Warranty Service And Support - IBM ATA 133 User Manual

Warranty Service and Support

With the original purchase of an IBM xSeries or IntelliStation system, you have access to
extensive service and support. During the IBM Machine warranty period, you may call
IBM or your reseller for problem-determination assistance under the terms of the IBM
Statement of Limited Warranty.
The following services are available during the warranty period:
•
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is necessary to
fix the problem.
•
IBM hardware repair - If the problem is determined to be caused by IBM hardware
under warranty, trained service personnel are available to provide the applicable level
of service, either on-site or at an IBM service center as determined by IBM.
•
Engineering Change management - Occasionally, there might be changes that are
required after a product has been shipped from IBM. In those instances, IBM will
make Engineering Changes (ECs) available that apply to your hardware.
•
Customer replaceable units (CRUs) - Some parts of IBM xSeries and IntelliStation
systems are designated as customer replaceable units. IBM ships CRUs to you for
replacement by you. CRUs include keyboards, monitors, memory, diskette drives,
hard disk drives, and mice (this list is not inclusive of all CRUs).
The following items are not covered under warranty service:
•
Replacement or use of non-IBM parts. All IBM parts contain a 7-character
identification in the format IBM FRU XXXXXXX.
•
Identification of software problem sources.
•
Installation of customer replaceable units (CRUs).
•
Installation and configuration of BIOS code, firmware, or device drivers that are
designated as customer installable.
See the IBM Statement of Limited Warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
•
The machine type and model of your IBM hardware product (if available)
•
Serial numbers of your IBM hardware products
•
A description of the problem
•
The exact wording of any error messages
•
Hardware and software configuration information
44 IBM ATA 133 RAID Controller User's Guide