Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C507F/MX-C407F User's Guide September 2021 Machine type: 7528 Models: 5H9, 1H9...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Using the control panel............................ 12 Understanding the status of the power button and indicator light............13 Setting up and using the home screen applications......
Page 3 Contents Printing forms..............................29 Printing from a mobile device........................29 Printing from a ﬂash drive..........................30 Supported ﬂash drives and ﬁle types......................31 Conﬁguring conﬁdential jobs......................... 32 Printing conﬁdential and other held jobs....................32 Printing a font sample list..........................33 Canceling a print job............................33 Copying......................
Page 4 Contents Holding faxes..............................55 Forwarding a fax..............................55 Scanning...................... 56 Using the automatic document feeder and scanner glass..............56 Scanning to a computer..........................56 Scanning to an FTP server..........................57 Creating an FTP shortcut..........................57 Creating a network folder shortcut.......................57 Scanning to a ﬂash drive..........................58 Scanning to a fax server..........................59 Scanning to a network folder.........................59 Understanding the printer menus............60...
Page 5 Contents Maintaining the printer................143 Adjusting the speaker volume........................143 Networking................................ 143 Cleaning printer parts............................. 147 Ordering parts and supplies......................... 149 Replacing parts and supplies........................150 Moving the printer............................177 Saving energy and paper..........................178 Clearing jams.....................180 Avoiding jams..............................180 Identifying jam locations..........................181 Paper jam in trays............................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 291.7 mm (11.5 in.) Right side 508 mm (20 in.) Front 508 mm (20 in.) Left side 76.2 mm (3 in.) Rear 101.6 mm (4 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11: Attaching Cables
Learning about the printer Automatic document feeder (ADF) ADF tray ADF bin Control panel 650‑sheet duo tray Optional 550‑sheet trays Standard bin Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 12: Using The Control Panel
Learning about the printer Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Page 13: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Start button Start a job, depending on which mode is selected. Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning. Stop or Cancel button Stop the current job. Backspace button Move the cursor backward and delete a character in an input ﬁeld.
Page 14: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Copy Make copies.
Page 15: Customizing The Home Screen
Setting up and using the home screen applications Touch Scan Proﬁles Scan and save documents directly to the computer. Scan and save documents directly to an FTP server. Bookmarks Organize all bookmarks. Change Language Change the language on the display. Customizing the home screen From the control panel, touch Settings >...
Page 16: Using Shortcut Center
Setting up and using the home screen applications • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white.
Page 17: Managing Contacts
Setting up and using the home screen applications Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 18 Setting up and using the home screen applications From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. If necessary, specify a login method to allow application access. Apply the changes. Adding groups Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 19 Setting up and using the home screen applications Do either of the following: • From the Contacts section, select a contact that you want to delete. • From the Contact Groups section, select a group name that you want to delete.
Page 20: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 21 Loading paper and specialty media Adjust the guides to match the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 22 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. •...
Page 23: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray. Loading the multipurpose feeder Open the multipurpose feeder.
Page 24 Loading paper and specialty media Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst.
Page 25: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 26: Paper Support
Paper support Paper support Supported paper sizes Paper size Dimensions 550‑sheet Multipurpose Two‑sided tray printing feeder 210 x 297 mm (8.3 x 11.7 in.) A5 long edge 210 x 148 mm (8.3 x 5.8 in.) A5 short edge 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.)
Page 27: Supported Paper Types
Paper support Paper size Dimensions 550‑sheet Multipurpose Two‑sided tray printing feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.9 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.86 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.1 x 9.5 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.)
Page 28: Supported Paper Weights
Paper support Paper type 550‑sheet tray Multipurpose feeder Letterhead Preprinted Colored Paper Light Paper Heavy Paper Custom Type Supported paper weights Paper type Paper weight Plain Paper 75–90.3 g/m (20–24 lb) Glossy 88–176 g/m (60–120 lb book) 162–176 g/m grain long (60–65 lb cover) Heavy Paper 90.3–105 g/m grain long (24.1–28 lb bond)
Page 29: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 30: Printing From A Flash Drive
Printing Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 31: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 32: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the expiration time for conﬁdential print jobs.
Page 33: Printing A Font Sample List
Printing For Macintosh users Using AirPrint With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print.
