Project EV EVD-20S-P User Manual page 15

1. Warranted Products
This 5 Year limited warranty shall only apply to EV Chargers AC/DC only installation up to
300kW installed and provided by an Authorized 5 Year Warranty Installer.
2. 5 Year Limited Warranty
A. 5 years Limited Product Warranty
ATESS warrants its EV chargers, known as 'ATESS Products' here after including factory-
assembled charger sockets, charger plug and cables, if any, to be free from defect in
materials and workmanship which would impact the functionality of the product under
normal application, installation, use and service conditions.
The duration of this limited warranty is for life from the date of delivery in the original
packing to the first customer (CUSTOMER) of the ATESS products, or latest 6 months
after manufacturing date, the earlier time between the two.
Claims under the warranty can only be accepted if the buyer can provide the proof that
the malfunctioning or non-conformity of ATESS Products results exclusively from defects
in materials and/or workmanship under normal application, installation, and use and
service conditions. If an ATESS Product fails to conform to this warranty, ATESS will, at its
option, either repair or replace the product. In the event that a like for like replacement is
not available and upgrade may be offered at an additional customer cost.
A.1 Product warranty within / up to 3 years
If, within a period of three (3) years, the costs belonging as below:
Items
Cost
belonging
A.2 Product warranty from year 3 to 5
If, after a period of three (3) year, the costs belonging as below:
Items
Cost
belonging
*ATESS provide a 5 years or 30,000 hours spare parts warranty for all DC chargers.
Spare Parts
Transportation
ATESS
Spare Parts
Transportation
(Except DC
Charger
ATESS
International On-site service
ATESS
International On-site service
ATESS
(If needed)
ATESS Installer/User
(If needed)
ATESS Installer/User
Other
Service
Other
Service
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