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4. Troubleshooting Guide
If you are experiencing a problem with your alarm, or a fault, and are unsure of the next action, please contact product
support at 1-877-542-5471 before discharging the battery. You may also write us at: Kidde Canada Inc., P.O. Box 40,
Apsley, ON K0L 1A0. Our internet address is www.kiddecanada.com.
Visual Indications
Trouble Condition
False Low Battery
(AC power connected
before backup battery
activated)
Low Battery
Fault Mode
End of Unit Life
Amber LED blinks twice
every 5 seconds.
Network Error
Amber LED blinks every
5 seconds.
Loss of Wi-Fi
None
Connection
(NOTE: Wi-Fi features
do not function
without AC power.)
Stuck Button
None
NOTE: Indoor Air Quality (IAQ) notifications are sent only to your mobile device. The alarm does not give indications for IAQ.
Please refer to Support section in Kidde App or Help.Kidde.com.
Audible Indications
Chirp every 60 sec with voice
"Activate Battery."
Amber
LED
Chirp every 60 sec, voice every
30 sec: "Replace alarm."
blinks
Voice stops after 5 mins.
every
Chirp every 30 sec.
5
Voice every 30 sec: "Error, see
seconds
trouble shooting guide"
After 5 mins: no voice message
Double chirp every 30 sec. First
5 mins: Voice every 30 sec:
"Replace alarm, press button to
temporarily silence." Voice stops
after 5 mins. Voice "Temporarily
Silenced" after button push (first
7 days only). After 7 days, chirps
continue, with voice "Replace
Alarm" every 30 sec for 5 mins.
Chime every 30 secs. Voice every
30 sec: "Connection lost, press
button to temporarily silence."
After 5 min: no voice messages.
Voice "Temporarily Silenced"
after button push.
None.
Chirp every 4 sec.
Action:
* Rotate unit fully onto mounting bracket to activate
battery.
* Remove, discharge, dispose unit, and replace as soon as
possible.
* See Cleaning Your Alarm section.
* Push button once to attempt to reset the unit.
* Red LED will blink out an error code (number of blinks)
when button is pushed. Report the number of blinks to
customer service if needed.
* If error persists, or if customer service directs, remove,
discharge, dispose unit, and replace as soon as possible.
* Push button once to silence for 24 hrs. (Push button again
to clear Hush and perform a test.)
Note: 7 days after End of Unit Life begins, the notifications
cannot be silenced.
* Remove, discharge, dispose unit, and replace as soon as
possible.
* Push button to temporarily silence for 24 hrs. (Push
button again to clear Hush and perform a test.)
* Call customer service.
* If error continues, remove, discharge, dispose unit, and
replace as soon as possible.
* The unit will attempt to re-connect on its own. After 10
consecutive mins of lost connection, you will receive a
notification of "Contact Lost" in your mobile App.
* Contact customer service. If error persists, or if customer
service directs, remove, discharge, dispose unit, and
replace as soon as possible.
* Push button to dislodge it from being stuck. If button
cannot be unstuck, remove alarm, discharge, dispose
unit, and replace as soon as possible.
7
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