Monogram ZTD90DSSNSS Owner's Manual page 23

TROUBLESHOOTING TIPS
Problem
Excessive smoking during
clean cycle
Excessive smoking during
broiling
Oven door will not open after
a clean cycle
Oven not clean after a clean
cycle
"F— and a number or letter"
are displayed on LCD screen
LCD is not functioning
properly
Power outage, clock resets
"Burning" or "oily" odor
emitting from the vent
Strong odor
Fan noise
My oven door glass appears
to be "tinted" or have a
"rainbow" color. Is this
defective?
Sometimes the oven takes
longer to preheat to the
same temperature
Oven will not work remotely
49-2000385 Rev. 3
Possible Cause
Excessive soil or grease.
Food too close to burner element.
Oven too hot.
Oven controls improperly set.
Oven was heavily soiled.
You have a function error code.
If the function code repeats.
A fuse in your home may be blown or the circuit
breaker tripped.
Oven controls improperly set.
LCD screen is locked.
LCD is faulty.
Power outage or surge
This is normal in a new oven and will disappear in
time.
An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
A cooling fan may automatically turn on.
No. The inner oven glass is coated with a heat
barrier to reflect the heat back into the oven to
prevent heat loss and keep the outer door cool
while baking.
Cookware or food in oven
Number of racks in oven
Different cooking modes
Router issues, no wireless signal, etc.
Oven is not connected.
What To Do
Press Cancel on the pad to the right of the screen
to stop the cycle. Open the windows to rid the room
of smoke. Wait until the door unlocks. Wipe up the
excess soil and reset the clean cycle.
Lower the rack position of the food.
Allow the oven to cool below locking temperature.
See the Cleaning the Oven section.
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
Press Dismiss on the LCD screen. Allow the
oven to cool for one hour. Put the oven back into
operation.
Disconnect all power to the oven for at least 30
seconds and then reconnect power. If the function
error code repeats, call for service.
Replace the fuse or reset the circuit breaker.
See the Cooking Modes or Settings section to
ensure proper use. Ensure unit is updated to the
most recent software update.
Unlock the screen by pressing the Unlock icon. If
this does not correct the issue, cycle power at the
circuit breaker and ensure unit is updated to the
most recent software update.
Cycle power at the circuit breaker and ensure unit is
updated to the most recent software update. If issue
persists, call service to assess the issue.
Reset the clock. If the oven was in use, you must
reset it by pressing Cancel, setting the clock and
resetting any cooking function.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven
section.
This is temporary and will go away after several
uses or a self-clean cycle.
This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after
the oven is turned off.
This is normal. Under certain light or angles, you
may see this tint or rainbow color.
The cookware or food in the oven will cause the
oven to take longer to preheat. Remove items to
reduce preheat time.
Adding more racks to the oven will cause the oven
to take longer to preheat. Remove some racks.
The different cooking modes use different preheat
methods to heat the oven for the specific cooking
mode. Some modes will take longer than others (i.e.
convection bake multi).
For assistance with oven wireless network
connectivity, please call 1-800-220-6899.
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