Nortel Call Recording Card User Manual
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Nortel Call Recording Card User Manual

Nortel Call Recording Card User Manual

Nortel call recording software: user guide
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297-2183-217
Nortel Call Recording Card
Planning, Installation, and Administration Guide
Product Release 6.01
Standard 1.0
September 2007

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Summary of Contents for Nortel Call Recording Card

  • Page 1 297-2183-217 Nortel Call Recording Card Planning, Installation, and Administration Guide Product Release 6.01 Standard 1.0 September 2007...
  • Page 3 The process of transmitting data and call messaging between the Nortel Call Recording Card server and the switch or the system is proprietary to Nortel Networks. Any other use of the data and the transmission process is a violation of the user license unless specifically authorized in writing by Nortel Networks prior to such use.

  • Page 4: Revision History

    Revision history September 2007 Standard 1.0. The Nortel Call Recording Card Planning, Installation, and Administration Guide is up-issued for Product Release 6.01. Planning, Installation, and Administration Guide...

  • Page 5: Table Of Contents

    Switch Configuration for Nortel Call Recording Card ....22 Cabling the Nortel Call Recording Card ......32 Network settings .
  • Page 6 Error code definitions ......... 86 Glossary Standard 1.0 Nortel Call Recording Card...

  • Page 7: In This Chapter

    How to get help ..........9 Software and documentation version numbering ....11...

  • Page 8: About This Guide

    Getting Started About this guide The Nortel Call Recording Card Planning, Installation, and Administration Guide provides step-by-step instructions you must perform to complete the installation and administration of Nortel Call Recording Card. Intended audience This guide is intended for: Nortel installers and distributors who are responsible for installing the Nortel Call Recording Card.

  • Page 9: Finding The Latest Updates On The Nortel Web Site

    Contact Recording and Quality Monitoring documentation, which is located at http://www.nortel.com/helmsman. Getting help from the Nortel Web site The best way to get technical support for Nortel products is the Nortel Support web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help Through A Nortel Distributor Or Reseller

    Getting help over the phone from a Nortel Solutions Center If you do not find the information your require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.

  • Page 11: Software And Documentation Version Numbering

    Nortel Contact Recording and Quality Monitoring documentation is issued for Nortel Contact Recording Package Release 6.01. The individual Nortel Contact Recording and Quality Monitoring software components that you install may display a different number. This is a known issue that does not affect system performance.
  • Page 12 Getting Started Standard 1.0 Nortel Call Recording Card...

  • Page 13: Installing The Nortel Call Recording Card

    Installation overview ........14 Installing the Nortel Call Recording Card ......17...

  • Page 14: Installation Overview

    Installing the Nortel Call Recording Card Installation overview The following table documents the Nortel Call Recording Card installation information. Table 1: Nortel Call Recording Card applicability and compatibility Nortel Call Recording Card Switch options Card slot location MDF cabling Application and Compatibility...
  • Page 15 If using Call Recording, the FTP Server must have adequate file storage space. For example, a one minute call recording consumes up to 480 KB of disk space. Each Nortel Call Recording Card session uses three conference ports on the switch.
  • Page 16 You must ensure there are enough conference ports on the switch to handle the number of simultaneous observes permitted by the Nortel Call Recording Card keycode. You must also ensure that each agent is assigned adequate conference capacity to permit use by Nortel Call Recording Card, Agent Greeting, OBTN and personal conference activities.

  • Page 17: Installing The Nortel Call Recording Card

    Use the following preinstallation checklist to ensure you meet the Nortel Call Recording Card installation requirements. Preinstallation checklist To install the Nortel Call Recording Card, you must meet the installation requirements listed in Table 2: “Preinstallation checklist for Nortel Call Recording Card,” on page 17.
  • Page 18 (small systems) as required. Install procedure introduction Complete the following steps to install the Nortel Call Recording Card. Print these steps and use the provided check boxes to ensure that all installation tasks are completed.
  • Page 19 Configure the Nortel Call Recording Card virtual sets on the Meridian 1/Sucession 1000 system. See “Switch Configuration for Nortel Call Recording Card,” on page 22. Step 3 Connect cables. See “Cabling the Nortel Call Recording Card ,” on page 32. Step 4 Unpack and inspect the circuit card.
  • Page 20 54 for more information. Step 7 The red LED on the faceplate of the Nortel Call Recording Card remains illuminated until the unit is configured and enabled. If the red LED is illuminated, an error occurred in one of the previous steps.

