page 237 Maintain the printer Insert the ADF pick roller until it clicks into place. Close door C.
Page 238: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 239: Shipping The Printer
Maintain the printer • If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring.
Page 240: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 242 “Ghost images” on page 244 “Gray or colored background” page 241 on page 245 “Incorrect margins”...
Page 241: Printing Problems
Troubleshoot a problem “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 258 page 259 page 261 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting >...
Page 242 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 243 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 244 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 245 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 246 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 247 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 248 Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 249 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit. solved. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 250 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 251 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded.
Page 252 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package.
Page 253 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit, and then remove the black solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 254 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 255 Troubleshoot a problem Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 256 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 257 Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 258 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact your dealer.
Page 259 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 260 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 261 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3.
Page 262 Troubleshoot a problem Action Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact your dealer. between the repeating defects on the affected color page. Replace the supply item that matches the measurement on the affected color page.
Page 263 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact your dealer.
Page 264 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 265 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 266 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 267: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 268: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 269: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 270 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 271 Troubleshoot a problem Jam locations Standard bin Door A Multipurpose feeder Trays...
Page 272 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 273 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door C. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 274 Troubleshoot a problem Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in door A Paper jam in the fuser area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 275 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 276 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 277 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 278 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 279 Troubleshoot a problem Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover, and then close door A.
Page 280: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 281 Troubleshoot a problem Action Step 6 The problem is Contact your dealer. solved. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 282: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 283: Issues With Supplies
Troubleshoot a problem Not enough free space in ﬂash memory for resources Contact your dealer. Red light on the convenience stapler Try one or more of the following: • Close the staple access door. • Remove the loose staples. Note: After removing loose staples, two priming cycles are required before stapling. Insert a stack of paper into the stapler three times.
Page 284: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 285 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 286: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
Page 287: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 288 Troubleshoot a problem Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 289 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 290 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 291 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 292: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact your dealer. solved. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 293 Troubleshoot a problem Action Step 5 The problem is Contact your dealer. solved. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 294 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 295 Troubleshoot a problem Action Step 2 The problem is Contact your dealer. solved. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 296 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the white underside of the scanner cover. Close the scanner cover. Do vertical streaks appear on scanned documents? Step 2 The problem is...
Page 297 Troubleshoot a problem Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job.
Page 298 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 299: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 300 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 301: Contacting Your Dealer
Troubleshoot a problem If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations speciﬁed in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages.
Page 302: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 303 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 304 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 305 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 306 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 307 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from One-sided: 630 (7530-23H); 760 electronic inputs.
Page 308 Notices Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
Page 309 Notices Saving paper The automated duplex printing function is for printing both sides of paper automatically without turning over the paper manually. If the machine is equipped with the automated duplex printing function, set up your print settings on your computer to automatically print double-sided. Please use the automatic duplex printing function of this machine wherever possible.
Page 310 Notices Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
Page 311 Notices This equipment should not be used under any circumstances that may constitute a nuisance to other Spark customers. This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Spark will accept no responsibility should difficulties arise in such circumstances. The decadic (or pulse) dialing on this device is unsuitable for use on the Spark network in New Zealand.
Page 312 Notices Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera.
Page 313 Notices Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003. Japanese VCCI notice Notice to users of Class A products in Brazil Este produto não é...
Page 314 Notices This is a Class A product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
Page 315: Index
Index Index assigning printer to a ring cleaning pick roller in the pattern 34 multipurpose feeder 231 activating Voice Guidance 26 attaching cables 20 cleaning the ADF pick roller 233 adapter plug 32 available internal options 51 cleaning the ADF rollers 233 adding a shortcut avoiding paper jams 269 cleaning the ADF separator...
Page 316 Index connecting mobile device date and time exporting a conﬁguration ﬁle to printer 80 fax settings 34 using the Embedded Web connecting printer to distinctive daylight saving time Server 50 ring service 34 conﬁguring 34 e‑mail connecting the printer deactivating the Wi‑Fi sending 92 to a wireless network 78 network 81...
Page 317 Index cannot send faxes using analog held documents do not print 263 jam areas fax 290 held jobs locating 270 cannot send or receive faxes printing 87 jam, clearing using analog fax 288 setting expiration time 86 in the multipurpose feeder 273 cannot send the fax cover page Hibernate mode in the standard bin 274...
Page 318 Index Custom Scan Sizes 127 ThinPrint 172 Default Login Methods 175 Tray Conﬁguration 126 paper Device 181 Troubleshooting 183 letterhead 12 Disk Encryption 180 Universal Setup 126 preprinted forms 12 Eco‑Mode 103 USB 173 selecting 11 Erase Temporary Data Files 180 Web Link Setup 153 unacceptable 12 Ethernet 166...
Page 319 Index power cord socket 20 print jobs do not print 262 red indicator light power save modes slow printing 265 on the convenience stapler 283 conﬁguring 238 tray linking does not work 285 reducing a copy size 90 preprinted forms unable to read ﬂash drive 268 removing jam selecting 12...
Page 320 Index jagged text when scanning from setting up supported paper sizes 13 the ADF 296 analog fax 28 supported paper types 16 partial copies of documents or setting up e‑mail alerts 184 supported paper weights 17 photos 294 setting up fax poor copy quality 295 country‑...
Page 321 Index troubleshooting, print partial copies of documents or collated printing does not photos 294 waste toner bottle work 284 poor copy quality 295 replacing 207 conﬁdential and other held scan job not successful 297 white pages 241 documents do not print 263 scanner does not respond 298 wireless network envelope seals when...

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