Chapter 1 - About This Manual; How This Guide Is Organized; Using This Guide - NEC CC DESIGN NEAX 2400 Quick Reference Manual

CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
Chapter 1

How This Guide is Organized

Using This Guide

NDA-30141 Revision 1
About This Manual
The CallCenterWorX-Enterprise IMX MAT Quick Reference Guide ("IMX ACD
MAT") is designed to explain the basic capabilities of the CallCenterWorX-
Enterprise IMX MAT application and the online Help system. All procedural
information is located in the online Help system, not this Quick Reference Guide.
If you need instructions for performing a procedure, which is not explained in this
document, you should refer to the CallCenterWorX-Enterprise IMX MAT online
Help system. Refer to Using Online Help in this manual for instructions on how to
access CallCenterWorX-Enterprise IMX MAT online Help.

Chapter 1 - About This Manual

This chapter outlines how to use the manual, including the actual manual
organization, and chapter layout.
Chapter 2 - Getting Started
This chapter outlines hardware requirements and installation procedures.
Chapter 3 - Using Online Help
This chapter describe the purpose and use of the CallCenterWorX-Enterprise IMX
MAT online Help system.
Chapter 4 - IMX MAT Menu Commands
This chapter gives a detailed overview of the CallCenterWorX-Enterprise IMX
MAT application and its functions and features, including screen format and menu
descriptions.
This guide is designed to make the application easy to understand and simple to
use. In Chapter 2 - Getting
you will see in the CallCenterWorX-Enterprise IMX MAT application installation,
with step-by-step instructions for the installation procedures you need to perform.
Note:
The screens and procedures shown in this guide represent the typical installation
of the CallCenterWorX-Enterprise IMX MAT. Remember that the
CallCenterWorX-Enterprise IMX MAT application can be customized for each
site, so the screens shown in this guide may not always reflect what appears on
your installing PC.
Started, there are examples of the installation screens
About This Manual
Page 1