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Panasonic Toughbook CF-52AJC15AM Reference Manual

Panasonic toughbook cf-52ajc15am: reference guide.
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Reference Manual

Personal Computer
CF-52 Series
Model No.
We recommend that this Reference Manual be printed.


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   Summary of Contents for Panasonic Toughbook CF-52AJC15AM

  • Page 1: Reference Manual

    Reference Manual Personal Computer CF-52 Series Model No. We recommend that this Reference Manual be printed.
  • Page 2 Regarding Windows 7 This manual explains using the Windows 7 default setting. Windows Update You can update to the latest patches and service packs for Windows with the following menus. Click (Start) - [All Programs] - [Windows Update]. Do not apply “Driver Updates” even if a message to update a driver appears. If a driver update is required, contact your technical support office.
  • Page 3: Key Combinations

    Key Combinations NOTE Do not repeatedly press the keys in quick succession. Do not use the key combinations together with touch pad (external mouse), touchscreen (only for model with touch- screen) or other key operations. Do not use the key combinations before you log on to Windows. Wait until the hard disk drive indicator the Setup Utility screen, you can use the key combinations of Fn + F1, Fn + F2 and Fn + F3.
  • Page 4 Key Combinations Fn + F4 Speaker on/off NOTE Beeps do not sound if you turn off the speaker sound. Fn + F5 Volume (Fn + F5= down / Fn + F6= up) Fn + F6 NOTE When fine-tuning the sound volume, press and hold Fn, and press F5 or F6 intermittently.
  • Page 5: Hotkey Settings

    When you press Fn, the key is locked (pressed-down) until you press another key. Use this when pressing difficult key combinations. • Pop-up icon on/off Start up the Hotkey Settings. Click (Start) - [All Programs] - [Panasonic] - [Hotkey Settings]. Make the settings. [Use Fn key lock] When using an Fn key combination Press Fn once. (Locked) Press another key.
  • Page 6 Touchscreen <Only for model with touchscreen> You can use the touchscreen function to perform the same operation as the touch pad and mouse. Touch the screen surface with the stylus (included). For further information, click (Start) - [Control Panel] - [Hardware and Sound] - [Pen and Touch] - [Flicks] - [Practice using flicks].
  • Page 7 Touchscreen Wash the soft cloth when it becomes dirty When the soft cloth becomes dirty, wash it with mild detergent. Do not use bleach or fabric conditioner (softener), or try to sterilize the cloth by boiling. If the soft cloth is dirty, it may be ineffective in cleaning the touchscreen, and in fact may cause dirt to adhere to the touch- screen.
  • Page 8: Calibration By A Standard User

    Touchscreen Touchscreen Calibration A standard user needs to perform the calibration as an administrator before performing the calibration for each user. Calibration by an administrator NOTE At first, log on to Windows as an administrator, and perform this calibration. Run [Tablet PC Settings]. Click (Start) - [Control Panel] - [Hardware and Sound] - [Tablet PC Settings].
  • Page 9 Sleep or Hibernation Functions Starting Up Your Computer Quickly The sleep or hibernation functions allow you to shut off the computer without closing programs and documents. You can quickly return to the programs and documents that you were working on before sleep or hibernation. Function Data is saved to Sleep...
  • Page 10 Sleep or Hibernation Functions Entering/Resuming from Sleep or Hibernation To enter sleep or hibernation Close the display, or press the power switch (A) until a beep sounds. Sleep: The power indicator (B) blinks green. Hibernation: The power indicator (B) goes off. You can alternatively use the Windows menu to enter sleep or hibernation.
  • Page 11 Sleep or Hibernation Functions To resume from sleep or hibernation Open the display, or press the power switch (A). In the default setting, the Windows password will be requested to resume. CAUTION Do not perform the following operations until resuming is complete. After the display is resumed, wait approximately 30 seconds (normally) or 60 seconds (when the computer is on a network).
  • Page 12 Sleep or Hibernation Functions Changing When the Computer Sleeps or Hibernates Sleep Click on the notification area, and click [More power options]. Click [Change plan settings] of the power plan you want to change. Select the setting for [Put the computer to sleep], and then click [Save changes]. The setting for hibernation may change unexpectedly when you change the setting for sleep.
  • Page 13: Security Measures

