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O. Frequently Asked Questions
Can I close the glass doors on my fireplace when using my gas logs?
No. The Hearth Kits are designed for use in fireplaces with all fireplace doors fully opened. Operating your log set with
the doors closed will cause overheating, premature failure of valve systems, and will void the warranty of your log
set.
What sort of maintenance do gas logs require?
Vented gas logs do not require regular maintenance. However, it is a good idea to have valves, pilots and gas connections
on your set periodically inspected by a hearth professional. Although it is not required maintenance, annually
refurbishing the ember material and periodic cleaning of the logs will help maintain your set's beauty and realism.
Can I burn real wood along with my gas logs?
No. The intense heat of a wood fire will damage your logs, burners, grates and valves, and will void your warranty.
Will gas logs help my chimney that drafts poorly?
No. Improper or poor draft will not be helped by gas logs. Please have your chimney inspected by a hearth professional
or chimney sweep in order to determine how to correct the problem.
Can I close my fireplace damper to get more heat from my vented gas log set?
No. Vented gas logs are designed to be operated with the damper in the fully opened position. This gas log set produces
carbon monoxide gas. The damper must be removed or clamped fully open using the "C" clamp provided with the
set.
My gas logs make a whistling noise when I burn them. What causes this?
This behavior is normally caused by using a corrugated flex connector to hook up the gas log set. We recommend the
f i r e - p a r t s . c o m
installer use the supplied aluminum connector rather than the corrugated flexible type.
Can I move or change the position of the logs on my gas log set?
CSA certified log sets should not be altered - log placement must be exactly as indicated in the set's installation
instructions. Log placement on non-certified, vented log sets may be altered, but minimal handling is recommended,
to prevent log breakage.
Can I install my gas log set myself?
No. We recommend installation be performed by an NFI certified hearth professional, HVAC professional, gas fitter, or
plumber experienced in gas log installation. Most localities require installation of any gas appliance to be performed
by a professional. Please check with your local inspection agency/department.
What are the gas logs made of?
The gas logs are made of a mixture of pre-fired, expanded clay and a special high-temperature cement, with a wire mesh
reinforcement. This combination creates a strong, ceramic material capable of withstanding extreme temperatures,
yet also allows molding of the intricate detail found in these gas log sets.
I have a vented log set, and the logs have black soot on them. Is this normal?
Soot build-up on vented gas logs is a normal part of the combustion process. Natural gas log sets generally produce
less soot than liquid propane log sets. We recommend any soot build up be removed periodically using a product
designed for gas log soot removal.
Can I add a remote control to my log set after it has been installed?
No.
Is the gas log set approved by a testing agency?
Yes. The GO series has been design certified by PFS under the ANSI Z21.84-2017 Decorative Appliances for Installation
in Solid Fuel Burning Fireplaces. The installation and the provisions for combustion and ventilation air must conform
to the National Fuel Gas Code, ANSI Z223.1/NFPA 54. Check with your local inspections department for further
information.
What is the warranty coverage of the GO log set?
The logs carry a lifetime warranty to the original owner in the original installation. All metal parts (burners, brackets,
grates, etc.) carry a 5-year warranty and all valves, pilot assemblies, and other mechanical parts are warranted for
1 year. The complete warranty is printed in the back of the owner's manual.
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Hearth & Home Technologies • Outdoor Grand Oak Match Light Hearth Kit • 4004-324 Rev C• 4/2019
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