Troubleshooting (Basic) - Panasonic CF-AX2 Series Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
Panasonic Technical Support. You can also check the computer's status in the PC Information Viewer (
ence Manual "Checking the Computer's Usage Status").
Starting Up
The computer does not
power on / The power status
indicator or battery indicator
is not lit.
Windows does not start up.
You have forgotten the
password.
"Remove disks or other
media. Press any key to
restart" or a similar mes-
sage appears.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
When the CPU temperature is high, the computer may not start up to prevent overheat-
ing of the CPU. Wait until the computer cools down, and then turn the power on again. If
the computer does not power on even after cooling down, contact your technical support
office.
Pull out the AC cord and wait for more than 1 minute to reconnect the AC cord.
Remove all peripheral devices (e.g. USB memory).
If the power status indicator is lit, slide the power switch for four seconds or longer to
turn off, then turn on again.
Using the following procedure, start up in Safe Mode, and check the
error details.
A Turn on the computer, and when the [Panasonic] boot screen disappears (after
entering the password
B Release your finger when [Windows Advanced Options Menu] is displayed, and
, select [Safe Mode], then press Enter.
with or
Follow the on-screen instructions.
*1
Supervisor Password or User Password set with the Setup Utility
Press F9 in the Setup Utility to return the Setup Utility settings (excluding the pass-
words) to the default values. Start the Setup Utility and make the settings again.
Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot] should be set to
[Enabled] /
Supervisor Password or User Password: Contact Panasonic Technical Support.
Administrator password:
• If you have another account with Administrator authority, log-on with it, then delete
the password for the problem account.
• If you have a password reset disk, click [Reset password] displayed after the
password input error, then follow the on-screen instructions and set a new pass-
word.
If you cannot do either of the above, you will need to reinstall (
setup Windows.
A floppy disk in the drive or USB memory is connected, and it does not contain system
startup information. Remove the floppy disk and USB memory, then press any key.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a flash memory drive fail-
ure. Perform the installation and return the flash memory drive to its condition at the
time of purchase. ( page 25) If the problem persists even after the reinstallation,
contact Panasonic Technical Support.
*1
if one is set) hold down F8.
[Disabled].
Refer-
page 25) and
29