    Do not forget your password. If you forget your Supervisor Password, you will not be able to use your computer. Con- tact Panasonic Technical Support. When running the Setup Utility, do not leave and go away from your computer even for a short time, since other people may set or change the password.
  • Page 14 13). When you have your hard disk drive repaired • Contact Panasonic Technical Support. • Before sending back the hard disk drive, be sure to set the [Hard Disk Lock] to [Disabled]. NOTE The hard disk lock function works with the built-in hard disk. It does not work with the external hard disk.
  • Page 15 Security Measures Disabling CD/DVD Drive Disable CD/DVD drive operation to prevent the drive from being read/written and from being used to start the computer. You can protect your data from unauthorized access or accidental overwriting. Select [Disabled] in [Optical Drive] in the [Advanced] menu of the Setup Utility page 75).
  • Page 16: Battery Power

    Battery Power Battery Indicator Battery indicator Not lit The battery pack is not inserted or not being charged. Orange Charging is in progress. Green The battery is fully-charged. Blinking green In high temperature mode, the battery pack is discharging the power to 80% perature mode ( The remaining battery is approximately 9% or less.
  • Page 17 Battery Power Checking the Remaining Battery Charge You can check the remaining battery charge on the screen. (After logging on to Windows) Press When the battery pack is inserted (example) : Normal temperature mode ( : High temperature mode ( When the battery pack is not inserted NOTE The battery display may not correspond to the actual remaining battery charge in the cases as below.
  • Page 18 Battery Power High temperature mode The high temperature mode can prevent the battery from deteriorating when the computer is used in high-temperature envi- ronment or used for a long time with its battery fully charged. Select [Auto] (default) or [High Temperature] in [Environment] of the [Main] menu of the Setup Utility ( NOTE Note that a level corresponding to a 100% charge for high temperature mode is approximately equivalent to an 80% charge level for normal temperature mode.
  • Page 19 Battery Power Computer behavior with low battery The default settings are as follows. When the battery level becomes 10% [Low battery alarm] Displays a message that the battery level is low. ↓ Charge the battery. Connect the AC adaptor immediately. If you do not have the AC adaptor, exit the running programs and Windows, then confirm that the power indicator is off.
  • Page 20 You can also perform the battery recalibration with the following procedure. Restart the computer. Press and hold F9 while the [Panasonic] boot screen is displayed just after the computer starts the startup procedure. When the remaining battery capacity is displayed, press Enter.
  • Page 21 Battery Power Replacing the Battery Pack The battery pack (CF-VZSU29AU) is a consumable item so the replacement will be necessary. If the battery operation time becomes noticeably short and not recovered even after recalibrating the battery, replace with a new battery. CAUTION The battery pack is not charged when you first purchase it.
  • Page 22 Battery Power To insert Insert the battery pack until it securely fits the connector. Slide the cover back. Push the cover until it clicks. CAUTION Make sure the latch is securely locked, otherwise the battery pack may fall when you carry the computer. Do not remove the battery pack forcibly when the latch is locked.
  • Page 23: Multimedia Pocket