Page 34: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 35: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 36: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Pages per Side. Adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 37: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 38 E-mailing From the E‑mail Setup section, conﬁgure the settings. Notes: • For more information on the password, see the list of e‑mail service providers. • For e‑mail service providers that are not on the list, contact your provider and ask for the settings. Click Save.
Page 39 E-mailing Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password...
Page 40 E-mailing Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Note: To create an app password, go to the iCloud Account Management page, log in to your account, and then from the Security section, click Generate Password.
Page 41 E-mailing Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 42 E-mailing Outlook Live These settings apply to outlook.com and hotmail.com e‑mail domains. Setting Value Primary SMTP Gateway smtp.office365.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 43 E-mailing Sina Mail Note: Make sure that the POP3/SMTP service is enabled on your account. To enable the service, from the Sina Mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable POP3/SMTP service. Setting Value Primary SMTP Gateway smtp.sina.com Primary SMTP Gateway Port 587...
Page 44 E-mailing Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password...
Page 45: Sending An E-Mail
E-mailing Sending an e-mail Before you begin, make sure that the SMTP settings are conﬁgured. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information.
Page 46: Faxing
Faxing Faxing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 47 Faxing Choosing a fax connection Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 48 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 49 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 50 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 51 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 52 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 53: Sending A Fax
Faxing Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, select (UTC+user) Custom.
Page 54: Scheduling A Fax
Faxing Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax > To > enter the fax number > Done Touch Send Time, conﬁgure the settings, and then touch Done. Send the fax.
Page 55: Holding Faxes
Faxing Holding faxes From the home screen, touch Settings > Fax > Fax Setup > Fax Receive Settings > Holding Faxes. Select a mode. Forwarding a fax Using the control panel Create a fax destination shortcut. From the home screen, touch Fax > To. Enter the recipient number, and then touch Done.
Page 56: Scanning
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 57: Scanning To An Ftp Server
Scanning For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page 241. Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 58: Scanning To A Flash Drive
Scanning Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Touch Scan to USB and adjust the settings if necessary. Notes: • To save the scanned document to a folder, touch Scan to, select a folder, and then touch Scan Here. •...
Page 59: Scanning To A Fax Server
Scanning Scanning to a fax server Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Center, and then from the list of destinations, select Fax. Select a fax destination. Note: To create a fax destination, touch Create Fax. Scan the document.
Page 60: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 61: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 62 Understanding the printer menus Menu item Description Screen Brightness Adjust the brightness of the display. 20–100% (90*) Flash Drive Access Enable access to the ﬂash drive. Enabled* Disabled Allow Background Removal Specify whether background removal is allowed. Allow Custom Job scans Specify whether the Custom Job Scanning setting appears for copy, scan, and fax.
Page 63 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 64 Understanding the printer menus Menu item Description Authentication Type Set the authentication type when accessing the VNC client server. None* Standard Authentication VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Page 65 Understanding the printer menus Menu item Description E‑mail Alerts Setup Enter the port number of the primary SMTP server. E‑mail Setup Primary SMTP Gateway Port 1–65535 (25*) E‑mail Alerts Setup Type the server IP address or host name of your secondary or backup SMTP server.
Page 66 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 E‑mail Alerts Setup Set whether credentials are required for device‑initiated e‑mails.
Page 67 Understanding the printer menus Menu item Description Error Prevention Set the printer to check for jammed paper automatically. Jam Assist Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Auto Continue Time Error Prevention Set the printer to restart when an error occurs.
Page 68 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 69 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 70 Understanding the printer menus Menu item Description Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources. A5 Loading Short Edge Long Edge* Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 71 Understanding the printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PPDS data stream. PPDS Emulation Off* Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Set the page timeout during emulation.
Page 72 Understanding the printer menus Menu item Description Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*)
Page 73 Understanding the printer menus Menu item Description Toner patch sensor setup Set the printer to put down the correct amount of toner to maintain color consistency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration.
Page 74 Understanding the printer menus Menu item Description Scanner Conﬁguration Set the RowsPerStrip tag value of a TIFF‑formatted scan output. Exact Tiff Rows Per Strip Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Out of Service Erase...
Page 75: Print
Understanding the printer menus About this Printer Menu item Description Asset Tag Show the serial number of the printer. Printer’s Location Identify the printer location. The maximum length is 63 characters. Contact Personalize the printer name. The maximum length is 63 characters. Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive.
