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8. Trouble shooting
In case of an error event, the HCS-25 stops and shows an error message. The messages and
locations are explained below. When the error is solved, confirm the message and press On/Off to
count further. When the error appears repeatedly and you cannot fix that problem, please call the
service and tell them the error message.
Po
Error code
s
Are you sure
you want to
proceed?
B1 (or 2) stop
1
Coin under sensor
Enter
denom.
value
Motor does not
start (w/o error
Please
empty the
bag
Press "M" to save
2
Side cover open
To activate,
count and bag
will cleared
3
Transport jam
Value
overflow.
Clear
Error locations:
Error description
When selecting another
coin number or denom.,
the current count and
bag content will deleted.
The pre-set bag stop
for the current coin
number/ denomination
is reached.
There are coins
foreign
bodies
under the coin counting
sensor
There is no value
configured for the
selected denomination
The total
memory is
When clearing the count
result, also the bag
content will set to zero.
To confirm and activate
the new setting.
The right top cover is
not closed.
A new bag stop was
selected but the
counters weren't zero.
The coin transport does
not operate. Coins or
foreign bodies jamming
on the disc or under the
transport belt.
The counted value or
memory does exceed
the maximum
3
1
Removal
Press "1" (Yes) to change the
denomination and delete the current
count and coins in bag.
Press "2" (No) to cancel the operation
and count further or save the current
Replace the bag. Press START or the
Quick-change switch to count further.
Note: The complete count is
automatically saved in the memory and
the bag counter is set to zero.
or
Open the right top cover. Lift up the
jam
transport belt. Clean the count sensor
and remove jammed objects. Control
the coin diameter setting.
Select another denomination or enter
a value in the "Deno/ Batch setting"
menu.
Select a denomination with the "1" key.
Empty the bag. Press START or the
Quick- change switch to repeat the
count.
Press "M" to confirm and activate the
new setting.
Close the cover.
Press "1" to clear the count and
bag content.
Press "2" to cancel. The stop before is
still active.
Open the right top cover. Lift up the
transport belt. Remove jammed
objects. Control the coin diameter
and thickness setting.
Check that the motor switch is
activated when the right top cover is
Print (if available) and then clear the
counter or memory.
2
Page 17 of 18
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