    Multimedia Pocket You can attach the following device. (refer to recent catalogs and other sources for information about the products available) DVD MULTI drive CAUTION Do not insert/remove the multimedia pocket device in sleep or hibernation, or when the multimedia pocket device indi- cator or the hard disk drive indicator NOTE...
  • Page 24 Multimedia Pocket Carefully insert the device into the multimedia pocket by push- ing both corners until it surely fits in the slot. The computer must be on when inserting the device. Insert the device with the label side up. CAUTION Hold the device by its both sides.
  • Page 25 CD/DVD Drive NOTE Connect the AC adaptor if writing operation takes a long time. If the remaining battery power becomes low and the power is not supplied, writing operation may not be completed. Use Windows features to write to discs. Ensure the disc is compatible with the selected writing speed.
  • Page 26 <For recordable/rewritable discs> Use the Panasonic disc cleaner to clean these discs. Do not use a cloth, CD cleaners or any other such cleaners under any circumstances.
  • Page 27 CD/DVD Drive Disc Information You can read from/write to the following discs. CD-R CD-RW Recordable DVD-RAM DVD-R DVD-R DL DVD-RAM: Only non-cartridge type or removable cartridge type can be used. Does not support DVD-RW Ver.1.0. You can read from the following discs. CD-ROM CD DIGITAL AUDIO...
  • Page 28 • DVD-RW 1X-SPEED (4.7 GB/9.4 GB) 1–2X-SPEED (4.7 GB/9.4 GB) 2–4X-SPEED (4.7 GB/9.4 GB) 2–6X-SPEED (4.7 GB/9.4 GB) • DVD-R Panasonic Corporation MITSUBISHI KAGAKU MEDIA CO., Ltd. TAIYO YUDEN Co., Ltd. • DVD-R DL MITSUBISHI KAGAKU MEDIA CO., Ltd. • DVD-RW MITSUBISHI KAGAKU MEDIA CO., Ltd.
  • Page 29 CD/DVD Drive Using DVD Media To play DVD-Video or MPEG files, you need to use DVD playback software such as WinDVD ( Region code setting DVD-Video is allocated to region codes according to where they are sold. To play the DVD-Video, the player’s software and the drive must have the corresponding region code.
  • Page 30 CD/DVD Drive Inserting/Removing a Disc Turn on the computer. Press the eject button (A) and slowly pull out the tray. Insert/Remove a disc. To insert Set the disc with the label side up and press the center of the disc until it clicks in place.
  • Page 31 Running WinDVD Double-click on the desktop. Alternatively click (Start) - [All Programs] - [InterVideo WinDVD] - [InterVideo WinDVD for Panasonic]. NOTE When does not appear on the desktop, or [InterVideo WinDVD] does not appear on the menu: When WinDVD is reinstalled, has reinstalled WinDVD.
  • Page 32 WinDVD During motion video playback, do not: • Eject the disc. • Use other applications or the Command Prompt. • Change the settings of the screen properties. Do not install another player software together with WinDVD. Doing so may interfere with smooth playback. Some DVD-Video discs contain the player software and start installing. In this case, cancel the installation as soon as possible.
  • Page 33 PC Card / ExpressCard You can insert the following cards. ExpressCard/34 or ExpressCard/54 to the ExpressCard slot (A) (Only for model with ExpressCard slot) PC Card Type I (3.3 mm) or II (5.0 mm) to the PC Card slot (B) NOTE The following types of card are not supported: PC Card Type III (10.5 mm), ZV card, SRAM card, FLASH ROM card (excluding ATA interface type), and other cards...
  • Page 34 PC Card / ExpressCard Open the cover and remove the card. Press the eject button (F). The eject button pops out. Press the eject button (F) again so the card comes out of the slot. Draw the card straight out. NOTE Check the card’s specification to prevent the total operating current from exceeding the allowable limit.
  • Page 35: Sd Memory Card

    To format the SD Memory Card on this computer, do not use [Format] of Windows, but use the SD Memory Card format software. You can download the software from the web site below. To use the SD Memory Card on other devices, format the card on the devices. For further information, refer to the instruc- tion manual of the devices.
  • Page 36 If you remove the card before the operation is completed, the data may be damaged or the card access may no longer be performed normally. Note that Panasonic assumes absolutely no liability for any loss of data recorded by the user, or any other damages, direct or indirect.
  • Page 37 SD Memory Card Remove the card. Press the card so it comes out of the slot. Draw it straight out.
  • Page 38: Smart Card

    Smart Card <Only for model with Smart Card slot> You need software to use a Smart Card. CAUTION Do not: • Hit, bend, or drop the card. • Touch the contact part with fingers or metal object. • Place the card in very hot location for a long time. •...
  • Page 39: Ram Module

