Carrier 38MGRBQ18B-3 Service Manual

Carrier 38MGRBQ18B-3 Service Manual

Multi-zone outdoor unit ductless system sizes 18r, 24hh, 30hh, 36r, 36hh, 48r and 48hh

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38MG(R/H)B
Multi-zone Outdoor Unit Ductless System
Sizes 18R, 24HH, 30HH, 36R, 36HH, 48R and 48HH

TABLE of CONTENTS

SAFETY CONSIDERATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
MODEL / SERIAL NUMBER NOMENCLATURES . . . . . . . . . . . 2
CONNECTION DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
AUTOMATIC WIRING/PIPING CORRECTION . . . . . . . . . . . . . . 6
WIRING DIAGRAMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
REFRIGERATION CYCLE DIAGRAMS . . . . . . . . . . . . . . . . . . . 15
REFRIGERANT LINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SYSTEM EVACUATION AND CHARGING . . . . . . . . . . . . . . . . 19
ELECTRONIC FUNCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
OUTDOOR UNIT DIGITAL DISPLAY. . . . . . . . . . . . . . . . . . . . . 28
OUTDOOR UNIT DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
DIAGNOSIS AND SOLUTION . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
APPENDICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
DISASSEMBLY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . 81

SAFETY CONSIDERATIONS

Installing, starting up, and servicing air-conditioning equipment can
be hazardous due to system pressures, electrical components, and
equipment location (roofs, elevated structures, etc.).
Only trained, qualified installers and service mechanics should install,
start-up, and service this equipment. Untrained personnel can perform
basic maintenance functions such as coil cleaning. All other
operations should be performed by trained service personnel.
When working on the equipment, observe precautions in the literature
and on tags, stickers, and labels attached to the equipment.
Follow all safety codes. Wear safety glasses and work gloves. Keep a
quenching cloth and fire extinguisher nearby when brazing. Use care
in handling, rigging, and setting bulky equipment.
Read this manual thoroughly and follow all warnings or cautions
included in the literature and attached to the unit. Consult local
building codes and National Electrical Code (NEC) for special
requirements. Recognize safety information.
This is the safety-alert symbol
unit and in instructions or manuals, be alert to the potential for
personal injury. Understand these signal words: DANGER,
WARNING, and CAUTION.
SERVICE MANUAL
PAGE
. When you see this symbol on the
Specifications subject to change without notice.
These words are used with the safety-alert symbol. DANGER
identifies the most serious hazards which will result in severe personal
injury or death. WARNING signifies hazards which could result in
personal injury or death. CAUTION is used to identify unsafe
practices which may result in minor personal injury or product and
property damage. NOTE is used to highlight suggestions which will
result in enhanced installation, reliability, or operation.
WARNING
ELECTRICAL SHOCK HAZARD
Failure to follow this warning could result in personal injury or death.
Before installing, modifying, or servicing system, main electrical
disconnect switch must be in the OFF position. There may be more
than 1 disconnect switch.
Lock out and tag switch with a suitable warning label.
WARNING
EXPLOSION HAZARD
Failure to follow this warning could result in
death, serious personal injury, and/or property
damage. Never use air or gases containing
oxygen for leak testing or operating refrigerant
compressors. Pressurized mixtures of air or
gases containing oxygen can lead to an
explosion.
CAUTION
EQUIPMENT DAMAGE HAZARD
Failure to follow this caution may result in equipment damage or
improper operation. Do not bury more than 36 in. (914 mm) of
refrigerant pipe in the ground. If any section of pipe is buried, there
must be a 6 in. (152 mm) vertical rise to the valve connections on the
outdoor units. If more than the recommended length is buried,
refrigerant may migrate to the cooler buried section during extended
periods of system shutdown. This causes refrigerant slugging and
could possibly damage the compressor at start-up.

INTRODUCTION

This service manual provides the necessary information to service,
repair, and maintain the multi-zone family of heat pumps. This
manual has an appendix with data required to perform
troubleshooting. see "APPENDICES" on page 73 Use the "TABLE of
CONTENTS" on page 1 to locate a desired topic.

