NEC CC DESIGN NEAX 2400 Quick Reference Manual
Callcenterworx-enterpriseimx mat
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- Integration manual (168 pages) ,
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Summary of Contents for NEC CC DESIGN NEAX 2400
- Page 1 NDA-30141 ISSUE 1 STOCK # 200893 ® CallCenterWorX-Enterprise IMX MAT Quick Reference Guide MAY, 2000 NEC America, Inc.
- Page 2 NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC America, Inc. has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc.
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Page 3: Table Of Contents
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide CONTENTS TABLE OF CONTENTS Page Chapter 1 - About This Manual ..........1 How This Guide is Organized . - Page 4 CONTENTS CallCenterWorX-Enterprise IMX MAT Quick Reference Guide This Page Left Blank. Page ii NDA-30141 Revision 1...
- Page 5 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide FIGURES LIST OF FIGURES Figure Title Page Welcome Dialog ............5 Software License Agreement .
- Page 6 FIGURES CallCenterWorX-Enterprise IMX MAT Quick Reference Guide This Page Left Blank. Page iv NDA-30141 Revision 1...
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Page 7: Chapter 1 - About This Manual
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide About This Manual Chapter 1 About This Manual The CallCenterWorX-Enterprise IMX MAT Quick Reference Guide (“IMX ACD MAT”) is designed to explain the basic capabilities of the CallCenterWorX- Enterprise IMX MAT application and the online Help system. All procedural information is located in the online Help system, not this Quick Reference Guide. -
Page 8: General Conventions
About This Manual CallCenterWorX-Enterprise IMX MAT Quick Reference Guide General This guide uses the following type conventions: Conventions Item Typeface or Example Convention Book titles Italics The CallCenterWorX- Enterprise IMX MAT User input, variables Boldface Enter password at the prompt. Menu names, Window titles, Capitalized PTIONS MENU... -
Page 9: Chapter 2 - Getting Started
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Chapter 2 Getting Started CallCenterWorX-Enterprise IMX MAT Overview The NEAX 2400 IMX CallCenterWorX-Enterprise IMX MAT (maintenance administration terminal) application is a windows-based, user-friendly tool that can be used by any certified Call Center Manager, Supervisor, Administrator, or Technician. -
Page 10: Requirements
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Requirements In order for the IMX ACD MAT application to operate properly, your operating environment must meet the following requirements. Server Requirements Minimum Configuration ® ® • Microsoft Windows 95, 98, 2000, or NT Workstation 4.0 operating system •... -
Page 11: Installing Callcenterworx-Enterprise Imx Mat
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Installing CallCenterWorX-Enterprise IMX MAT The following procedures guide you through the installation of CallCenterWorX- Enterprise IMX MAT application. The Setup program consists of a series of dialog boxes that supply default answers to questions regarding the installation of files to your hard disk. - Page 12 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started 2. Click Next. The Software License Agreement dialog box displays (Figure 2-2). Figure 2-2 Software License Agreement 3. Read the software license agreement in the list box and click Yes to accept the terms of the agreement and to continue with the installation.
- Page 13 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Figure 2-3 Installation Information 5. The User Information screen is displayed next (Figure 2-4 ). Verify the infor- mation appearing in each field or enter in information where the fields are left blank.
- Page 14 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Figure 2-4 User Information 6. The Select Components screen displays (Figure 2-5 ). Those components with a checkmark to the left will be installed. If there are certain components you do not want installed, simply click in the checkbox to deselect that component. Click Next to continue.
- Page 15 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started Figure 2-5 Select Components 7. The Select Program Folder screen displays (Figure 2-6 ). You may select a fold- er name from the existing folder list, or type a new name in the box. To accept the Program Folder shown in the dialog box, click Next.
- Page 16 Getting Started CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Figure 2-6 Select Program Folder 8. Next, the progress of install file copying and the overall installation is shown on the graphics indicators. Figure 2-7 Copying Files Page 10 NDA-30141 Revision 1...
- Page 17 CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started 9. When all files have been copied and installed, you will be returned to your win- dows environment. This completes the setup and installation for the CallCenterWorX-Enterprise IMX MAT application. NDA-30141 Revision 1 Page 11...
- Page 18 Getting Started CallCenterWorX-Enterprise IMX MAT Quick Reference Guide This Page Left Blank. Page 12 NDA-30141 Revision 1...
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Page 19: Chapter 3 - Using Online Help
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Using Online Help Chapter 3 Using Online Help Online Help The CallCenterWorX-Enterprise IMX MAT online Help system features include: Features • Context-sensitive Help for every dialog, button, and field within the program. • Step-by-step procedures assigning, displaying, updating, printing, and removing CallCenterWorX-Enterprise IMX MAT data. -
Page 20: Navigating The Help System
Using Online Help CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Navigating the CallCenterWorX-Enterprise IMX MAT Online Help is deployed using the Help System Microsoft HTML Help format. The help system will be viewed in a tri-pane window. • The left pane contains the Contents, Index, Search and Glossary tabs to help users move around the system.