Project EV EVD-20S-P User Manual page 17

B. The direct customer shall notify the warranty claims to Authorized 5 Year
Warranty Installer or its Distributor within 1 week via email only after becoming
aware of the circumstances which constitute a warranty case. The report shall
include the following information:
1. Name and address of the END CUSTOMER
2. Name and address of the INSTALLER or SELLER
3. A copy of the purchase agreement or installation agreement
4. Module type and serial number of the respective ATESS Products
5. Address of the place of installation of the respective ATESS Products
6. A short description of the problem at hand as well as a short description of the
tests which may have already been performed as well as their results.
7. Regarding any defect or fault, where possible, pictures and videos of the
effected ATESS products clearly showing the problem or fault.
C. Any repaired or replaced ATESS Products provided by ATESS under a warranty
claim, shall be covered by the same Limited Warranty and terms as the first ATESS
Products purchased.
D. No warranty periods or terms shall be extended because of a warranty claim or
remedy.
E. The Limited Warranty does not cover any transportation costs for return of the
defective ATESS Products or for reshipment of any repaired or replaced ATESS
Products or costs associated with installation, removal or re-installation of
repaired, replacement or additional ATESS Products.
F. The Limited Warranty does not cover any other costs, loss of use, loss of profits,
and loss of production, loss of revenues associated with performance or
non-performance of defective ATESS Products.
G. If the authorized partner should cease to trade the warranty reverts to ATESS
standard UK warranty which can be viewed online at www.atesspower.com. The
warranty is only valid through a valid Authorized 5 Year Warranty Installer directly.
ATESS will not cover any product unless it goes through an Authorized 5 Year
Warranty Installer. ATESS Warranty is with and for the Authorized 5 Year warranty
installer. This product is covered by authorized partner.
H. 5 Year Warranty only applies to products installed by an Authorized 5 Year
Warranty Installer.
I. An upgrade may be offered at an additional cost should the product or the
components be
unavailable at an additional cost.
J. Refurbished or factory reconditioned products may be used in part exchange.
K. No responsibility will be taken by ATESS for fluctuations in voltage supplied
from the National Grid that may affect performance and may cause the EV
charger to fail or fault.
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