    RAM module specifications: 200 pins, SO-DIMM, 1.8 V, DDR2 SDRAM, PC2-6400 (For information of RAM module compatibility, contact Panasonic Technical Support.) CAUTION RAM modules are extremely sensitive to static electricity and can be affected even by static electricity from the human body.
  • Page 40 RAM Module Insert/Remove the RAM module. To insert Tilt the module slightly and insert it in the slot. Press down the module so that the right and left hooks (B) are locked. To remove Carefully open the right and left hooks (B). The module will rise.
  • Page 41: Port Replicator

    Port Replicator You can use an optional port replicator (CF-VEB522). This device frees you from being both- ered by a lot of cable connections when you carry the computer. It also allows you to connect various peripherals. Connect the port replicator to the expansion bus connector (A) on the bottom of the com- puter.
  • Page 42: External Display

    External Display You can switch the output destination to an external display (a projector etc.). Connect the external display to the external display port (A). NOTE After resuming from sleep or hibernation, or restarting the computer, the output destination may not be the same as selected in the previous status.
  • Page 43: Extended Desktop

    External Display CAUTION Before disconnecting the external display, switch to the internal LCD by pressing displayed image quality may become different after disconnection (e.g., wrong resolution). In this case, press or Fn + F3 to reset the image quality. The screen may become distorted due to the following operations. In this case, restart the computer. •...
  • Page 44: To Change The Display Settings

    External Display NOTE It may not be possible to use the extended desktop with some software applications. When you click the maximize button, the window is displayed on one of the displays. You cannot move the maximized window to the other display. To switch left (primary device) and right (secondary device), once return the display to “notebook only”.
  • Page 45: Usb Devices

    USB Devices Connecting/Removing USB Devices Preparation Attach the device for the media containing the card driver (e.g., CD-ROM). Equipment connected to the multimedia pocket cannot be recognized if connected after the USB device driver installation screen appears. To connect the USB device Open the cover and connect the USB device to one of the USB ports (A) on the computer.
  • Page 46 USB Devices NOTE You may need to install the driver for the USB device. Follow the on-screen instructions or refer to the instruction man- ual of the USB device. You may need to install the driver again when connecting the device to another port. When a USB device is connected, sleep and hibernation may not function normally.
  • Page 47: Ieee 1394 Devices

    IEEE 1394 Devices You can connect a digital video camcorder or other IEEE 1394 standard device to the computer. To connect IEEE 1394 device Preparation Attach the device for the media containing the driver (e.g., CD-ROM). Equipment connected to the multimedia pocket cannot be recognized if connected after the IEEE 1394 device driver installation screen appears.
  • Page 48: Fingerprint Reader

    Fingerprint Reader <Only for model with Fingerprint Reader> NOTE Enrollment and authentication is unavailable to an extremely minority of people including those whose fingerprints give little data for personal identification. How to Use the Fingerprint Reader This section explains how your fingerprints are enrolled and authenticated. Slide your finger toward yourself.
  • Page 49 Fingerprint Reader CAUTION We shall not be liable for any loss or damage whatsoever resulting from your Fingerprint device or neglect of Fingerprint device use, or any data loss resulting from such developments as Fingerprint authentication device malfunctioning. Overview Fingerprint’s Outline The conventional security systems use ID/passwords and token devices such as IC cards to authenticate users.
  • Page 50: Security Functions

