QNAP TS-64eU Series User Manual
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QNAP TS-64eU Series User Manual

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Document Version: 1
28/03/2022
TS-x64eU
TS-464eU
TS-864eU
TS-864eU-RP
User Guide

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  • Page 1 TS-x64eU TS-464eU TS-864eU TS-864eU-RP User Guide Document Version: 1 28/03/2022...

  • Page 2: Table Of Contents

    TS-x64eU User Guide Contents 1. Preface About This Guide................................3 Audience..................................3 Document Conventions.............................3 2. Product Overview About the TS-x64eU..............................4 Hardware Specifications............................4 Package Contents..............................6 Components................................7 Front Panel................................7 Rear Panel................................8 System Board...............................10 Drive Numbering..............................11 Safety Information..............................12 Installation Requirements............................13 Setting Up the NAS..............................
  • Page 3 Support and Other Resources..........................57 7. Glossary Cloud Key.................................. 58 myQNAPcloud................................58 myQNAPcloud Link..............................58 Qfinder Pro................................58 QNAP ID..................................58 QTS.....................................58 8. Notices Limited Warranty..............................59 Disclaimer................................. 59 GNU Public License..............................59 CE Notice...................................67 UKCA Notice................................67 FCC Notice.................................67 VCCI Notice................................68 BSMI Notice................................

  • Page 4: Preface

    TS-x64eU User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 6 TS-864eU-RP-4G Memory slots 2 x SODIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.

  • Page 7: Package Contents

    • Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to https://shop.qnap.com. • Information on rail kit installation can be found in the installation guide included in the rail kit package. For details, go to https://www.qnap.com/go/product/rail-kit.

  • Page 8: Components

    TS-x64eU User Guide Item Quantity Power cord • TS-464eU-4G: 1 • TS-864eU-4G: 1 • TS-864eU-RP-4G: 2 Ethernet cable 1 x Cat5e (RJ45) Screws for 3.5-inch drives • TS-464eU-4G: 16 • TS-864eU-4G: 32 • TS-864eU-RP-4G: 32 Screws for 2.5-inch drives • TS-464eU-4G: 12 •...

  • Page 9: Rear Panel

    TS-x64eU User Guide TS-864eU-4G, TS-864eU-RP-4G Component Component Power button Expansion unit LED Status LED Drive LEDs LAN LED Rear Panel TS-464eU-4G Component Component Reset button Kensington security slot USB 2.0 Type-A ports Power input Product Overview...
  • Page 10 TS-x64eU User Guide Component Component USB 3.2 Gen 2 Type-A ports 2.5 Gigabit Ethernet activity LED 2.5 Gigabit Ethernet ports (RJ45) 2.5 Gigabit Ethernet speed LED HDMI port TS-864eU-4G Component Component PCIe low-profile cover 2.5 Gigabit Ethernet activity LED 2.5 Gigabit Ethernet ports (RJ45) 2.5 Gigabit Ethernet speed LED Power input HDMI port...

  • Page 11: System Board

    TS-x64eU User Guide TS-864eU-RP-4G Component Component PCIe low-profile cover USB 2.0 Type-A ports 2.5 Gigabit Ethernet ports (RJ45) 2.5 Gigabit Ethernet activity LED Power supply unit 1 2.5 Gigabit Ethernet speed LED Power supply unit 2 HDMI port USB 3.2 Gen 2 Type-A ports Reset button System Board TS-464eU-4G...

  • Page 12: Drive Numbering

    TS-x64eU User Guide Component Component Memory slot 2 M.2 SSD slot 2 Memory slot 1 M.2 SSD slot 1 TS-864eU-4G, TS-864eU-RP-4G Component Component PCIe slot 1 (PCIe 3.0 x2) Memory slot 2 Memory slot 1 Drive Numbering TS-464eU-4G Product Overview...

