Network Software Cannot Find Product On A Network - Epson C11CK57201 User Manual

• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• Turn off the devices you want to connect to the network. Wait for about 10 seconds and then turn on
the devices in the following order: wireless router, computer or smart device, and then your product.
Move your product and computer or smart device closer to the wireless router to help with radio wave
communication, and then try to make network settings again.
• If the IP address assigned to the product is 169.254.XXX.XXX and the subnet mask is 255.255.0.0,
the IP address may not be assigned correctly. Check the IP address and the subnet mask assigned to
the product. Restart the wireless router or reset the network settings for the product.
• If you cannot connect your product to a device using Wi-Fi Direct, you may have exceeded the
maximum number of devices connected to your product (8). Print a network status sheet or access
Web Config on the browser for your device and check the number of connected devices. If 8 devices
are already connected, disconnect a device by deleting the product's SSID from the Wi-Fi screen of
that device. If fewer than 8 devices are connected, check the accuracy of your other network settings,
move your device closer to your product, and try connecting again.
• If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi Direct password on
your device may have been changed. If necessary, delete the existing DIRECT-xxxxxxxx connection
settings from your device and enter a new password. See your device documentation for instructions.
Parent topic:
Related concepts
Wi-Fi Direct Mode Setup
Related references
Status Icon Information
Related tasks
Printing a Network Status Sheet
Printing a Network Connection Report
Disabling Wi-Fi Features
Related topics
Wi-Fi or Wired Networking

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify the connection using your
product control panel.
Solving Network Problems
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