    Fingerprint Reader Precautions Security Functions Fingerprint Authentication Technology does not guarantee complete authentication and individual identification. Please acknowledge we shall not be liable for any loss or damage whatsoever resulting from the use of, or inability to use your Fingerprint device. The Fingerprint authentication method uses multiple fingerprints, encryption keys, credentials data and passwords.
  • Page 51 Fingerprint Reader TPM Fingerprint Utility Initialization Performed by the Computer Administrator. The “Invalid TPM status” message is displayed by the “Fingerprint software Icon” • If the icon does not appear, click If the TPM is not being used, skip this step. Click on the “Invalid TPM status”...
  • Page 52 Fingerprint Reader We recommend you use the Power-on Security feature. This feature prevents unauthorized access to the user’s computer at the BIOS level. Click (Start) - [All Programs] - [Protector Suite] - [Control Center]. Click [Identity] - [Status]. Click [Power-on security status] - [Change]. Click [Edit], and Add the check mark to [Enable power-on security], and then click [Apply].
  • Page 53 If you have not done this, have enrolled your fingerprint using Protector Suite, and have already made Power-on Security effective, after step B, your fingerprint authentication will be necessary. Turn on or restart the computer. Press F2 or Del while [Panasonic] boot screen is displayed soon after the computer starts the startup procedure. Select the [Security] menu.
  • Page 54 Fingerprint Reader Useful Information Backup The file described below is necessary for recovering the Fingerprint authentication data. Back up this file periodically in a safe location such as removable disk to avoid data loss resulting from some accidents. We recommend you to store the file in a removable disk or network drive because the benefit of Fingerprint authentication security can be reduced if you keep the file in the internal hard disk drive.
  • Page 55 Fingerprint Reader Limitations in Use Password Bank limitations: The following web pages cannot be supported. Web pages which are created by the following technologies: • Web forms created on the fly using javascript. • Web forms which looks as one form (e.g. login field, password field), but internally created with two independent forms. •...
  • Page 56 Fingerprint Reader Disable Power-on Security Log on to Windows as an Administrator. Click (Start) - [All Programs] - [Protector Suite] - [Control Center]. Click [Identity] - [Status] - [Power-on security status]. Click [Edit], and remove the check mark from [Enable power-on security], and click [Apply]. Click [Identity] - [Power-on Password].
  • Page 57 Make sure your fingerprint sensor is working. • Use the Tutorial wizard to verify that the fingerprint sensor works. If not, reboot and try again. If it still does not work, please contact Panasonic Technical Support. Restore or create passport.
  • Page 58 Modem Connecting the Internal Modem with a Telephone Jack CAUTION Use a surge protector since the modem may be damaged by a sudden high voltage surge that may occur in the event of a lightning strike. Open the cover (A), and connect the computer and the telephone jack (B) using the telephone cable (included) (C).
  • Page 59 Modem Ring Resume Function The computer automatically resumes from sleep when the telephone connected to the modem rings. You will need software to keep the computer in idle state waiting for a phone call, and if you prefer, to turn the computer to sleep again afterward.
  • Page 60 Connecting LAN CAUTION Do not connect the telephone cable to the LAN port. Turn off the computer. Do not use sleep or hibernation. Open the cover (A) and connect the cable. Connect the LAN port (B) and the network system (server, HUB, etc.) using a LAN cable. Turn on the computer.
  • Page 61 Enabling the Power On by LAN function The computer automatically turns from off to on when the computer is accessed from the network server via the internal LAN port. Select [Allow] in [Power On by LAN] in the [Advanced] menu of the Setup Utility page 75).
  • Page 62: Enabling/disabling The Wake Up From Wired Lan Function

    Enabling/Disabling the Wake Up from wired LAN function When the Wake Up from wired LAN function is enabled, the computer automatically resumes from sleep or hibernation when the computer is accessed from the network server via the internal LAN port. (Default setting) The Wake Up from wired LAN function can be switched to enable/disable by performing the following procedure.
  • Page 63 Disabling/Enabling Wireless Communication <Only for model with wireless LAN, and/or wireless WAN> There are 5 ways of disabling and enabling wireless communication. The wireless switch on the front of the computer (below) Wireless switch utility ( page Settings in the Network and Sharing Center ( Settings in the [Advanced] menu of the Setup Utility ( Setting in the Wireless Connection Disable Utility ( NOTE...
  • Page 64 Disabling/Enabling Wireless Communication Wireless Switch Utility This utility allows you to control the function of the wireless switch. This utility also allows you to enable or disable wireless devices from a pop-up menu. In the default setting, all wireless devices are enabled. The Wireless Switch Utility icon The icon appears when click on the notification area.
  • Page 65: Checking The Status Of The Wireless Connection

