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Custom Audio Electronics MP RANGER User Manual

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USER MANUAL
MP RANGER

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Summary of Contents for Custom Audio Electronics MP RANGER

  • Page 1 USER MANUAL MP RANGER...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 4 ISED FCC STATEMENT RSS-Gen statement: ( F E D E R A L C O M M U N I C A T I O N S COMMISSIONS). This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: This note is valid only for device bringing FCC (1) this device may not cause interference, and trademark.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 0577200M000068 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. 9 2 DESCRIPTION .
  • Page 8 6 WIRELESS COMMUNICATION ......... . . 45 6.1 Bluetooth pairing with Windows devices .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 12: Device Components: External Views

    2.2 Device components: external views 1. Paper compartment cover 7. Opening key of paper compartment 2. Paper output with serrated blade 8. Contacts for charging station 3. ON/OFF key 9. Battery compartment 4. Status LED 10. Belt clip attachment 5. Battery LED 11.

  • Page 13: Device Components: Internal View

    2.3 Device components: internal view 1. Paper presence and alignment sensor 2. Cover open sensor...

  • Page 14: Product Label

    2.4 Product label The main data used to identify the machine are shown on the label attached to the bottom of the device. In particular, it shows the electrical data for the connection to a power source. It also shows the product code, the serial number and the hardware revision (R).

  • Page 15: Key Functions: Power Up

    2.5 Key functions: power up POWER UP Hold down printing SETUP report Fast push Fast push Enter the Skip the SETUP PROCEDURE SETUP PROCEDURE Fast push Fast push next modify parameter selected parameter...
  • Page 16 POWER UP Hold down Enter in TEST procedure Fast push Fast push - Logo Test perform TEST type - Embedded Font Test - Scalable Font Test TEST selection - Chinese Font Test - Korean Font Test Fast push Fast push skip the TEST type TEST procedure...

  • Page 17: Key Functions: Standby

    2.6 Key functions: standby STANDBY Hold down Fast push Advance the paper Advance the paper (advances continuously) (preset length)

  • Page 18: Status Messages

    2.7 Status messages The two status LED indicate hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. Status LED lashes STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) GREEN...
  • Page 19 Battery LED lashes during normal operation CHARGING LED DESCRIPTION DEVICE OFF GREEN 100% CHARGE YELLOW 66% CHARGE 33% CHARGE NOT ORIGINAL BATTERY Battery LED lashes during device charging CHARGING LED DESCRIPTION CHARGING COMPLETE CHARGING IN PROGRESS GREEN (LESS THAN 50% CHARGE) CHARGING IN PROGRESS (OVER THAN 50% CHARGE) CHARGER / BATTERY ERROR...

  • Page 21: Installation

    3 INSTALLATION 3.1 Belt clip assembly To assembly the supplied belt clip, proceed as follows. Turn of the device (see Turn off the device (see paragraph 4.3). paragraph 4.3). Insert the belt clip into the attachment on the bottom of the device and press down to snap it into the latched position.

  • Page 22: Connections

    3.2 Connections The following igure shows the possible connections for the device. USB cable, from USB type C to USB type A (not supplied)

  • Page 23: Pinout

    3.3 Pinout USB INTERFACE USB connector type C female A1 GND A2 n.c. A3 n.c. A4 VBUS A5 CC1 A6 D1+ A7 D1- A8 n.c. A9 VBUS A10 n.c. A11 n.c. A12 GND B1 GND B2 n.c. B3 n.c. B4 VBUS B5 CC2 B6 D2+ B7 D2-...

  • Page 24: Driver And Sdk

    3.4 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows 7 (32/64 bit) From the START menu, press Run Driver for Windows 8 (32/64 bit) and type-in the path where the SW Windows was saved on your PC, then click OK.

  • Page 25: Operation

    4 OPERATION 4.1 Opening cover To open the device cover proceed as follows. Press the paper compartment cover opening key. Open the paper compartment cover.

  • Page 26: Opening Connectors Compartment

    4.2 Opening connectors compartment To access to the connectors compartment of the device proceed as follows. Access the connectors compartment by opening the rubber plug. If the connectors are not used, protect the connectors compartment by closing the rubber plug with a light pressure.

  • Page 27: Switch The Device On/Off

    4.3 Switch the device ON/OFF To switch the device ON/OFF proceed as follows. x 5s Accendere il dispositivo Spegnere il dispositivo mantenendo premuto facendo una breve pressione sul tasto ON/OFF. per circa 5 secondi il tasto ON/OFF. I LED di stato si accendono di colore verde I LED di stato si accendono di colore rosso e e il dispositivo è...

