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Help Guide
[121] Sound | Sound
The TV's built-in MIC picks up sound from the
surroundings (only TVs with a built-in MIC).
Change the sensitivity of the TV's built-in MIC to [Medium] or [Low].
Press the
[Settings] — [System] — [Built-in MIC sensitivity]
[122] Troubleshooting
Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
You can connect to the Internet, but not to certain apps and services.
[123] Network (Internet/home)/apps | Network (Internet/home)/apps
The TV cannot connect to the Internet/Network.
If the wireless network does not connect or disconnects, try the following.
Press the
enabled.
[Settings] — [Network & Internet] — [Wi-Fi]
Check the installation location of the TV and wireless router. Signal condition may be affected by
the following:
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router and TV.
Turn the wireless router off and then on again.
If the network name (SSID) of the wireless router to which you want to connect is not displayed,
select [Add new network] to enter a network name (SSID).
If the problem is not resolved even after the procedures above or if you cannot connect even with a
wired network, check the status of the network connection.
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(Quick Settings) button on the remote control, and select the following in order.
(Quick Settings) button on the remote control and check that the following setting is
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