    Disabling/Enabling Wireless Communication Wireless Connection Disable Utility You can automatically disable the wireless LAN/wireless WAN connection when a LAN cable is connected to your computer. You need to install the Wireless Connection Disable Utility to use this function. Installing the utility Log on to Windows as an administrator.
  • Page 66 Disabling/Enabling Wireless Communication Menu Right-clicking the utility icon opens a menu as follows. Clicking the menu item causes the following utility action. Monitoring LAN Cable: ON Enables the Wireless Connection Disable Utility to monitor the LAN port and disable wireless connection when a LAN cable is connected.
  • Page 67: Wireless Lan

    Wireless LAN <Only for model with wireless LAN> CAUTION Do not use wireless LAN on airplanes, in hospitals, or in other locations where wireless LAN signals may affect devices. Follow the instructions of airline companies and hospitals. If you use the computer in these locations, turn off the wire- less LAN.
  • Page 68: Setting The Wireless Lan Access Point

    Wireless LAN NOTE You can use the following procedure instead of turning on wireless LAN in the Wireless Switch Utility. Click (Start) - [Control Panel] - [Adjust commonly used mobility settings]. Click [Turn wireless on] in [Wireless Network]. • When [Turn wireless off] is displayed, the wireless network is already on. •...
  • Page 69 Wireless LAN Enabling/Disabling the Wireless LAN Standard IEEE802.11a (802.11a) Click on the notification area and click Click [802.11a Enabled] or [802.11a Disabled]. NOTE In some countries, communication using IEEE802.11a (5 GHz wireless LAN) standard is restricted by law. The Wireless Switch Utility icon ( setting of IEEE802.11a.
  • Page 70 Wireless LAN To check the Wireless LAN network status Click on the notification area and place the cursor over the Wireless Switch Utility icon ( A tooltip appears. NOTE The Wireless Switch Utility icons ( IEEE802.11a setting. If the setting is changed in [Device Manager], the display will be changed accordingly. You can check the wireless LAN communication status in Intel procedure.
  • Page 71: Hard Disk Drive

    Hard Disk Drive Inserting/Removing the Hard Disk Drive To change your hard disk drive, contact Panasonic Technical Support. CAUTION Back up all the important data before removing the hard disk drive. If you need to read the hard disk data on another computer for repair or any other purpose, set [Hard Disk Lock] to [Disabled] in the [Security] menu of the Setup Utility ( Carefully remove/insert the hard disk drive since the hard disk drive is extremely sensitive to shock.
  • Page 72: Setup Utility

    Starting the Setup Utility Turn on or restart the computer. Press while [Panasonic] boot screen is displayed soon after the computer starts the startup procedure. When [Enter Password] is displayed, enter your password. When you start the Setup Utility with Supervisor Password You can make the settings of all items of the Setup Utility.
  • Page 73 Setup Utility Information Menu Language Product Information Model No. Serial No. System Information Processor Type Processor Speed Memory Size Available Memory Video RAM • Only for model with Mobile Intel Hard Disk BIOS Information BIOS Embedded Controller Accumulative Operating Time Access Level ®...
  • Page 74 Setup Utility Main Menu System Date • Day of the Week/Month/Day/Year. • You can use Tab to move the cursor. System Time • 24-hr. style. • You can use Tab to move the cursor. Main Configuration Touch Pad Touchscreen Mode •...
  • Page 75 Setup Utility Environment Current Status • Only when [Environment] is set to [Auto]. Advanced Menu CPU Configuration Execute-Disable Bit Capability • [Enabled] indicates that this computer supports hardware-based Data Execution Prevention (DEP). Core Multi-Processing Intel(R) Virtualization Technology Intel(R) Trusted Execution Technology •...
  • Page 76 Setup Utility Modem • Only for model with Modem ExpressCard Slot • Only for model with ExpressCard Slot PC Card Slot SD Slot IEEE1394 Port Smart Card • Only for model with Smart Card USB Port Legacy USB Support Boot Menu Boot Option Priorities Boot Option #1 Boot Option #2...
  • Page 77 Setup Utility Prompt • When [Setup Utility Prompt] is set to [Disabled], the message “Press F2 for Setup / F12 for LAN” is not displayed on [Panasonic] boot screen. However, F2 and F12 will work even if the message is not displayed.
  • Page 78 Setup Utility Embedded Security(TPM) • Only for model that supports TPM • For information on TPM, refer to the Installation Manual of “Trusted Platform Module (TPM)”. Click (Start), input “c:\util\drivers\tpm\readme.pdf” in [Search programs and files], and press Enter. Fingerprint Security •...
  • Page 79 Loupe Utility You can magnify the specific part of the screen. Activating the Loupe Utility Click (Start) - [All Programs] - [Panasonic] - [Loupe Utility]. Click [OK]. appears on the notification area. If Using the Loupe Utility Point the cursor at the part of the screen you want to magnify.
  • Page 80 Loupe Utility Setting the Loupe Utility Click on the notification area and right-click Click [Settings]. [Show/hide shortcuts assignment] When using the external mouse/touch pad Click [Mouse / Touch pad] Click a combination of Alt, Ctrl, and Shift, and add the check mark. (Mul- tiple keys can be combined;...
  • Page 81: Hardware Diagnostics