  • Page 21: Configuring The Nortel Call Recording Card

    Switch Configuration for Nortel Call Recording Card ....22 Cabling the Nortel Call Recording Card ......32 Network settings .

  • Page 22: Switch Configuration For Nortel Call Recording Card

    Switch Configuration for Nortel Call Recording Card The Nortel Call Recording Card has 32 ports. Of the 32 ports, 16 are configured as Live Monitor ports and 16 are configured as Observe ports. Each Nortel Call Recording Card session can consist of two ports: a Live Monitor port to allow observers hear the calls as they occur and an observe/ record port to perform the recording.
  • Page 23 Live Monitor call can hear all calls involving the observed agent. Overlay 11—Configure the Live Monitor ports (even ports on Nortel Call Recording Card, that is 0,2,4,6 and so on) as Meridian Modular M2616 sets with the following requirements.
  • Page 24 Configuring the Nortel Call Recording Card Create a list of unassigned DNs by using overlay 20 (LD 20, REQ PRT, TYPE LUDN). Figure 1: “Sample LD11 Live Monitor port switch configuration,” on page 24 shows a sample overlay 11 switch configuration for a Live Monitor port with an SCR of 1560.
  • Page 25 ANIE 0 DATE 7 OCT 2003 Observation port configuration Use overlays 11, 23, and 32 to configure observation ports on the Nortel Call Recording Card. Use the following configuration sequence to configure the observation ports. Planning, Installation, and Administration Guide...
  • Page 26 Configuring the Nortel Call Recording Card 1. Configure ACD queue for use with Nortel Call Recording Card in LD23 as described in Table 4: “LD23 Nortel Call Recording Card ACD queue configuration,” on page 26. To permit observation, each observation port must be part of an ACD queue.
  • Page 27 Using overlay 11, configure the observation ports (odd ports on Nortel Call Recording Card, that is 1,3,5,7 and so on) as Meridian Modular M2616 sets as specified in Table 5: “LD 11 Nortel Call Recording Card observation port configuration,” on page 27.
  • Page 28 Configuring the Nortel Call Recording Card 0 ACD XXXX 0 XXXX 1 MSB 2 OBV 3—15 The observation/recording port uses the ACD Observe Agent (OBV) key to observe agents. Figure 2: “Observe port switch configuration,” on page 28 shows a sample LD11 switch configuration for an observe/record port.
  • Page 29 USMD USRD ULAD CCBD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN CPND_LANG ENG HUNT PLEV 02 IAPG 0 AACS NO ITNA NO DGRP MLWU_LANG 0 DNDR 0 00 ACD 1810 0 ANIE 0 01 MSB 02 OBV Planning, Installation, and Administration Guide Configuring the Nortel Call Recording Card 4500...
  • Page 30 Command ENLC l s c u ATTENTION! Never configure or enable more units on a Nortel Call Recording Card slot than the keycode permits. Figure 3: “Sample LD32 status output,” on page 30 shows a sample LD 32 status for a card with 16 Nortel Call Recording Card sessions configured.
  • Page 31 28 = UNIT 28 = IDLE 29 = UNIT 29 = IDLE 30 = UNIT 30 = IDLE 31 = UNIT 31 = IDLE Planning, Installation, and Administration Guide Configuring the Nortel Call Recording Card (2616) (2616 LOG OUT) (2616) (2616 LOG OUT)

  • Page 32: Cabling The Nortel Call Recording Card

    NT9S80MA The 32-port media card comes with the dongle and the compact flash with the Nortel Call Recording Card load preinstalled (the C:/exec file on the Compact Flash card). Figure 4: “Media card layout,” on page 33 shows the layout of the Media Card.
  • Page 33 Socket access to control the card from the Nortel QM system. Access to FTP to transfer the call recordings from the card. The Nortel Call Recording Card uses the backplane interface to the switch to download time-and-date messages from the switch.
  • Page 34 Nortel Call Recording Card adapter C-LAN (L-adapter) The adapter (see Figure 5: “Nortel Call Recording Card adapter CLAN (L- adapter),” on page 35) breaks out the signals from the I/O connector on small and large systems to the following:...
  • Page 35 Filter block installation for large systems On large systems, you must install the A0783483 I/O panel-mounting filter block before installing the Nortel Call Recording Card adapter CLAN (L-adapter), see Figure 6: “L-adapter and filter block connection setup on large systems,” on page 36. The filter block permits the CLAN to operate at 100 Mbps on large systems, such as an option 81.
  • Page 36 Nortel Call Recording Card Adapter CLAN and also at the mini-DIN socket on the faceplate of the Nortel Call Recording Card. The serial port settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and no flow control.
  • Page 37 To provide remote access to the Command Line Interface (CLI) for support and remote maintenance, you can connect a modem to the serial port of the Nortel Call Recording Card. To set up a working interface, perform the following procedure:...

