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Troubleshooting (Basic) - Panasonic CF-31UEU70DY Operating Instructions Manual

Cf-31 series
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Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
Panasonic Technical Support. You can also check the computer's status in the PC Information Viewer
Reference Manual "Troubleshooting (Advanced)").
n Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
The power is turned on but
"Warming up the system (up
to 32 minutes)" appears.
Cannot turn on the computer.
The computer does not re-
sume from sleep.
(The power indicator blinks
alternately in orange and
green.)
After adding or changing
the RAM module, the power
is turned on but nothing is
displayed on the screen.
The computer does not enter
sleep mode while the screen
saver is running (The screen
stays black).
You have forgotten the pass-
word.
"Remove disks or other
media. Press any key to
restart" or a similar message
appears.
Windows startup and opera-
tion is slow.
The date and time are incor-
rect.
24
l Connect the AC adaptor.
l Insert a fully charged battery.
l Remove the battery pack and the AC adaptor, then connect them again.
l If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
l If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
l Press Fn + F8 to turn off the concealed mode.
l The computer is warming up before start up. Wait for the computer to start up (takes
up to 32 minutes). If "Cannot warm up the system" is displayed, the computer failed to
warm up and will not start. In this case, turn off the computer, leave it in an environment
of 5 °C or higher temperature for about an hour, and then turn on the power again.
l Leave it in an environment of 5 °C or higher temperature for about an hour, then turn on
the power again.
l Turn off the computer and remove the RAM module, then confirm whether the RAM
module has complied to specification. When the RAM module has conformed to specifi-
cation, install it again.
l Slide and hold the power switch for four seconds or longer to shut down the computer
forcibly. (Data not saved will be lost.) Then disable the screen saver.
l Supervisor Password or User Password: Contact Panasonic Technical Support.
l Administrator password:
Ÿ If you have a password reset disk, you can reset the administrator password. Set the
disk and enter any wrong password, then follow the on-screen instructions and set a
new password.
Ÿ If you do not have a password reset disk, reinstall (è page 22) and set up Windows,
and then set a new password.
l A floppy disk is in the drive (optional) and it does not contain system startup information.
Remove the floppy disk and press any key.
l If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
l If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
l If the problem persists after removing the disk, it may be a hard disk failure. Contact
Panasonic Technical Support.
F9
l Press
in the Setup Utility (è
Setup Utility settings (excluding the passwords) to the default values. Start the Setup
Utility and make the settings again. (Note that the processing speed depends on the ap-
plication software, so this procedure may not make Windows faster.)
l If you installed a resident software after purchase, turn off the residence.
Disable the pop-up menu and Input Panel Tab.
A Open the Input Panel, and click [Tools] - [Options] - [Opening].
B Remove the check mark of [Show Input Panel sliding open from the tab] and click [OK].
l Make the correct settings.
Click
(Start)
- [Control Panel] - [Clock, Language, and Region] - [Date and Time].
l If the problem persists, the internal clock battery may need to be replaced. Contact
Panasonic Technical Support.
l When the computer is connected to LAN, check the date and time of the server.
l The 2100 A.D. or later year will not be correctly recognized on this computer.
Reference Manual "Setup Utility") to return the

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