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Help Guide
Checking the status of the network connection
1
Press the
[Network & Internet] — [Network status] — [Check Connection].
Check your network connections and/or server's instruction manual for connection information,
or contact the person who set up the network (network administrator).
Hint
The solution varies depending on the network status check. For solutions based on each issue,
see "Frequently Asked Questions" on the Sony Support Site.
Note
If the LAN cable is connected to an active server and the TV has acquired an IP address, check
your server's connections and configurations.
Press the
Internet] — [Network status].
Related topics
Using Wi-Fi to connect the TV to the Internet/Network
Connecting to a network using a LAN cable
[124] Network (Internet/home)/apps | Network (Internet/home)/apps
You can connect to the Internet, but not to certain
apps and services.
The date and time settings of this TV may be incorrect. Depending on certain apps and services,
you may not be able to connect to those apps and services if the time is incorrect.
If the time is incorrect, press the
[Settings] — enable [Automatic date & time] in [System] — [Date & Time].
Check that the LAN cable and AC power cord (mains lead) of the router/modem has been properly
connected.
*
Your router/modem must first be setup to connect to the Internet. Contact your Internet service
provider for router/modem settings.
print.html[3/4/2022 1:58:33 PM]
(Quick Settings) button on the remote control, then select [Settings] —
(Quick Settings) button on the remote control, then select [Settings] — [Network &
(Quick Settings) button on the remote control, then select
*
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