Page 76 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 77 Understanding the printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources and continues to print other 0–255 (30*) jobs in the print queue. Note: This menu item appears only when a printer hard disk is installed.
Page 78 Understanding the printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 79 Understanding the printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory or hard disk is installed.
Page 80 Understanding the printer menus Menu item Description Print Error Pages Print the error pages that the printer encountered while processing an XPS ﬁle. Off* Minimum Line Width Set the minimum stroke width. 1–30 (2*) Notes: • Jobs printed in 1200 dpi use the value directly. •...
Page 81 Understanding the printer menus Menu item Description Image Smoothing Enhance the contrast and sharpness of low‑resolution images. Off* Note: This setting has no effect on images with a resolution of 300 dpi or higher. Font Priority Establish the font search order. Resident* Notes: Flash/Disk...
Page 82 Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 83 Understanding the printer menus Menu item Description Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents. Portrait* Landscape Margin Size Set the page margin for HTML documents.
Page 84: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 85 Understanding the printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 86: Copy
Understanding the printer menus Media Types Menu item Description Plain Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item Description Content Type...
Page 87 Understanding the printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
Page 88 Understanding the printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft...
Page 89 Understanding the printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 90: Fax
Understanding the printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Fax* Fax Server Disabled Note: An asterisk (*) next to a value indicates the factory default setting. Fax Setup General Fax settings Menu item Description Fax Name Identify your fax machine.
Page 91 Understanding the printer menus Menu item Description Fax Number Masking Specify the format for masking an outgoing fax number. Off* From Left From Right Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer.
Page 92 Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Note: This menu item appears only in some printer models. Landscape Sides Specify the orientation of the original document when scanning on both sides of the document.
Page 93 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Contrast Set the contrast of the output.
Page 94 Understanding the printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 95 Understanding the printer menus Menu item Description Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule.
Page 96 Understanding the printer menus Menu item Description Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual Scheduled Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Enable Fax Receive...
Page 97 Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 98 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 99 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Logs Display Identify the sender by remote fax name or fax number.
Page 100 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 101 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 102 Understanding the printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 103: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e-mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or...
Page 104 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Credentials Specify whether credentials are required for user‑initiated e‑mail.
Page 105 Understanding the printer menus Menu item Description Content Source Improve the output result based on the content source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color*...
Page 106 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*) Default Blue Threshold (128*) Auto Color Detect Conﬁgure the auto color detection setting.
Page 107 Understanding the printer menus Admin Controls Menu item Description Max E‑mail Size Set the allowable ﬁle size for each e‑mail. 0–65535 (0*) Size Error Message Specify an error message that the printer sends when an e‑mail exceeds its allowable ﬁle size. Note: You can type up to 1024 characters.
Page 108 Understanding the printer menus Menu item Description Log Paper Source Specify the paper source for printing e‑mail logs. Tray [x] (1*) Multipurpose Feeder Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different Off* settings.
Page 109: Ftp
Understanding the printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) PDF Settings Conﬁgure the PDF settings for the scanned image. PDF Version (1.5*) Note: Highly Compressed appears only when a hard disk is installed. Archival Version (A‑1a*) Highly Compressed (Off*) Secure (Off*)
Page 110 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation when scanning on both sides of the document.
Page 111 Understanding the printer menus Menu item Description Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document . • Fixed removes image noise from a photo. Mirror Image Create a mirror image of the original document.
Page 112: Usb Drive
Understanding the printer menus Menu item Description TIFF Compression Specify the compression type for TIFF ﬁles. LZW* JPEG Transmission Log Print a transmission log for FTP scans. Print Log* Do Not Print Log Print Only For Error Log Paper Source Specify the paper source for printing FTP logs.
Page 113 Understanding the printer menus Menu item Description PDF Settings Conﬁgure the PDF settings of the scanned image. PDF Version (1.5*) Notes: Archival Version (A‑1a*) • Archival Version and Archival (PDF/A) are supported only when PDF Version is Highly Compressed (Off*) set to 1.4.
Page 114 Understanding the printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Long edge Short edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description...
Page 115 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image.
Page 116 Understanding the printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 117: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 118 Understanding the printer menus Menu item Description Reset Print Server Reset all active network connections to the printer. Note: This setting removes all network conﬁguration settings. Network Job Timeout Set the time before the printer cancels a network print job. On* (90 seconds) Banner Page Print a banner page.
