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Symptom
Cause
Paper often
Paper dust attaches to the
Clean the paper feed rollers.
jams.
paper feed rollers.
Paper is not
The [Paper Feeding
Check the paper tray, and then select the
fed.
Source] setting on the
correct tray in [Paper Feeding Source] on the
printer driver is specified
printer driver.
incorrectly.
The manual feeding is
Disable the [Use MP tray as manual feed]
specified on the printer
setting on the printer driver.
driver.
Paper is not fed
Tray 2/3/4/5 is not set with
Set Tray 2/3/4/5 with the printer driver.
from Tray 2/3/4/
the printer driver.
5 (optional).
Even after the
-
Open and close the front cover.
jammed paper
was removed,
the machine
does not work.
Paper is curled.
The paper is damp or has
Use paper stored under proper temperature
Paper is
a static charge.
and humidity conditions.
creased.
The paper is light.
Press the scroll button
[Menus] > [Tray Configuration] > [(tray
name) Config] > [Media Weight], and then
specify a lighter weight.
The paper
The settings of media
Press the scroll button
twists around
weight and type are
[Menus] > [Tray Configuration] > [(tray
the rollers in the
incorrect.
name) Config] > [Media Weight], and then
fuser unit.
specify the appropriate values.
Alternatively, specify heavier weight in
[Media Weight].
The paper is light.
Use heavier paper.
There are nearly solid fill
Insert a margin into the leading edge of the
on the leading edge of the
paper.
paper.
For duplex printing, insert a margin into the
bottom edge of the paper as well.
Solution
Reference
Cleaning the
Paper Feed
Rollers (Tray 1/
Tray 2/Tray 3/
Tray 4/Tray 5)
Cleaning the
Paper Feed
Rollers (MP Tray)
-
Printing Manually
One by One
(Advanced
Manual)
When Adding
Options
-
Loading Paper
Supported Paper
or
, select
Loading Paper
Supported Paper
or
, select
Loading Paper
Supported Paper
-
-
Symptom
Cause
The paper
Paper is too light or thin.
twists around
the rollers in the
belt unit.
A corner of
Paper is curled.
paper is folded
(edge folded).
The paper is
The paper is damp.
twinkled when
printing on
envelopes.
The machine is printing
when the temperature and
humidity conditions are
high.
If you cannot solve a
problem with the above
solutions
Images printed
The print position on the
on paper fed
tray is not aligned.
from the
additional tray
are out of the
correct position.
- 112 -
Solution
Use heavier paper.
-
Or load the paper in the different direction. (If
the paper is set in landscape orientation, set
the paper in the portrait orientation.)
Use paper stored under proper temperature
and humidity conditions.
Use paper stored under proper temperature
and humidity conditions.
Select a mode (Mode 1, Mode 2 or OFF)
from the options for [High Humid Mode] of
[Print Adjust] in [Menus].
Load the envelope with the flap (for gluing)
on the printer side, and then set the reverse
page orientation (180°) on the printing
preferences.
Press the scroll button
to select [Menus]
> [Print Adjust] > [Print Position Adjust] and
change the value in [X Adjust] (horizontal)
and [Y Adjust] (vertical) for the tray you want
to adjust.
6. Troubleshooting
Reference
Loading Paper
Supported Paper
Loading Paper
Supported Paper
Administrator
Setup Menu
(Advanced
Manual)
About Screens
and Functions of
Each Printer
Driver (Advanced
Manual)
Adjusting the
Print Position in
the Additional
Tray (Advanced
Manual)
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