Ordering Information - Sunrise Medical DeVilbiss 505DZ Service Manual

Ordering Information

When ordering components, instruction guides, or service manuals the following must be provided:
• Unit Product Number
• Unit Serial Number
• Part Number
• Quantity Required
DeVilbiss Oxygen Concentrator Instruction Guide - part #SP-505
DeVilbiss 5 Liter Oxygen Concentrator Service Manual - part #LT-1692
DeVilbiss 3 Liter Oxygen Concentrator Service Manual - part #LT-1691
Orders may be placed by calling:
• Customer Service/Order Entry 800-333-4000
• Warranty parts: U.S.A. 800-333-4000
• Canada 905-660-2459
• International Department 814-443-4881
PARTS RETURN AND ORDERING POLICY
ALL DEFECTIVE COMPONENTS THAT ARE STILL UNDER WARRANTY MUST BE RETURNED TO THE FACTORY IN SOMERSET,
PA WITHIN 30 DAYS AFTER SHIPMENT OF THE NEW COMPONENTS. IF THE COMPONENTS ARE NOT RECEIVED WITHIN
THIS PERIOD, AN INVOICE WILL BE ISSUED TO YOUR ACCOUNT.
REBUILT EXCHANGE PARTS PRICING IS AVAILABLE ONLY WITH THE RETURN OF DEFECTIVE PARTS WITHIN 30 DAYS. COM-
PONENTS WILL THEN BE BILLED AT THE REBUILT COST;THERE WILL BE A CHARGE FOR SHIPPING. IF THE DEFECTIVE
COMPONENT IS NOT RECEIVED WITHIN 30 DAYS,THEN A NEW COMPONENT INVOICE WILL BE ISSUED TO YOUR
ACCOUNT. COMPONENTS THAT ARE OUT OF WARRANTY AND NOT ON A REBUILT/EXCHANGE PROGRAM DO NOT
HAVE TO BE RETURNED TO THE FACTORY.
Before returning parts or units to the factory, call the Sunrise Medical Returns (1-800-333-4000) to obtain a return authorization
number. Include in the package a note indicating the return authorization number along with your company name, address, phone
number, and account number.The return authorization number should also be written on the outside of the package.
To expedite your order for warranty or non-warranty parts the following information should be given to the representative:
• Product number
• Serial number
• Hour meter reading for each concentrator
• Account number
• Company name and address
O R D E R I N G I N F O R M A T I O N
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