  • Page 28: Recharge With Charger Cradle

    4.4 Recharge with charger cradle If you are using the optional shoulder bag (see chapter 10), remove the device from the shoulder bag before inserting the device in the charger cradle housing. To recharge the device with the optional charger cradle (see chapter 10), proceed as follows.

  • Page 29: Adjusting Paper Width

    4.5 Adjusting paper width In standard coniguration, the device manages paper rolls with a width of 80 mm. To use paper rolls with a width of 76.2 mm, proceed as follows. Open the device cover Aprire il coperchio del dispositivo (see paragraph 4.1).

  • Page 30: Loading The Paper Roll

    4.6 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Adjust paper width (see paragraph 4.5). Regolare la larghezza carta (vedere paragrafo 4.5). Open the device cover (see paragraph 4.1).

  • Page 31: Low Power Mode

    4.7 Low power mode The low power mode allows the device to save energy and increase the battery life when operating in Bluetooth or Wi-Fi. The low power mode is automatically enabled after printing a receipt. To terminate the low power mode and return to operative mode press the FEED key or the ON / OFF key. PRINTING Printing command...

  • Page 33: Configuration

    5 CONFIGURATION 5.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. TASTO TASTO ON/OFF FEED Mantenendo premuto il tasto FEED, accendere il dispositivo premendo il tasto ON/OFF. PRINTER SETUP Il dispositivo stampa la lista dei parametri di configurazione.

  • Page 34: Printer Settings

    The following igure show the setup reports of the device. The shown values for parameters are sample values; for the list and the description of device parameters see the following paragraphs. <device name> DEVICE NAME AND SCODE: <code> rel <number> FIRMWARE MODULES FCODE: <code>...

  • Page 35: Coniguration By Software

    5.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 3.2),...
  • Page 36 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. LOAD SAVE PORT EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 37: Printhead Status

    5.3 Printhead status The device performs the printhead operating status when printing the setup report. The total number of dots is reported Are indicated the total dots number of the printhead and their status (see igure below). SCODE. <code> rel 1.00 FCODE.

  • Page 38: Device Status

    5.4 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTING HEAD TYPE print head model INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty...

  • Page 39: Communication Parameters

    5.5 Communication parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. BUSY CONDITION Activation mode for the Busy signal: OfLine/ RxFull = Busy signal is activated when the device is both in OfLine status and...

  • Page 40: Security Type

    SECURITY TYPE Security Protocol: = protocol disabled None = WPA protocol enabled WPA2 = WAP2 protocol enabled This parameter is not modiiable by setup. IP address of Wi-Fi; this parameter is assigned by the network administrator. SSID This parameter is not modiiable by setup. PASSWORD Printer network password.

  • Page 41: Operating Parameters

    5.6 Operating parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS...

  • Page 42: Print Density

    PAPEREND BUFFER CLEAR Cleaning mode of the data in receive bufer, if the printing is stopped due to lack of paper: = the data remain in the receive bufer. When the paper runs out, the device Disabled keeps the remaining data in the receive bufer and prints the remaining portion of the ticket after that the new paper is loaded.

  • Page 43: Alignment Parameters

    5.7 Alignment parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned of and they are stored in non-volatile memory. BLACK MARK POSITION Alignment management (see chapter...

  • Page 44: Hexadecimal Dump

    5.8 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 45: Wireless Communication

    6 WIRELESS COMMUNICATION The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part soft- ware) or from a mobile device. To perform the wireless printing with a printer equipped with Bluetooth connectivity is needed to pair with device. NOTES: The windows used in this paragraph may be diferent from the screens that appear on the device used for printing and may vary depending on the version of the operating system.
  • Page 46 Add a device Settings This device has been successfully added to this computer Bluetooth & other device Windows is now checking for drivers and will install them if Home necessary. You may need to wiait for this to finish before your device is ready to use.

  • Page 47: Bluetooth Pairing With Macos Devices

    6.2 Bluetooth pairing with macOS devices Bluetooth: On Diattiva Bluetooth Invia file a dispositivo... Sfoglia file sul dispositivo... Apri preferenze Bluetooth... Nel menù a tendina cliccare APRI PREFERENZE BLUETOOTH. Accendere la stampante (vedere paragrafo 4.2). Turn on the printer (see paragraph 4.3).

  • Page 48: Bluetooth Pairing With Mobile Devices

    6.3 Bluetooth pairing with mobile devices Bluetooth Turn on the printer (see paragraph 4.3). Turn on the printer (see paragraph 4.2). Press the Bluetooth icon. Wireless......: Bluetooth Setting Bluetooth Check that the “Wireless” parameter is set Check that the "Wireless" parameter is set on “Bluetooth”...
  • Page 49 AVAILABLE DEVICES <MP-Ranger_serial number> <Device_serial number> <Device_serial number> <Device_serial number> Pair device with MP-RANGER? <Device_serial number> In the list of available devices, Confirm the association by pressing the YES key. locate your device (<MP-Ranger_serial number>) and select it. Setting Bluetooth Bluetooth MY DIVICE Pair device with...