  • Page 38: Network Settings

    Note: The T-LAN shown in the output of the linkGetOperation command is the C-LAN of the card. Security settings Nortel Call Recording Card uses a number of TCP/UDP ports to operate correctly. These are documented in the following table. Table 9:...
  • Page 39 September 2007 6001 Planning, Installation, and Administration Guide Configuring the Nortel Call Recording Card Socket connection Port that controls operation of the CRC card from the Nortel QM application over the TCP-IP socket.

  • Page 40: Assigning The Internet Protocol (Ip) Address

    Configuring the Nortel Call Recording Card Assigning the Internet Protocol (IP) address Nortel Call Recording Card permits two basic methods of assigning IP addresses to individual cards. These are static assignment using the maintenance and debug serial port and dynamic assignment using the Dynamic Host Configuration Protocol (DHCP).
  • Page 41 “mm.nn.oo.pp”,3 mm.nn.oo.pp is another IP address in the network the Nortel Call Recording Card can access. The number 3 shows that three ping packets are sent to the other IP address.

  • Page 42: Dhcp Ip Address Assignment

    DHCP IP address assignment DHCP dynamically determines the network configuration of each Nortel Call Recording Card. DHCP reduces the work necessary to administer an IP network by using a server to allocate network addresses. DHCP also permits automatic reuse of addresses by specifying a lease time. Clients must renew the lease periodically.
  • Page 43 The parameter to lnIsa_writeSubnetMask is the subnet mask in dot notation format. It is critical that the subnet mask matches the local subnetting policy or you can not access some systems on the LAN from the Nortel Call Recording Card or vice versa.

  • Page 44: Changing The User Name And Password For Command Line Access

    Changing the user name and password for command line access Nortel strongly recommends that the logon password and user name for command line access are changed from their default values by using the command shellPasswordSet. (Defaults are crcadmin for user name, crcsecurity for password).

  • Page 45: Recording File Format

    September 2007 Recording file format Call recording files generate in G.711 format. The Nortel Quality Monitoring application packages the recordings as G.711 mu-law WAV files with an embedded timestamp in the header. Planning, Installation, and Administration Guide Configuring the Nortel Call Recording Card...
  • Page 46 Configuring the Nortel Call Recording Card Standard 1.0 Nortel Call Recording Card...

  • Page 47: Engineering Guidelines

    C h a p t e r 4 Engineering Guidelines In this chapter Introduction ..........48 Usage guidelines.

  • Page 48: Introduction

    Engineering Guidelines Introduction The following section documents measured performance and real-time engineering guidelines for operating the Nortel Call Recording Card. Standard 1.0 Nortel Call Recording Card...

  • Page 49: Usage Guidelines

    To interoperate with Agent Greeting, you must apply the MPLR17930 switch patch. Never enable more units on a Nortel Call Recording Card slot than the keycode allows. Due to switch software limitations, it is not possible to observe/record the consult part of the calls during conference or transfer.
  • Page 50 Due to switch software limitations, it is not possible to observe on IVR ACD queues. However, agents are not typically logged on IVR ACD queues, so this should not be a limitation.

  • Page 51: Test And Debug Capabilities

    C h a p t e r 5 Test and Debug Capabilities In this chapter Introduction ..........52 Self test features .

  • Page 52: Introduction

    Test and Debug Capabilities Introduction The Nortel Call Recording Card provides maintenance and diagnostic features at various levels to identify and clear fault conditions. The card features include: Self test features Factory test features VxWorks shell Card state debug utilities Application level debugging Standard 1.0...

  • Page 53: Self Test Features

    September 2007 Self test features The Nortel Call Recording Card runs various diagnostics to detect hardware faults and ensure correct operation. The test coverage is divided into the following categories: 8051 co-processor power up self tests BIOS diagnostics Base code self tests Progress information of self tests is available through the serial port on the Card.

