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Dell P104F Service Manual

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Precision 3570
Service Manual
Regulatory Model: P104F
Regulatory Type: P104F005
March 2022
Rev. A00

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Summary of Contents for Dell P104F

  • Page 1 Precision 3570 Service Manual Regulatory Model: P104F Regulatory Type: P104F005 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................7 Safety instructions................................7 Before working inside your computer........................7 Safety precautions................................ 8 Electrostatic discharge—ESD protection....................... 8 ESD field service kit ..............................9 Transporting sensitive components.........................10 After working inside your computer........................10 BitLocker..................................10 Chapter 2: Removing and installing components................11 Recommended tools................................11 Screw list....................................
  • Page 4 Installing the 3-cell battery filler..........................39 Installing the 3-cell battery............................40 Removing the 4-cell battery............................41 Installing the 4-cell battery............................42 Battery cable..................................44 Removing the battery cable............................44 Installing the battery cable............................45 Assembly inner frame............................... 46 Removing the assembly inner frame........................46 Installing the assembly inner frame.........................
  • Page 5 Deleting or changing an existing system setup password................121 Clearing BIOS (System Setup) and System passwords..................122 Chapter 5: Troubleshooting....................... 123 Handling swollen Lithium-ion batteries........................123 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 123 Running the SupportAssist Pre-Boot System Performance Check.............. 124 Built-in self-test (BIST)..............................124 M-BIST..................................124 LCD Power rail test (L-BIST)..........................
  • Page 6 Recovering the operating system..........................127 Real-Time Clock (RTC Reset)............................127 Auto RTC reset.................................127 Backup media and recovery options........................... 128 WiFi power cycle................................128 Drain residual flea power (perform hard reset)......................128 Chapter 6: Getting help and contacting Dell................129 Contents...

  • Page 7: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 8: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 9: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working inside your computer...

  • Page 10: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 11: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 12: Major Components Of Precision 3570

    Table 1. Screw list (continued) Component Screw type Quantity Screw image System fan M2x3 LED board M2x3 eDP cable/bracket M2x3 USB Type-C support bracket M2x4 System board M2x3 Power button M2x2 Smart card reader M2x3 Keyboard assembly M2x2 Keyboard bracket M2x2 Display assembly M2.5x5 (display hinge to...
  • Page 13 1. Base cover 2. Battery 3. System fan 4. Memory module 5. System board 6. Keyboard assembly 7. Speakers 8. Palm-rest assembly Removing and installing components...

  • Page 14: Subscriber Identity Module (Sim) Card

    17. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 15: Installing The Sim Card

    Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Remove the SIM card from the SIM card tray. 4.

  • Page 16: Micro Secure Digital (Sd) Card

    Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4.

  • Page 17: Installing The Microsd Card

    Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Installing the microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure. Steps 1.

  • Page 18: Base Cover

    Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
  • Page 19 Removing and installing components...

  • Page 20: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly.
  • Page 21 Removing and installing components...

  • Page 22: Wlan Card

    Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly, and then snap the base cover into place. 3. Tighten the eight captive screws that secure the base cover to the palm-rest assembly. Next steps 1.

  • Page 23: Installing The Wlan Card

    About this task The following images indicate the location of the WLAN card and provide a visual representation of the removal procedure. Steps NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system.
  • Page 24 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the WLAN card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN-card slot. 3.

  • Page 25: Wwan Card

    WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. About this task The following image indicates the location of the WWAN card and provide a visual representation of the removal procedure. Steps 1.

  • Page 26: Installing The Wwan Card

    Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 27: Solid-State Drive

    NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support. Next steps 1. Install the base cover. 2. Install the microSD card. 3. Install the card.

  • Page 28: Removing The M.2 2280 Solid-State Drive

    1. Remove the solid-state drive holder from the system board if required. 2. Align the connector edge and paste the thermal pad mylar sticker. 3. Peel the release paper. Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 29: Installing The M.2 2280 Solid-State Drive

    Figure 2. M.2 2280 solid-state drive with bracket Steps 1. Removing M.2 2280 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2280 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2280 solid-state drive from the solid-state drive slot on the system board. 2.
  • Page 30 Figure 3. M.2 2280 solid-state drive without bracket Figure 4. M.2 2280 solid-state drive with bracket Steps 1. Installing M.2 2280 solid-state drive without bracket: a. Align the notch on the solid-state drive with the tab on the solid-state drive slot. b.