Page 119 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 120 Understanding the printer menus Menu item Description IPv4 Enable and conﬁgure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address Netmask Gateway IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address...
Page 121 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Wi‑Fi Direct Menu item Description Enable Wi‑Fi Direct...
Page 122 Understanding the printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 123 Understanding the printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 124 Understanding the printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 125 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 126 Understanding the printer menus Menu item Description Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility. SHA512 IKE SA Lifetime (Hours) Specify the IKE SA expiry period. Note: This menu item appears only when Base Conﬁguration is set to Secure.
Page 127 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job...
Page 128 Understanding the printer menus Menu item Description Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint.
Page 129 Understanding the printer menus Menu item Description Enable USB Port Enable the front USB drive port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
Page 130: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 131 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 132 Understanding the printer menus Menu item Description Control Panel Specify the default login method to access the control panel. User Name/Password User Name Password Browser Specify the default login method to access the browser. User Name/Password User Name Password Schedule USB Devices Menu item Description Schedules...
Page 133 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 134 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 135 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 136 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 137: Reports
Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
Page 138 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 139: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 140: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 141: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 142 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 143: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume From the control panel, navigate to: Settings >...
Page 144 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 145 Maintaining the printer Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, from the home screen touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal. • To know the password of the Wi-Fi Direct network without showing it on the printer display, from the home screen touch Settings >...
Page 146 Maintaining the printer For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 147: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 148 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass...
Page 149: Ordering Parts And Supplies
Maintaining the printer • Scanner glass pad Close the scanner cover. Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the home screen, touch Status/Supplies.
Page 150: Replacing Parts And Supplies
Maintaining the printer Ordering a fuser maintenance kit To order a fuser maintenance kit, contact the place where you purchased the printer. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 151 Maintaining the printer Remove the toner cartridge. Unpack the new toner cartridge. Insert the new toner cartridge. Close door B.
Page 152 Maintaining the printer Replacing the imaging unit Open door B. Remove the waste toner bottle.
Page 153 Maintaining the printer Remove the imaging kit. Remove the black toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit.
Page 154 Maintaining the printer Unpack the new imaging unit. Insert the new imaging unit. Insert the black toner cartridge.
Page 155 Maintaining the printer Insert the imaging kit. Insert the waste toner bottle. Close door B.
Page 156 Maintaining the printer Replacing the imaging kit Open door B. Remove the waste toner bottle.
Page 157 Maintaining the printer Remove the imaging kit. Remove the toner cartridges. Unpack the new imaging kit, and then remove the packing material. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units. Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Page 158 Maintaining the printer Note: The black imaging unit includes the black developer unit and photoconductor unit. Insert the black imaging unit into the new imaging kit. Insert the toner cartridges.
Page 159 Maintaining the printer Insert the new imaging kit. Insert the waste toner bottle. Close door B.
Page 160 Maintaining the printer Replacing the waste toner bottle Open door B. Remove the waste toner bottle. Unpack the new waste toner bottle.
Page 161 Maintaining the printer Insert the new waste toner bottle. Close door B. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open doors A and D. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 162 Maintaining the printer Insert the new fuser. Close doors D and A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 163 Maintaining the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 164 Maintaining the printer Remove the pick roller. Unpack the new pick roller.
Page 165 Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 166 Maintaining the printer Remove the pick roller. Unpack the new pick roller. Insert the new pick roller until it clicks into place. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 167 Maintaining the printer Remove the separator pad. Unpack the new separator pad. Insert the new separator pad until it clicks into place. Insert the tray.
Page 168 Maintaining the printer Replacing the ADF input tray Open door E. Remove the ADF input tray. Unpack the new ADF input tray.
Page 169 Maintaining the printer Insert the new ADF input tray until it clicks into place. Close door E. Replacing the ADF scan pad Open the scanner cover. Remove the ADF scan pad. Unpack the new ADF scan pad.
Page 170 Maintaining the printer Lay the white area of the ADF scan pad facedown on the scanner glass. Close the scanner cover to stick the ADF scan pad to the cover. Open the scanner cover to check if the ADF scan pad is properly attached to the cover. Close the scanner cover.
Page 171 Maintaining the printer Replacing the ADF separator roller Open door E. Remove the ADF separator roller. Unpack the new ADF separator roller.