  • Page 54: Factory Test Features

    Factory test features include the HEX display, status LED, and reset switch. HEX display codes The Nortel Call Recording Card base card includes a HEX LED display on the faceplate to provide status information during maintenance operations. During startup and diagnostic tests, this display provides a visual progress indication, and information on the first failure detected.
  • Page 55 September 2007 Code T:11 T:12 T:13 T:14 T:15 T:16 T:17 T:18 T:19 T:20 T:21 T:22 VPOK If the internal RAM test, ALU test, address mode test, boot ROM test, timer test, or external RAM test fails, the pack goes into a maintenance loop because no further processing is possible.

  • Page 56: Status Led

    Code description IXP1200 not booting SDRAM test failure SRAM test failure PCMCIA device failure Network interface failure Meridian interface failure DSP interface failure NVRAM/EEPROM interface failure PCM connector failure Standard 1.0 Nortel Call Recording Card...

  • Page 57: Reset Switch

    ATTENTION! Before using the Reset Switch you must ensure that the Nortel Call Recording Card is disabled in LD32 using the DISC command. Otherwise some of the ports may cause an OVD error on the Meridian CPU and become disabled when the card resets.

  • Page 58: Debug Features

    BDTRA- Debug features When the Nortel Call Recording Card starts, the 8051 auxiliary processor controls the serial port and uses it to provide debug information, progress of self tests, and so on. After the 8051 auxiliary processor releases the main processor (ixp1200) from reset, the main processor (by default) grants VxWorks shell access through this port.

  • Page 59: Vxworks Shell

    Once you enter the shell user name and password, you have complete access to all the VxWorks commands. ATTENTION! Incorrect use of some shell commands can cause the Nortel Call Recording Card to restart and may change operational behavior. The default user name is crcadmin and the default password is crcsecurity.

  • Page 60: Card State Debug Utilities

    Prints the loadware, DSP and 8051XA firmware versions Prints the IP and Ethernet addresses Prints the status of all network links Pings IP address 10.85.15.60 x number of times. Press Ctrl+C to stop to return to VxWorks shell. Standard 1.0 Nortel Call Recording Card...

  • Page 61: Application Level Debugging

    The following section documents application level debugging. Task logging commands Table 16: “Task logging commands,” on page 61 lists the commands to turn logging on and off for each of the individual tasks in the Nortel Call Recording Card application. Table 16:...
  • Page 62 Test and Debug Capabilities Standard 1.0 Nortel Call Recording Card...

  • Page 63: Upgrade Procedures

    C h a p t e r 6 Upgrade Procedures In this chapter Application loadware upgrade....... . . 64 XA firmware upgrade .

  • Page 64: Application Loadware Upgrade

    Use the following procedure to perform a loadware upgrade from an external FTP server. 1 Copy the loadware to an FTP server. 2 Disable the card using overlay 32 on the switch software. 3 Perform the upgrade using the upgrade command from the shell as shown in the following example: upgrade("<Server IP Address>", "<userID>", "<password>",...
  • Page 65 5 Restart the card. 6 After the card is restarted, at the shell, type: swVersionShow <CR> This command displays the current software version running on the card. For example: softwareRev: CRC Rel: 0.01 Loadware upgrade using the PCMCIA Card to transfer loadware...
  • Page 66 Upgrade Procedures 4 Remove the PCMCIA card from the faceplate slot. Attention: Do not insert a card in the /A:/ drive when Nortel Call Recording Card is in normal operation. 5 At the shell, upgrade the loadware using the upgradePCMCIA command as shown in the following example: upgradePCMCIA("/C:/newexec")
  • Page 67 Use this procedure to upgrade the loadware from the local /C:/ drive on the compact flash card. 1 Disable the card using overlay 32 on the switch software. 2 FTP into the IP address of the card. Use the same user name and password as used for the VxWorks shell.
  • Page 68 Where "C:/newexec" is the location of the file copied to the compact flash card. 8 Enable the card using overlay 32 on the switch software. 9 Restart the card. 10 After restarting the card, type the following command from the shell: swVersionShow <CR>...