  • Page 50: Wi-Fi Pairing With Mobile Devices

    6.4 Wi-Fi pairing with mobile devices Turn on the printer (see paragraph 4.3). Turn on the printer (see paragraph 4.2). Wireless......: Wi-Fi SSID ........: <name> Password......: <password> Check that the “Wireless” parameter is set on “Wi-Fi” and set “SSID” and “Password” Check that the "Wireless"...

  • Page 51: Pairing With Mobile Devices Equipped With Nfc Technology

    6.5 Pairing with mobile devices equipped with NFC technology Turn on the printer (see paragraph 4.3). Turn on the printer (see paragraph 4.2). Check that NFC is enabled on your mobile device. Pair device with MP-RANGER? Place your device on the printer and follow the procedure on the screen.

  • Page 53: Alignment

    7 ALIGNMENT The device is provided with a sensor for the alignment management in order to handle rolls of labels with a ixed length (see paragraph 9.6). The alignment sensor assembled on the device is “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light relected to it.

  • Page 54: Enable Alignment

    7.1 Enable alignment Device is provided with one ixed sensor for alignment, placed on the upper lat of device. To guarantee proper alignment is necessary to enable the Black Mark Position parameter during the setup procedure (see chapter If the alignment does not work properly, perform the labels gap detection sensor autoset procedure (see paragraph 7.2).
  • Page 55 The following image shows the size of paper used and the sensor used for the alignment. direction of paper feed SENSOR THERMAL SIDE...

  • Page 56: Labels Gap Detection Sensor Autoset Procedure

    7.2 Labels gap detection sensor autoset procedure x 5s Turn off the device by holding down the ON/OFF key for about 5 seconds. Open the device cover (see paragraph 4.1). Open the device cover (see paragraph 4.1). Place the roll in the paper compartment respecting the correct direction Place the roll in the paper compartment respecting the correct direction of rotation shown in igure and pull out the paper for a few centimetres.
  • Page 57 Close the device cover. Turn on the device pressing the ON/OFF key. Connect the device to a PC directly (see paragraph 3.2), Connect the device to a PC directly (see paragraph 3.1), without using HUB devices. without using HUB devices.
  • Page 58 Start the “PrinterSet” software tool. LOAD SAVE PORT From Device From File Select a configuration file as follows: Click on LOAD > FROM DEVICE and select the device connected to the PC. Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on TOOLS.
  • Page 59 Click on BLACKMARK AUTOTEST. Attendere il completamento della procedura di autoset da parte del dispositivo.

  • Page 60: Alignment Parameters

    7.3 Alignment parameters When you use paper with label, the “alignment point” is always meant as the label edge and match with the lower front of the gap between two labels. The gap width is automatically detected and measured by the sensor of the device. Alignment point: end of the label PRINTING DIRECTION...

  • Page 61: Printing Area

    7.4 Printing area In order to issue labels correctly printed and to not overlay printing to the next label (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area according to the label length. The following igure shows an example of printed labels: Printing line Printing line...

  • Page 63: Maintenance

    8 MAINTENANCE 8.1 Paper jam Open the cover of the device Open the cover of the device (see (see paragraph 4.1). paragraph 4.1). Pull the paper in order to have the damaged part outside the device. Lift the damaged paper, check and Close the cover of the device.
  • Page 64 Tear off the excess paper.

  • Page 65: Replacing The Battery

    8.2 Replacing the battery To replace the battery of the device proceed as follows: Lift up the battery hook Place the new battery in its seat. being careful not to damage it. Remove the battery. Rotate the new battery until it is blocked.

  • Page 66: Planning Of Cleaning Operations

    8.3 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environ- ments, you must reduce intervals between cleaning operations. For speciic procedures, see the following pages.

  • Page 67: Cleaning

    8.4 Cleaning To periodic cleaning of the device, see the instructions below Paper path Printing roller Turn of the device (see Turn of the device (see Turn off the device (see paragraph 4.3) and paragraph 4.3) and Turn off the device (see paragraph 4.3) and paragraph 4.3) and open the cover (see...
  • Page 68 Printhead Sensor Turn of the device (see Turn of the device (see Turn off the device (see paragraph 4.3) and paragraph 4.3) and Turn off the device (see paragraph 4.3) and paragraph 4.3) and open the cover (see paragraph 4.1). open the cover (see paragraph 4.1).
  • Page 69 Case Turn of the device (see Turn off the device (see paragraph 4.3). paragraph 4.3). ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent To clean the device, use compressed air or a soft cloth.

