Troubleshooting (Basic) - Panasonic Toughbook CF-52AJC15AM Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
Panasonic Technical Support (
( Reference Manual "Checking the Computer's Usage Status").
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
The power is turned on but
"Warming up the system (up
to 30 minutes)" appears.
Cannot turn on the computer.
The computer does not
resume from sleep
( )/standby
( ).
(The power indicator blinks
quickly in green.)
The computer does not enter
sleep mode while the screen
saver is running (The screen
stays black).
It takes time for the power
indicator to light up.
You have forgotten the
password.
Cannot log on to Windows.
("The user name or pass-
word is incorrect" is dis-
played.)
page 33). You can also check the computer's status in the PC Information Viewer
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
Even if the AC adaptor and battery pack are correctly connected, if the battery indi-
cator is not lit, the AC adaptor protection function may be operating. Disconnect the
AC cord, wait three minutes or more, and reconnect the AC cord.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disabled] in the [Advanced] menu of the Setup Utility.
The computer is warming up before start up. Wait for the computer to start up (takes
up to 30 minutes). If, "Cannot warm up the system" is displayed, the computer failed
to warm up and does not start. In this case, turn off the computer, leave it in an envi-
ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on
the power once more.
Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,
then turn on the power once more.
Press and hold the power switch for four seconds or longer to shut down the com-
puter forcibly. (Data not saved will be lost.) Then disable the screen saver.
If the power switch is pressed immediately after the battery pack has been mounted
on the computer, and while the AC adaptor is not connected, it may take about five
seconds before the power indicator lights up and the computer turns on. This is
because the computer is checking the remaining battery charge; it is not a malfunc-
tion.
Supervisor Password or User Password: Contact Panasonic Technical Support
( page 33).
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set
the disk and enter any wrong password, then follow the on-screen instructions and
set a new password.
• If you do not have a password reset disk, reinstall (
dows, and then set a new password.
The user name (account name) includes an "@" mark.
If another user account exists:
Log on to Windows using another user account, and delete the account that
includes "@". Then create a new account.
If no other account exists:
You need to reinstall Windows (
page 19) and set up Win-
page 19).
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