Frequently Asked Questions And Troubleshooting; Frequently Asked Questions - Hearth & Home B36S-AU Owner's Manual

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Frequently Asked Questions and Troubleshooting

A. Frequently Asked Questions
ISSUE
Condensation on the glass
Blue flames
Odor from fireplace
Film on the glass
Metallic noise
Is it normal to see the pilot flame burn
continually?
Contact your dealer for additional information regarding operation and troubleshooting. Visit www.hearthnhome.com to
locate a dealer.
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This is a result of gas combustion and temperature variations. As the fireplace warms, this
condensation will disappear.
This is a result of normal operation and the flames will begin to yellow as the fireplace is al-
lowed to burn for 20 to 40 minutes.
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from finishing materials and adhesives used around the fireplace.
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the fireplace.
In an Intellifire ignition system it is normal to see the pilot flame, but it should turn off when ON/
OFF is turned off.
Hearth & Home Technologies • B36S-AU Owner's Manual • 2563-981 • 10/19
SOLUTIONS