  • Page 31: Removing The M.2 2230 Solid-State Drive

    c. Align the screw holes on the solid-state drive bracket with the screw holes on the system board. d. Replace the two (M2x3) screws to secure the solid-state drive bracket to the system board. Next steps 1. Install the base cover.

  • Page 32: Removing The M.2 2230 Solid-State Drive Holder

    Figure 6. M.2 2230 solid-state drive with bracket Steps 1. Removing M.2 2230 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2230 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board. 2.

  • Page 33: Installing The M.2 2230 Solid-State Drive Holder

    Steps Pry and remove the M.2 2230 solid-state drive holder from the screw hole on the system board. Installing the M.2 2230 solid-state drive holder Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the M.2 2230 solid-state drive holder and provides a visual representation of the installation procedure.
  • Page 34 NOTE: SLOT2 supports only PCIe Gen3 Solid-state drive and Intel Optane. The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Figure 7. M.2 2230 solid-state drive without bracket Figure 8.

  • Page 35: Memory Modules

    d. Align the screw holes on the solid-state drive bracket with the screw holes on the system board. e. Replace the two (M2x3) screws to secure the solid-state drive bracket to the system board. Next steps 1. Install the base cover.

  • Page 36: Installing The Memory Modules

    Steps 1. Pry the securing clips from both side of the memory module until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 and 2 if there are two memory modules. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 38: Removing The 3-Cell Battery Filler

    Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Loosen the three captive screws that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. Removing the 3-cell battery filler Prerequisites 1.

  • Page 39: Installing The 3-Cell Battery Filler

    Steps 1. Slide the battery filler outwards to release it from the tabs in the battery. 2. Remove the battery filler from the 3-cell battery. Installing the 3-cell battery filler Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell battery filler and provides a visual representation of the installation procedure.

  • Page 40: Installing The 3-Cell Battery

    Steps 1. Align the tab holes on the battery filler with the tabs on the 3-cell battery. 2. Slide the battery filler into the 3-cell battery until it locks in place. Next steps 1. Install the 3-cell battery. 2. Install the base cover.

  • Page 41: Removing The 4-Cell Battery

    NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 2.

  • Page 42: Installing The 4-Cell Battery

    4. Remove the base cover. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1.
  • Page 43 NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align and place the battery into its slot on the palm-rest assembly. 2. Tighten the three captive screws to secure the battery to the palm-rest assembly. 3.

  • Page 44: Battery Cable

    Battery cable Removing the battery cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset.

  • Page 45: Installing The Battery Cable

    3. Remove the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure. Steps 1.

  • Page 46: Assembly Inner Frame

    Assembly inner frame Removing the assembly inner frame Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 47: Installing The Assembly Inner Frame

    Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. For computers shipped with fingerprint reader: a. Remove the screw (M2x4) that secures the fingerprint bracket to the assembly inner frame. b. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing guides on the assembly inner frame.
  • Page 48 Removing and installing components...

  • Page 49: Led Board

    Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly.

  • Page 50: Installing The Led Board

    Steps 1. Open the latch and disconnect the smart-card reader cable from the connector on the USH-daughter board. 2. Remove the smart-card reader cable away from the USH-daughter board. 3. Disconnect the LED-board cable from the connector on the system board and unroute the cable. 4.
  • Page 51 Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the (M2x3) screw to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. 4.

  • Page 52: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure.

  • Page 53: Installing The System Fan

    Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provide a visual representation of the installation procedure. Steps 1.

  • Page 54: Heat Sink

    Heat sink Removing the heat sink (for computers shipped with integrated graphics card) Prerequisites 1. Follow the procedure in before working inside your computer. CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

  • Page 55: Installing The Heat Sink (For Computers Shipped With Integrated Graphics Card)

    Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly. 2. Loosen the four captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 56: Removing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Next steps 1. Install the 3-cell battery 4-cell battery. 2. Install the base cover. 3. Install the microSD card. 4. Install the card. 5. Follow the procedure in after working inside your computer. Removing the heat sink (for computers shipped with discrete graphics card) Prerequisites 1.