Page 172 Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close door E.
Page 173 Maintaining the printer Replacing the transfer module Turn off the printer, and then unplug the power cord from the electrical outlet. Open door B. Remove the waste toner bottle.
Page 174 Maintaining the printer Remove the imaging kit. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 175 Maintaining the printer Remove the transfer module. Unpack the new transfer module, and then remove the packing material.
Page 176 Maintaining the printer Insert the new transfer module. Close door A. Insert the imaging kit.
Page 177: Moving The Printer
Maintaining the printer Insert the waste toner bottle. Close door B. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 178: Saving Energy And Paper
Maintaining the printer CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 179 Maintaining the printer Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. • The Embedded Web Server is disabled when the printer is in Hibernate mode. Adjusting the brightness of the printer display From the home screen, touch Settings > Device > Preferences > Screen Brightness. Adjust the setting.
Page 180: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 181: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 182: Paper Jam In Trays
Clearing jams Paper jam in trays Pull out the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 183: Paper Jam Behind Door E
Clearing jams Paper jam behind door E Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door E. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper.
Page 184: Paper Jam In The Standard Bin
Clearing jams Insert the tray. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open doors A and D, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 185: Paper Jam In Door A
Clearing jams Close doors D and A. Paper jam in door A Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 186 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 187 Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 188 Clearing jams Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 189 Clearing jams Close the duplex cover and door A.
Page 190: Troubleshooting
Troubleshooting Troubleshooting Printing problems Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the quality sample pages to determine the missing color. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2.
Page 191 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality >...
Page 192 Troubleshooting Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Print the document.
Page 193 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, increase toner darkness from the Printing Preferences or Print dialog.
Page 194 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog.
Page 195 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel. From the home screen, touch Settings > Print > Quality >...
Page 196 Troubleshooting Missing colors Contact your dealer. Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Contact your dealer.
Page 197 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray.
Page 198 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 199 Troubleshooting Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 200 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper source from the Printing Preferences or Print dialog. Print the document. Do horizontal dark lines appear on prints? Step 2 Go to step 3.
Page 201 Troubleshooting Action Step 1 Go to step 2. Go to step 3. Using a blank sheet of paper, make a two‑sided copy using the ADF. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. The problem is solved.
Page 202 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines or streaks appear on prints? Horizontal white lines Notes: •...
Page 203 Troubleshooting Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 204 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 205 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 206 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer settings for texture and weight match the paper being loaded. From the home screen, touch Settings > Paper > Media Conﬁguration > Media Types. Note: Rough paper texture and heavy paper weight may print more slowly.
Page 207 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 208 Troubleshooting Action Step 3 The problem is Contact your dealer. solved. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? The printer is not responding Action Step 1 The problem is...
Page 209: Network Connection Problems
Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Is the printer responding? Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2.
Page 210 Troubleshooting Action Step 5 Go to step 6. Secure the cable connections. Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer. Are the cable connections secure? Step 6 Go to step 7.
Page 211: Hardware Options Problems
Troubleshooting Checking the printer connectivity From the home screen, touch Settings > Reports > Network > Network Setup Page. Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning.
Page 212: Paper Feed Problems
Troubleshooting To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and # simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine supply or part from the printer manufacturer.
Page 213 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the document that you are trying to print, open the Print dialog, and then select Collate. Print the document. Are the pages collated correctly? Step 3 The problem is Contact your dealer.
Page 214 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Print on the other side of the paper. Remove paper, ﬂip it over, and then reload paper. Print the document. Is the paper curled? Step 4 Contact your dealer. The problem is solved.
Page 215 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 216: Color Quality Problems
Troubleshooting Color quality problems Adjusting toner darkness From the home screen, touch Settings > Print > Quality. Adjust the toner darkness. Apply the changes. Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction. In the Color Correction menu, touch Manual >...
Page 217 Troubleshooting What is CMYK color? CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature.
Page 218: Faxing Problems
Troubleshooting The print appears tinted Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Does the print appear tinted? Step 2 Contact your dealer.
Page 219 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 220 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 221: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
Page 222 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 223 Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
Page 224 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 225: Contacting Your Dealer
Troubleshooting Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF. In the Copy Quick Test menu, touch Start.
