Hyundai Santa Cruz Owner's Manual page 159

Convenient Features
• Hyundai digital key app may not
work properly when the NFC or
Bluetooth communication between
smartphone and car is not good.
• If the remote control operation
is executed where the mobile
connection is weak, Bluetooth
connection is poor due to lots of
Bluetooth devices or there is an
object such as metal or concrete, it
might be delayed or the operable
distance might decrease. Especially,
you should not cover the smartphone
with your hand or place other
devices which can cause frequency
interference. It may result in poor
performance.
• If the remote control function is not
activated, please use NFC function to
lock or unlock the doors
• You should be careful not to
press the remote control button
on the digital key (smartphone)
accidentally.
• If the digital key (smartphone) is
discharged or defective or you
cannot use the digital key since the
vehicle battery is discharged, use the
inside door lock button to lock all of
the doors.
5-24
CAUTION
• Hyundai digital key app on the
smartphone and card key may not
work if any of the following occurs:
- Hyundai digital key app on the
smartphone is deleted. (Required
to reinstall the app)
- Account log in information of
Hyundai digital key app is expired.
(Required to re-log in)
- When you try to log in to another
smartphone instead of the
registered smartphone with same
user account.
- Smartphone rooting or app
hacking is detected.
- Smartphone battery or the vehicle
battery is discharged.
- Smartphone's screen is off or
locked.
- NFC or Bluetooth is turned off on
the smartphone settings.
- Smartphone's mobile network
setting is off or airplane mode is
activated.
- A credit card is overlapped in the
back of your smartphone or metal
or thick case is used.
- Use the card key with insert it
into the wallet or card holder or
overlapping with other cards.
- If you use a smart phone cover that
uses wireless communication or is
made of metal, the digital key NFC
function may not work properly.
Remove the smart phone cover
before using the digital key NFC
function.