  • Page 57: Installing The Heat Sink (For Computers Shipped With Discrete Graphics Card)

    Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly 2. Loosen the seven captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 58 Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws to secure the heat sink to the system board. 3. Replace the (M2x3) screw to secure the heat sink to the palm-rest assembly. Next steps 1.

  • Page 59: Speakers

    Speakers Removing the speaker Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. 6. Remove the assembly inner frame.

  • Page 60: System Board

    About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Align and place the speakers on the palm-rest assembly. 2. Route the speaker cable through the routing guide on the palm-rest assembly. Next steps 1.
  • Page 61 7. Remove the WLAN card. 8. Remove the WWAN card. 9. Remove the heat sink (integrated) heat sink (discrete). 10. Remove the 3-cell battery 4-cell battery. 11. Remove the system fan. 12. Remove the assembly inner frame. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure.
  • Page 62 Removing and installing components...
  • Page 63 Removing and installing components...
  • Page 64 NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal bond between the system board and heat sink. In order to do so, technicians must remove the two M2x3 screws securing the system fan to the palm-rest assembly.

  • Page 65: Installing The System Board

    15. Lift the system board off the palm-rest assembly. 16. Flip the system board and disconnect the coin-cell battery cable from the connector on the system board. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system board and provides a visual representation of the installation procedure.
  • Page 66 Removing and installing components...
  • Page 67 Steps 1. Flip the system board and connect the coin-cell battery cable to the connector on the system board. Removing and installing components...

  • Page 68: Power-Button Board

    2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Align and place the USB Type-C bracket on the system board. 4.

  • Page 69: Installing The Power-Button Board

    NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. About this task The following images indicate the location of the power-button board and provide a visual representation of the removal procedure.
  • Page 70 Steps 1. Align and place the power-button board on the palm-rest assembly. 2. Replace the two screws (M2x2) that secure the power-button board to the palm-rest assembly. Next steps 1. Install the system board. NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.

  • Page 71: Smart Card Reader

    Smart card reader Removing the smart card reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 72: Installing The Smart Card Reader

    Steps 1. Open the latch and disconnect the smart card reader cable from the connector on the USH board. 2. Remove the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Lift the smart card reader off the palm-rest assembly. Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 73 Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Connect the smart card reader cable to the connector on the USH board. Next steps 1.

  • Page 74: Keyboard Assembly

    Keyboard assembly Removing the keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 75: Installing The Keyboard Assembly

    Steps 1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the touchpad. 2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws. 3. Remove the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 4.
  • Page 76 Steps 1. Align and place the keyboard assembly on the palm-rest assembly. 2. Replace the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 3. Close the plastic tapes to cover the keyboard assembly screws. 4. Connect the backlight cable and the keyboard cable to the connector on the touchpad. Next steps 1.

  • Page 77: Keyboard Bracket

    Keyboard bracket Removing the keyboard bracket Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 78: Installing The Keyboard Bracket

    Installing the keyboard bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard bracket and provides a visual representation of the installation procedure.

  • Page 79: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.
  • Page 80 Removing and installing components...

  • Page 81: Installing The Display Assembly

    Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Unroute the antenna cables from the routing guide. 3. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board. 4.
  • Page 82 Removing and installing components...

  • Page 83: Display Bezel

    Steps 1. Place the display assembly on the computer, and align the screw holes on the display hinges with screw holes on the system board. 2. Replace the six (M2.5x5) screws to secure the display hinges to the system board. 3.

  • Page 84: Installing The Display Bezel

    About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps NOTE: The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel.

  • Page 85: Display Panel

    Steps NOTE: While installing the replacement display bezel for the models that are shipped with a camera, carefully peel off the piece of tape that is used to secure the camera shutter to the replacement display bezel. CAUTION: You must take extra care when peeling the tape. An abrupt peeling may remove the camera shutter from the display bezel and damage the camera shutter.
  • Page 86 About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Removing and installing components...
  • Page 87 Removing and installing components...

  • Page 88: Installing The Display Panel

    Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the four (M2.5x3.5) screws that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over 2.
  • Page 89 Removing and installing components...
  • Page 90 Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Insert the display panel tabs into the slots on the display cover. 4.

  • Page 91: Display Hinges

    Display hinges Removing the display hinges Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the display assembly. 6. Remove the display bezel.