  • Page 13: Safety Information

    TS-x64eU User Guide TS-864eU-4G, TS-864eU-RP-4G Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 14: Installation Requirements

    • Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS...
  • Page 15 TS-x64eU User Guide • Installing M.2 Solid-State Drives 3. Connect the power cord and all applicable cables. 4. Power on the NAS. 5. Install QTS. For details, see Installation. 6. Log on to QTS. Product Overview...

  • Page 16: Installation And Configuration

    TS-x64eU User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, expansion units, and handles. Drive Installation The TS-x64eU series is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid-state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 17 TS-x64eU User Guide 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws. 4. Load the tray into the bay. a.
  • Page 18 TS-x64eU User Guide b. Push the handle. 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 19 TS-x64eU User Guide 3. Install a drive on the tray. a. Place the tray on the drive so that the holes on the tray are aligned with those on the drive. b. Attach the screws. 4. Load the tray into the bay. a.
  • Page 20 Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. Installation and Configuration...
  • Page 21 TS-x64eU User Guide • The ordering P/N for QNAP heatsinks is: HS-M2SSD-01. 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the case cover. a. Loosen the screws.
  • Page 22 TS-x64eU User Guide c. Carefully press down the M.2 SSD until the pushpin locks the drive into place. 7. Attach the case cover. a. Place the cover on the device. Installation and Configuration...

  • Page 23: Replacing Memory Modules

    The TS-x64eU series has two memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 24 TS-x64eU User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the case cover. a.
  • Page 25 TS-x64eU User Guide a. Push the retention clips outward simultaneously to release the module. b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board.
  • Page 26 TS-x64eU User Guide • Do not bend the module. 6. Install a new module. a. Align the notch with the ridge in the slot. b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d.

  • Page 27: Installing Expansion Cards

    Check the value for Total memory. Installing Expansion Cards The TS-x64eU series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS-x64eU.
  • Page 28 Note Check the expansion card power supply requirements and compatibility list before installation. For more information, see www.qnap.com/compatibility. 1. Power off the device. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments.
  • Page 29 TS-x64eU User Guide 5. Remove the expansion card module. a. Remove the screws that secure the module to the chassis. b. Remove the module from the chassis. 6. Remove the PCIe cover. a. Remove the screw that secures the cover. b.
  • Page 30 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. Installation and Configuration...
  • Page 31 TS-x64eU User Guide d. Verify that the bracket does not move. 8. Insert the card into the riser card slot. 9. Attach the screw. 10. Attach the expansion card module. a. Insert the module into the chassis. b. Attach the screws that secure the module to the chassis. Installation and Configuration...
  • Page 32 TS-x64eU User Guide 11. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. Installation and Configuration...

  • Page 33: Hot-Swapping Redundant Power Supply Units

    TS-x64eU User Guide 12. Connect all cables and external attachments. 13. Power on the device. Hot-Swapping Redundant Power Supply Units Warning The NAS may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords before installing or replacing system components.
  • Page 34 TS-x64eU User Guide 4. Insert the new PSU. 5. Connect the power cord to the PSU and the electrical outlet. 6. Power on the NAS. 7. Enable alerts for PSU failures. a. Log on to QTS as administrator. b. Go to Control Panel > System > Hardware > General . c.

  • Page 35: Expansion Unit Installation

    The TS-464eU-4G is compatible with USB expansion units, while TS-864eU-4G and TS-864eU-RP-4G are compatible with both SATA expansion units and USB expansion units. For details, please see table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/.
  • Page 36 TS-x64eU User Guide Expansion Unit Model Description Required Accessories TL-R1200S-RP • Uses a SATA 6 Gbps (SFF-8088) • 3 x SFF-8088 to SFF-8644 interface connector cables • Supports SATA HDD/SSD • QXP-1600eS-A1164 host bus adapter • RAIL-B02 Connecting USB Expansion Units The TS-x64eU supports connecting a maximum of two USB expansion units.