Page 226: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory card – DDR3 DIMM – Flash memory • Fonts – Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Internal solutions port (ISP) Note: Some options are available only in some printer models. For more information, contact the place where you purchased the printer.
Page 227 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place.
Page 228 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 229 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews Housing...
Page 230 Upgrading and migrating ISP extended cable Install the ISP into its housing.
Page 231 Upgrading and migrating Attach the housing to the controller board access cover.
Page 232 Upgrading and migrating Connect the ISP extended cable to the ISP connector in the controller board. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 233 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 234 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 235 Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 236 Upgrading and migrating Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 237 Upgrading and migrating Open door B. Open door C.
Page 238 Upgrading and migrating Secure the hard disk to the printer using the thumbscrews. Close doors C and B. Reattach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 239 Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 240: Software
Upgrading and migrating Software Supported operating systems Using the software CD, you can install the printer software on the following operating systems: • Windows 10 • Windows 8.1 • Windows Server 2012 R2 • Windows Server 2012 • Windows 7 SP1 •...
Page 241 Upgrading and migrating Run the installer, and then follow the instructions on the computer screen. Installing the fax driver Go to our website or the place where you purchased the printer, and then obtain the installer package. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 242: Firmware
Upgrading and migrating From the Use menu, select a print driver. Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the manufacturer print driver. To install the driver, “Installing the printer software”...
Page 243 Upgrading and migrating Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your sales representative. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 244: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 245 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 246 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 247 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 248 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 249 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 700 inputs.
Page 250 Notices • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month.
Page 251 Notices of the ENERGY STAR program for both environmental beneﬁts and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Regulatory Type/Model Number: LEX-M03-002 Notice to users of the US telephone network: FCC requirements...
Page 252 Notices The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time it is sent and an identiﬁcation of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.
Page 253 Notices For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected to the same telephone line may not exceed 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The part number is 80D1873.
Page 254 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Page 255 Notices Notice to users of Class A products in Brazil Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências. European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within...
Page 256: Index
Index Index conﬁguring supply notiﬁcations 150 adapter plug 49 blocking junk faxes 54 conﬁguring the e‑mail server adding a shortcut bookmarks settings 37 copy 36 creating 16 conﬁguring the settings adding contacts 17 creating folders for 17 fax speaker 143 adding groups 18 conﬁguring Wi‑Fi Direct 144 adding hardware options...
Page 257 Index creating bookmarks 16 erasing printer memory 141 using the automatic document creating folders Ethernet cable 11 feeder (ADF) 46 for bookmarks 17 Ethernet port 11 using the scanner glass 46 creating shortcut exporting a conﬁguration ﬁle ﬁrmware card 226 e‑mail 45 using the Embedded Web ﬁrmware, updating 243...
Page 258 Index humidity around the printer 248 job prints on the wrong Image 83 paper 207 IPSec 125 junk faxes Job Accounting 79 blocking 54 Layout 75 icons on the home screen Local Accounts 131 showing 15 Login Restrictions 135 imaging kit LPD Conﬁguration 126 ordering 149 letterhead...
Page 259 Index multipurpose feeder paper jams gray or colored loading 23 avoiding 180 background 193 paper jams, clearing horizontal dark lines 199 in the duplex unit 185 horizontal white lines 202 in the fuser 185 light print 194 network folder paper size missing colors 196 creating a shortcut 57 setting 20...
Page 260 Index printer memory pick roller 163 to ﬂash drive 58 erasing 140 separator pad 166 using the automatic document printer menus 60 transfer module 173 feeder (ADF) 56 printer messages replacing the ADF input tray 168 using the scanner glass 56 Defective ﬂash detected 211 replacing the ADF scan pad 169 scanning to a fax server 59...
Page 261 Index supplies status envelope seals when unlinking trays 25 checking 149 printing 212 updating ﬁrmware 243 supplies, ordering incorrect margins 193 USB cable 11 imaging kit 149 jammed pages are not USB port 11 imaging unit 149 reprinted 215 enabling 210 toner cartridges 149 job prints from the wrong using the ADF...

This manual is also suitable for:

Mx-c507f

Sharp MX-C407F User Manual

Safety Information

Learning about the Printer

Setting up and Using the Home Screen Applications

Loading Paper and Specialty Media

Paper Support

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Sharp MX-C407F

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Table of Contents