  • Page 70: Firmware Upgrade

    8.5 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows: Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 71 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 73: Specification

    9 SPECIFICATION 9.1 Hardware speciications GENERALS Paper presence, alignment black mark presence, Sensors head temperature, cover open, NFC Emulations CUSTOM/POS Windows 7 (32/64bit) Windows 8 (32/64bit) Printing driver Windows 8.1 (32/64bit) Windows 10 (32/64bit) Protection code IP54 INTERFACES USB connector USB type C 2.0 Full Speed Bluetooth Bluetooth 4.2...

  • Page 74: Connectable Devices

    Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 8, bold, reverse, underlined, italic 54 character code tables (see paragraph 9.7), Character fonts extended chinese GB18030-2000, korean PC949 Codabar, Code 32, Code 39, Code 93, Code 128, EAN-8, EAN-13, GS1 DataBar Stacked, GS1 DataBar Stacked Omnidirectional, Printable barcode GS1 DataBar Expanded Stacked, ITF, UPC-A, UPC-E,...

  • Page 75: Environmental Conditions

    BATTERIES SPECIFICATIONS code 28D30000000014 Battery pack Li-ion 7.2 V 2.6 Ah 18.72 Wh Battery cycle Print autonomy 720 minutes x 300 tickets POWER SUPPLY ELECTRICAL SPECIFICATIONS code 963GE020000120 and 963GE020000122 (optional) from 100 Vac to 240 Vac Power supply voltage 0.8 A (under minimum AC input and full load) Frequency from 47 Hz to 63 Hz...

  • Page 76: Character Speciications

    9.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / s 1173 1540 2346 Lines / s Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3 1.25 x 3 NOTE: Theoretical values.

  • Page 77: Device Dimensions

    9.3 Device dimensions with cover closed 149 mm Length with cover opened153 mm with cover closed 53 mm Height with cover opened 111 mm Width 122 mm Weight 475.2 g All the dimensions shown in following igures are in millimetres and referred to device without paper roll.

  • Page 78: Device Dimensions With Single Slot Charging Cradle

    9.4 Device dimensions with single slot charging cradle code 977MM010000001 (optional) Length 108.7 mm Height 161.9 mm Width 134.6 mm All the dimensions shown in following igures are in millimetres. 14.8 10.9 134.6 108.7...

  • Page 79: Power Supply Dimensions

    9.5 Power supply dimensions (optionals) The following table shows the dimensions of the power supply optionals for the device: POWER SUPPLY code 963GE020000120 and code 963GE020000122 Length 56.7 mm Height 42.8 mm Width 28.7 mm All the dimensions shown in following igures are in millimetres. POWER SUPPLY code 963GE020000122 1200 ±...
  • Page 80 US PLUG POWER SUPPLY code 963GE020000120 1200 ± 30 DC OUTPUT WIRE 56.70...

  • Page 81: Paper Speciication

    9.6 Paper speciication To properly use the alignment commands, you need to use paper with labels that comply with the dimensions shown in the following igure that apply to all paper widths handled by the devices. All the dimensions shown in following igures are in millimetres. <...

  • Page 82: Character Sets In Custom/Pos Emulation

    9.7 Character sets in CUSTOM/POS emulation The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 2.5).
  • Page 83 <CodeTable> Coding table PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request PC1119 - Lithuanian on request...

  • Page 85: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for device: 963GE020000122 POWER SUPPLY (for technical speciications, see paragraph 9.1) 963GE020000120 US PLUG POWER SUPPLY (for technical speciications, see paragraph 9.1) 977MM010000001 SINGLE SLOT CHARGING CRADLE 977MM010000005 US PLUG SINGLE SLOT CHARGING CRADLE 970MM010000001 PROTECTIVE CASE WITH SHOULDER STRAP...
  • Page 86 28D30000000014 2600 mAh Li-ion RECHARGABLE BATTERY...

  • Page 87: Troubleshooting Guide

    11 TROUBLESHOOTING GUIDE TROUBLE PAGE DEVICE DOES NOT TURNS ON Press the ON / OFF. The status LED lashes green. Connect the battery pack correctly Recharge the battery and retry Replace the battery PAPER DOES NOT FEED Check that the paper roll follows the rotation direction indicated and be sure the paper compartment cover is correctly closed Clean the platen roller Recharge the battery and retry...

  • Page 88: Communication Error

    TROUBLE PAGE PARTIAL OR ABSENT PRINT Be sure the paper roll is correctly inserted Be sure the paper compartment cover is correctly closed Clean the printhead Recharge the battery and retry to print Replace the battery REDUCED BATTERY LIFE Connect the battery pack correctly Recharge the battery Replace the battery pack COMMUNICATION ERROR...

  • Page 89: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 2.4).
  • Page 92 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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