  • Page 37: Installing Handles

    2. Install a host bus adapter on the PCIe slot. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
  • Page 38 TS-x64eU User Guide 3. Install the angle bracket on the NAS. a. Align the holes on the angle bracket with the holes on the chassis. Note Ensure that the handle faces the same direction as the front panel. b. Attach the screws. 4.

  • Page 39: Rail Kits

    Rail kits are not included with the NAS and must be purchased separately. For details, contact an authorized reseller or go to http://shop.qnap.com. You can find installation information in the rail kit package. QTS Installation The TS-x64eU uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements...
  • Page 40 TS-x64eU User Guide Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Click Next. The QNAP Warranty Service page opens in the default web browser. 5. Click Check warranty. The QNAP Warranty Service window opens in a new web page. Important...
  • Page 41 The Set the date and time screen appears. 11. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 42: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to your respective region's site to download QTS: • China: https://install.qnap.com.cn...
  • Page 43 NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link. 7. Click Next. The QNAP Warranty Service page opens in the default web browser. 8. Click Check warranty. The QNAP Warranty Service window opens in a new web page.
  • Page 44 The Set the date and time screen appears. 13. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 45 TS-x64eU User Guide The Thunderbolt Connection page appears. Note This page only appears if your device supports Thunderbolt. You will need to connect your device to a computer using a Thunderbolt cable. 17. Click Next. The Summary screen appears. 18. Review the settings. 19.

  • Page 46: Basic Operations

    TS-x64eU User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 47: Reset Button

    TS-x64eU User Guide Reset Button Operation User Action Result Basic system reset Press and hold the The following settings are reset to default: button for 3 seconds. • System administrator password: The default password is the first MAC address in uppercase letters without special characters.
  • Page 48 TS-x64eU User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 seconds • The device is being initialized. • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 49: Audio Alert

    • Data is being accessed. Green The drive is ready. No drive was detected. Expansion Blue A QNAP USB or SATA external storage device is connected. No expansion unit has been detected. Audio Alert Duration Frequency Description Short beep (0.5 seconds) •...
  • Page 50 TS-x64eU User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • The system fan is not functioning. • The fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the front USB port.

  • Page 51: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 52: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 53: Migrating Nas Data Using Hbs 3

    TS-x64eU User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4.

  • Page 54: Creating A One-Way Sync Job

    TS-x64eU User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 55: Importing Local Users Or Group Settings To The Destination Nas

    TS-x64eU User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b.
  • Page 56 TS-x64eU User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS. a.

  • Page 57: Troubleshooting

    TS-x64eU User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 58: Recovering Unintentionally Removed Healthy Drives

    ≥ 6 RAID 50 One disk per subgroup fails. ≥ 8 RAID 60 Two disks per subgroup fail. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 59: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 60: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 61 TS-x64eU User Guide the Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
  • Page 62 TS-x64eU User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 63 TS-x64eU User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 64 TS-x64eU User Guide at no further charge. You need not require recipients to copy the Corresponding Source along with the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 65 TS-x64eU User Guide Notwithstanding any other provision of this License, for material you add to a covered work, you may (if authorized by the copyright holders of that material) supplement the terms of this License with terms: a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License;...
  • Page 66 TS-x64eU User Guide 11. Automatic Licensing of Downstream Recipients. Each time you convey a covered work, the recipient automatically receives a license from the original licensors, to run, modify and propagate that work, subject to this License. You are not responsible for enforcing compliance by third parties with this License.
  • Page 67 TS-x64eU User Guide Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law. 13. No Surrender of Others' Freedom. If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License.

  • Page 68: Ce Notice

    TS-x64eU User Guide If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.

  • Page 69: Vcci Notice

    TS-x64eU User Guide Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment. VCCI Notice この装置は、クラス A 情報技術装置です。この装置を家庭環境で使用すると電波 妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがありま す。 VCCI–A BSMI Notice 警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干擾，在...
  • Page 70 TS-x64eU User Guide 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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