Export A Supportassist Collection - Axis Camera Station S12 Series User Manual

AXIS Camera Station S1296 Rack Recording Server
Troubleshooting
2. Insert a USB drive into your computer.
- Use a USB drive with a minimum of 16 GB to 32 GB.
- The USB drive will be formatted, and all existing data will be erased.
3. Run the AXIS ISO to USB Tool and follow the onscreen instructions.
Writing data to the USB drive takes approximately 10 to 15 min. Don't remove the USB drive until the process is complete.
4. After the ISO to USB tool is complete, take the USB drive and plug it into your device.
5. Start your device.
6. When you see the AXIS splash screen, press F11.
7. Click One-shot UEFI Boot Menu.
8. Navigate to your USB drive and press ENTER. The system boots into the AXIS Recovery Kit.
9. Click Reinstall Operating System.
The recovery takes roughly 10 to 15 min to complete. You find detailed instructions in the download for the recovery kit.

Export a SupportAssist collection

You can export the SupportAssist collection to a USB drive or a network share (CIFS/NFS). The collection includes the following data:
• Hardware
• RAID controller logs
To export the SupportAssist collection:
1. During Power-on-self-test (POST), press F10 to start Lifecycle Controller.
2. Go to Hardware Diagnostics > Export SupportAssist collection.
3. Read the terms and conditions and click Next.
You must accept the terms and conditions to allow technical support to use the SupportAssist collection data.
4. Select the data options which you want to include in the SupportAssist collection and click Next.
5. Enter the required export settings information and click Next.
- To export to a USB drive: select the USB drive option and then select the name of the USB Drive and enter the
file path details to where the collection is to export.
- To export to NFS: select the NFS option and enter the required information.
- To export to CIFS: select the CIFS option and enter the required information.
Click Test Network Connection to verify if the Lifecycle Controller can connect to the IP address that is provided.
By default, it pings the Gateway IP, DNS Server IP, host IP and Proxy IP.
6. Verify your selection and click Finish.
Lifecycle Controller retrieves the selected collection data and exports to the specified location. This can take a few minutes.
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