  • Page 69: Xa Firmware Upgrade

    September 2007 XA firmware upgrade There are three recommended methods for upgrading XA firmware. 1. “XA upgrade from an external FTP server,” on page 69. 2. “XA upgrade using PCMCIA card to transfer firmware to compact flash card,” on page 70. 3.
  • Page 70 5 Remove the PCMCIA Card from the faceplate slot. Attention: Do not insert a card in the /A:/ drive when Nortel Call Recording Card is in normal operation. 6 Upgrade the XA firmware by typing the following command from the shell: upgradeXa "<server IP address>", "<userid>",...
  • Page 71 Where <Server IP Address> is the IP address of the Nortel Call Recording Card. <userid> and <password> are the same as the shell user name/ password on the Nortel Call Recording Card. <path> is the location on the card where the XA firmware is located.

  • Page 72: Bootrom Loadware Upgrade

    "<password>", "<path>", "<filename>" <CR> The <userid> and <password> are those of the FTP server and the <path> is the path to the file on the FTP Server. 5 After the upgrade is complete, reboot the card. Standard 1.0 Nortel Call Recording Card...
  • Page 73 5 Remove the PCMCIA card from the faceplate slot. Note: Do not insert a card in the /A:/ drive when the Nortel Call Recording Card is in normal operation. 6 At the shell, perform the bootROM, by typing the following command: upgradePCMCIABoot "/C:/bootROM"<CR>.
  • Page 74 Where <Server IP Address> is the IP address of the Nortel Call Recording Card. <userid> and <password> are the same as the shell user name/ password on the Nortel Call Recording Card. <path> is the location on the card where the bootROM loadware is located.

  • Page 75: Precautions, Samples, And Error Codes

    A p p e n d i x A Precautions, Samples, and Error Codes In this appendix Precautions for handling circuit cards ......76 Sample bootup sequence .

  • Page 76: Precautions For Handling Circuit Cards

    Store cards in their protective packing. Do not stack cards on top of each other unless they are packaged. Keep cards installed in the system as much as possible to avoid dirty contacts and unnecessary wear. Store cards in a cool, dry, dust-free area. Standard 1.0 Nortel Call Recording Card...
  • Page 77 Turn off the circuit breaker or switch for a module power supply before the power supply is removed or inserted. Software disable cards, if applicable, before they are removed or inserted. Hardware disable cards, whenever there is an enable/disable switch, before they are removed or inserted.

  • Page 78: Sample Bootup Sequence

    Sample bootup sequence Figure 10 below shows a sample bootup sequence for the Nortel Call Recording Card. The Nortel Call Recording Card software release is printed to the screen during the bootup sequence. This is shown in Figure 10: “Sample bootup sequence,” on page 78.
  • Page 79 September 2007 CPU: IXP1200 Version: 5.4 BSP version: 5.2 Creation date: Feb 24 2003, 11:03:32 Enter jkl to force boot to BootROM vxWorks prompt auto-booting... boot device : ata= unit number processor number file name : /C:/exec flags (f) : 0x0 other (o) : ixpMac Attaching to ATA disk device...
  • Page 80 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): mac21440Load: Init String[0] NULL: ixpMac 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): MAC 21440 String : Processed all arugments 0x3affe64 (tRootTask): mac21440InitMem: Net Pool ID is 49099716 0x3affe64 (tRootTask): Done loading mac21440... Nortel Call Recording Card...
  • Page 81 September 2007 0x3affe64 (tRootTask): mac21440Start: Starting port 0 TLAN Port set to Auto-Negotiate Speed and Duplex Settings Waiting For Carrier link to Return MAC Address for Port 1 is : 00:20:d8:d0:48:9f 0x3affe64 (tRootTask): 0x3affe64 (tRootTask): Loading MAC_21440... 0x3affe64 (tRootTask): mac21440Load: Init String[0] NULL: ixpMac 0x3affe64 (tRootTask): Loading MAC_21440...
  • Page 82 ]]]]]] ]]]]] ]]]]]]] ]]]]] ]]]]]]]] ]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]]] ]]]]]]]]]]]]]]]]]]]]]]]]] **************************************************** -> NORTEL CALL RECORDING CARD SoftwareRelease: CRC 0.1 **************************************************** 0x2a61d94 (tMaint): Task spawned. ]]]]]]]]]] ]]]]]]]] ]]]]]] ] ]]]] ]]] ]]]]]]]]] ]] ]]]]] ]]]]]] ]]]]] ]]]]]]]] ]]]] ]]]]]]...
  • Page 83 September 2007 0x3affe64 (): task deadrecordingDiskInit: created REC: volume (5 MB) 0x2a61d94 (tMaint): Init XA 0x2a61d94 (tMaint): XA : - Create MsgQ (Struct) 0x2a61d94 (tMaint): XA : - Register with M-1 Manager 0x2a61d94 (tMaint): XA : - Spawn xaTask() 0x2516b50 (tXA): Task Spawned OK ********** Initalising initAppGlob serial number = d8d0489f /C:/...
  • Page 84 0x2514294 (tDspmStart): 0x2514294 (tDspmStart): 0x3afd010 (tAriesAudit): Task spawned. 0x3afd010 (tAriesAudit): Task initializing... 0x2a61d94 (tMaint): Aries go operational... 0x2503f3c (tAries): Task operational. 0x2a61d94 (tMaint): Aries audit go operational... Trying to take the dspmSem Dspm bootup proceeding... Standard 1.0 Nortel Call Recording Card...
  • Page 85 September 2007 0x3afd010 (tAriesAudit): Task operational. 0x2a61d94 (tMaint): Generate DTMF go operational... 0x2501d90 (tGenDTMF): Task operational. 0x2a61d94 (tMaint): VP application go operational... 0x243fa38 (tVpAppl): Trying to take vpAppSem 0x2514294 (): task dead Giving the vpapp semaphore 0x243fa38 (tVpAppl): VP-App Resuming... 0x250c0e8 (tDSPM): tDSPM resuming...