  • Page 92: Installing The Display Hinges

    2. Lift and remove the right hinge from the display back cover. 3. Remove the (M2.5x3.5) screw that secures the left hinge to the display back cover. 4. Lift and remove the left hinge from the display back cover. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 93: Camera/Microphone Module

    Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the base cover. 5. Install the microSD card. 6. Install the card. 7. Follow the procedure in after working inside your computer.

  • Page 94: Installing The Camera/Microphone Module

    Installing the camera/microphone module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera/microphone module and provides a visual representation of the installation procedure.

  • Page 95: Installing The Infrared Camera Module

    About this task The following images indicate the location of the infrared camera module and provide a visual representation of the removal procedure. Steps 1. Peel the two conductive tapes that secure the camera/microphone module in place. 2. Disconnect the camera/microphone cable from the connector on the camera/microphone module. 3.

  • Page 96: Edp/Display Cable

    Steps 1. Align and place the infrared camera module into the slot on the display back cover. 2. Connect the infrared camera cable to the connector on the infrared camera module. Next steps 1. Install the display hinges. 2. Install the display panel.

  • Page 97: Installing The Edp Cable

    Steps 1. Disconnect the eDP cable from the connector on the camera module. 2. Peel the conductive tape and unroute the eDP cable to release it from adhesive and lift the eDP cable from the display back cover. Installing the eDP cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 98: Sensor Board

    Steps 1. Connect the eDP cable to the connector on the camera module. 2. Adhere the eDP cable to the display back cover. 3. Adhere the conductive tape and route the eDP cable to the display back cover. Next steps 1.

  • Page 99: Installing The Sensor Board

    3. Remove the microSD card. 4. Remove the base cover. 5. Remove the display assembly. 6. Remove the display bezel. 7. Remove the display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1.

  • Page 100: Display Back Cover

    Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. Install the display panel. 2. Install the display bezel.

  • Page 101: Installing The Display Back Cover

    Steps After performing the steps in the pre-requisites, we are left with the display back cover. Installing the display back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure.

  • Page 102: Dummy Sim-Card Slot Filler

    Steps Place the display back cover on a flat surface. Next steps 1. Install the sensor board. 2. Install the eDP/display cable. 3. Install the camera/microphone module. 4. Install the display hinges. 5. Install the display panel. 6. Install the display bezel.

  • Page 103: Installing The Dummy Sim-Card Slot Filler

    NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 11. Remove the smart card reader. 12. Remove the keyboard assembly.

  • Page 104: Palm-Rest Assembly

    Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1.

  • Page 105: Installing The Palm-Rest Assembly

    3. Remove the microSD card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card. 7. Remove the 3-cell battery 4-cell battery. 8. Remove the system fan. 9. Remove the assembly inner frame. 10. Remove the system board.
  • Page 106 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the dummy SIM-card slot filler (only for non-WWAN configuration). 2. Install the display assembly. 3. Install the keyboard assembly 4. Install the smart card reader. 5. Install the system board.

  • Page 107: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 108: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 109: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 110 Table 5. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed.
  • Page 111 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 112 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Lan option is enabled. Miscellaneous Devices Enable or disable Fingerprint Reader device. By default, the Enable Fingerprint Reader Device option is enabled. Unobtrusive Mode Enable Unobtrusive Mode Enable or disable all the computer light and sound.
  • Page 113 Table 10. System setup options—Connection menu (continued) Connection By default, the Enabled with PXE option is enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack. By default, the Enable UEFI Network Stack and Enabled w/PXE option are enabled. Wireless Device Enable WWAN/GPS Enable or disable the internal WWAN/GPS device...
  • Page 114 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from standby. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables to block entering sleep (S3) mode in the operating system.
  • Page 115 Table 12. System setup options—Security menu (continued) Security By default, the PPI ByPass for clear Commands option is disabled. Intel Total Memory Encryption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others. By default, the Total Memory Encryption option is disabled.
  • Page 116 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 117 Table 15. System setup options—System Management menu (continued) System Management By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN. By default, the Disabled option is selected.
  • Page 118 Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 119: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS in Linux and Ubuntu...

  • Page 120: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 121: System And Setup Password

    6. Click Update BIOS. The computer restarts to flash the BIOS. 7. The computer will restart after the BIOS update is completed. System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 122: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 123: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 124: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 125: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 126 (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 127: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 128: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 129: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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