    If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem. If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.
  • Page 82 Tap or click (right click cannot be used) Click (close) Internal keyboard operations Press Space, and then press (close) cannot be selected) Press Space above the icon Press Ctrl + Alt + Del page 63). while [Panasonic] boot screen is dis-...
  • Page 83 Hardware Diagnostics While [Panasonic] boot screen is displayed, press and hold appears at the bottom of the display. When the PC-Diagnostic Utility starts up, it will automatically begin the diagnostic check for all hardware compo- nents. If the password is requested, enter the password.
  • Page 84: The Computer

    Hardware Diagnostics When all the hardware has been checked, confirm the diagnostic check results. If the display is red and the message “Check Result TEST FAILED” is displayed, you can assume that there is a problem with the computer’s hardware. Confirm which hardware component is displayed as red, and contact Pana- sonic Technical Support.
  • Page 85 [Create a system image] and [System Image Recovery] in [System Recovery Options] allow you create a backup of the entire hard disk data, which can be used to recover from hardware failure. Panasonic Corporation will bear no responsibility for any damage suffered (including loss of data) as a result of the use of this function.
  • Page 86 To perform from the Product Recovery DVD-ROM for Windows 7. Turn off the computer and insert the CD/DVD drive into the multimedia pocket ( Turn on the computer, and press F2 or Del while [Panasonic] boot screen is displayed. • The Setup Utility starts up.
  • Page 87 Hard Disk Backup/Restore Function Press F2 or Del while [Panasonic] boot screen is displayed. • The Setup Utility starts up. • If the password is requested, enter the Supervisor Password. Set the Product Recovery DVD-ROM for Windows 7 into the CD/DVD drive.
  • Page 88: Hard Disk Data Erase Utility

    If you need to erase highly confidential data, we recommend that you contact a company that specializes in this process. Panasonic Corporation will bear no responsibility for losses or damages suffered as a result of the use of this utility.
  • Page 89 Hard Disk Data Erase Utility Set the Product Recovery DVD-ROM for Windows 7 into the CD/DVD drive. Select the [Exit] menu, then select [TEAC DV-W28EC] in [Boot Override]. Press Enter The computer restarts. If [Enter Password] is displayed during the following procedures, input the Supervisor Password or the User Password.
  • Page 90: Technical Information

    Technical Information Network Connections and Communications Software Close the communications software before using the power saving function. If the power saving function (sleep or hibernation) is activated while communications software is used, the network con- nection may be interrupted, or the performance may be adversely affected. In this case, restart the computer. In a network environment, set [Never] for [Put the computer to sleep] and [Hibernate after] ( ®...
  • Page 91 Error Message Follow the instructions below when an error message appears. If the problem persists or if the error message is not shown here, contact Panasonic Technical Support. Error Message Bad System CMOS System CMOS Checksum Error Invalid Year. System date restored to 01/01/2009 Press <F2>...
  • Page 92: Shut Down

    Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem, contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software. • To check the computer’s usage status ( Shut Down Cannot shut down or restart Windows.
  • Page 93 Troubleshooting (Advanced) Sleep or Hibernation The computer does not resume. Sound No sound. Distorted sound. Cannot change the volume by press- ing Fn + F5 or Fn + F6. When logging on (e.g., resuming the computer), audio is distorted. Keyboard Only numbers can be input.
  • Page 94 Troubleshooting (Advanced) Disc Operation The CD/DVD drive does not work nor- mally. Cannot play back TV programs recorded on a commercial DVD recorder. A blue background appears on the screen when playing an MPEG image. The CD/DVD drive vibrates exces- sively or makes noise.
  • Page 95: Connecting Peripherals

    Troubleshooting (Advanced) Wireless Communication (only for model with wireless LAN/wireless WAN) Cannot connect to a network. Access point is not detected. Connecting Peripherals An error occurs while installing the driver. Slide the wireless switch to turn on the wireless devices. Set the device ([Wireless LAN] / [Wireless WAN]) to [Enabled] in the [Advanced] menu of the Setup Utility ( Disable the Wireless Connection Disable Utility (...
  • Page 96 If the mouse does not work even after installing the driver, set [Touch Pad] to [Disabled] in the [Main] menu of the Setup Utility ( The operation is confirmed by Panasonic CF-VFDU03U USB floppy disk drive (optional). Connect the floppy disk drive directly to a USB port of the computer. Do not connect it via a USB hub or USB connector of the port replicator.
  • Page 97 Troubleshooting (Advanced) Connecting Peripherals The RAM module is not recognized. You do not know the address map for IRQ, I/O port address, etc. The device connected to the serial port does not work. Cannot print. LAN transmission speed slows down noticeably.
  • Page 98 Troubleshooting (Advanced) Touch Pad / Touchscreen (only for model with touchscreen) The cursor does not work. Cannot input using the touch pad. Cannot point the correct position using the included stylus. Cannot input using the touchscreen Cannot use scroll function of touch pad on Internet Explorer.
  • Page 99 Clean the fingerprint sensor. For further information, refer to “Handling & Maintenance” ( page 55). The fingerprint sensor may be malfunctioning when it continues to perform poorly after the steps described above have been performed. Contact Panasonic Technical Support. page 48) and...
  • Page 100 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) Sensor does not work. Exported passport can help you if you need to replace the sensor. • Log on to Windows as an Administrator. You can always access the computer by using your Windows log on password.
  • Page 101 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) User cannot use enrolled finger. (e.g. injury) TPM failure. It is strongly recommended to enroll at least two fingers to avoid this problem. If you enrolled multiple fingers, simply use other finger. If you only enrolled one finger that can be used, we recommend to use the [Manage Fingerprints] wiz- ard and enroll additional fingerprints.
  • Page 102 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) Replacing sensor. Protector Suite reinstallation. Lost [File Safe] backup password. Accessing [File Safe] after Protector Suite uninstallation. Accessing [File Safe] after computer crash. Removing data from the reader. If you need to replace a non-functioning fingerprint reader, follow this procedure. Enrollment to the hard disk: If enrollment to hard disk is used, “Protector Suite”...
  • Page 103 Troubleshooting (Advanced) Fingerprint Reader (only for model with Fingerprint Reader) “Lift Finger” is displayed during opera- tion. Fast User Switching Function Some applications do not work prop- erly. Others No response. A motion image file cannot be played ® using Windows Media Player and the message [Codec required] appears.
  • Page 104 If you use a guest account to log in, some of Information will be displayed as [Not Found]. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [PC Information Viewer]. Select the item to display the detailed information.
  • Page 105 The screen image is saved in [Documents] folder. Alternatively you can save a copy of the screen in the following procedure. Click (Start) - [All Programs] - [Panasonic] - [PC Information Viewer] - [Screen Copy]. NOTE The image is a bitmap file in 256 colors.
  • Page 106 © Panasonic Corporation 2009 Disclaimer Computer specifications and manuals are subject to change without notice. Panasonic Corporation assumes no liability for damage incurred directly or indirectly from errors, omissions or discrepancies between the computer and the manuals. Trademarks • Microsoft, Windows, and the Windows logo are registered trademarks or trademarks of Microsoft Corporation of the United States and/or other countries.

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