  • Page 86: Error Code Definitions

    Error code definitions Figure 11: “Nortel Call Recording Card error code definitions,” on page 86 shows the error code definitions the Call Recording Card sends to the QM application when errors occur on the Call Recording Card. Figure 11: Nortel Call Recording Card error code definitions...
  • Page 87 September 2007 #define C_MIN_DIGIT #define C_TOUT_FIRST #define C_TOUT_INTER #define C_OVFL_KEY_BUF #define C_INV_CANCEL_KEY #define C_INV_TERM_KEY #define C_MIN_EXCEEDS_MAX #define C_MAX_EXCEEDS_BUF_SIZE #define C_CANCEL_EQ_TERM #define C_INV_LOCATION #define C_INV_DTMF #define C_INV_SEQUENCE #define C_NO_ANSWER #define C_INV_DN #define C_NOT_OFF_HOOK #define C_NOT_JOINED #define C_TOUT_POLL #define C_MAINT_MODE_IN_PROG #define C_CALLER_DISCONNECT #define C_INV_MESSAGE #define C_MAX_CLIENT_LIMIT #define C_IE_NOT_FOUND...
  • Page 88 94 /* min/max digit value out of range */ 95 /* Already in requested maintenance mode */ 96 /* Conference call on primary DN key */ 97 /* AddOn disconnected due to * DisconnectCall request. Standard 1.0 Nortel Call Recording Card...
  • Page 89 September 2007 #define C_M1_CONF_BUSY #define C_FTP_IN_PROGRESS #define C_LOADWARE_UPGRADE #define C_DSP_UPGRADE #define C_DN_NOT_SUPPORTED #define C_ATA_DISK_REMOVAL #define C_XA_UPGRADE #define C_INV_KEYCODE #define C_BUFFER_ERROR #define C_BUFFER_FULL #define C_LOCALFILE_ERROR #define C_RECORDING #define C_NOT_RECORDING #define C_OBSERVE_FAIL #define C_INV_COMPRESSION_FLAG112 /* compression type specified invalid */ #define C_INV_LOCALFILE_FLAG #define C_INV_IPADDRESS #define C_INV_USERNAME #define C_INV_PASSWORD...
  • Page 90 Standard 1.0 Nortel Call Recording Card...

  • Page 91: Glossary

    A p p e n d i x B Glossary Planning, Installation, and Administration Guide...
  • Page 92 Internet Telephony Gateway Strong Arm Hardware Platform for applications such as MIRAN Meridian Integrated Recorded Announcement Trunk Nortel Technical Publication Original Party Number Personal Computer Standard Query Language File format used to store files under Microsoft Windows™. Standard 1.0 Nortel Call Recording Card...
  • Page 94 Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this process or the related hardware constitutes grounds for an immediate termination of the license and Nortel Networks reserves the right to seek all allowable remedies for such breach.

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