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Summary of Contents for Carrier 38MGRBQ18B-3

  • Page 1: Table Of Contents

    38MG(R/H)B Multi-zone Outdoor Unit Ductless System Sizes 18R, 24HH, 30HH, 36R, 36HH, 48R and 48HH SERVICE MANUAL TABLE of CONTENTS These words are used with the safety-alert symbol. DANGER identifies the most serious hazards which will result in severe personal PAGE injury or death.
  • Page 2: Model / Serial Number Nomenclatures

    38MGRBQ: Service Manual MODEL / SERIAL NUMBER NOMENCLATURES Table 1 — Unit Sizes SYSTEM TONS kBTUh VOLTAGE - PHASE OUTDOOR MODEL 208/230-1 38MGRBQ18B--3 208/230-1 38MGRBQ24C--3 208/230-1 38MGRBQ30D--3 208/230-1 38MGRBQ36D--3 208/230-1 38MGRBQ48E--3 OUTDOOR UNIT 38 = OUTDOOR UNIT VOLTAGE MG = ALL 3 = 208/230-1-60 UNIT TYPE R = STANDARD/REGULAR HEAT...
  • Page 3: Connection Diagrams

    38MGRBQ: Service Manual CONNECTION DIAGRAMS Fig. 1 — Size 18K 2 Zone (18R) Field Power Supply Fig. 2 — Size 24K 3 Zone (24R) Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 4 38MGRBQ: Service Manual CONNECTION DIAGRAMS (CONT) FIELD POWER SUPPLY Fig. 3 — Size 30K (30R) and 36K 4 Zone FIELD POWER SUPPLY Fig. 4 — Size 36K High Heat 4 Zone Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 5 38MGRBQ: Service Manual CONNECTION DIAGRAMS (CONT) FIELD POWER SUPPLY Fig. 5 — Size 48K (48R) 5 Zone FIELD POWER SUPPLY Fig. 6 — Size 48K High Heat 5 Zone Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 6: Automatic Wiring/Piping Correction

    38MGRBQ: Service Manual AUTOMATIC WIRING/PIPING CORRECTION The unit is capable of automatically correcting a wiring/piping error. Indoor units do not have to be in the run mode. The outdoor temperature should be above 41F (5C) to use this feature. Press CHECK on the outdoor unit PCB board for 6 seconds until the display shows “CE” (“FA” may appear first –...
  • Page 7: Wiring Diagrams

    38MGRBQ: Service Manual WIRING DIAGRAMS Size 18K (18R) Connect to FAN U~V~W among voltage among phases 0~250VAC phases 0~200VAC Input:0-5VDC Input:0-5VDC Input:0VDC Input:0-5VDC Output:12VDC Output:230 VAC MAIN CONTROL BOARD Output:230 VAC L-IN and N-IN SA/SB and N-IN Intput:230 VAC Input:0-24VAC Output:230 VAC Output:5VDC Input:5VDC...
  • Page 8 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 24K (24R) HIGH PRESSURE PRESSURE SWITCH SWITCH RED(BROWN) INDOOR COIL OUTLET TEMP. SENSOR BLACK(BLUE) OUTDOOR AMBIENT TEMP. SENSOR CN14 CN15 CN29 COIL TEMP. SENSOR LOW/HIGH COMP. DISCHARGE TEMP. SENSOR L-OUT ON(4) COM(3) ELECTRONIC VALVE-C EXPANSION IPM DRIVE BOARD...
  • Page 9 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 30K HH, 36K (36R) COMP. TOP HIGH OLP TEMP. PRESSURE PRESSURE SENSOR SWITCH SWITCH RED(BROWN) INDOOR COIL OUTLET BLACK(BLUE) TEMP. SENSOR OUTDOOR AMBIENT TEMP. SENSOR CN15 CN12 CN14 CN29 Comp Top COIL TEMP. SENSOR LOW/HIGH COMP.
  • Page 10 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 36K HH BLACK BLACK BLACK IPM&PFC BOARD MAIN CONTROL BOARD BLACK BLUE CN16 Notes: BROWN BLACK This symbol indicates BLACK the element is optional, BLUE the actual shape shall be prevail BLUE CN21 BROWN COMP BLACK...
  • Page 11 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 36K HH Table 5 — 36K HH - 4 Zone Max CODE OUTDOOR UNIT MAIN BOARD SIZE 36K CN1~ CN3 Input: 230VAC High voltage CN16, CN21, CN29, CN37 Output: Pin1(Connection of the high voltage) “S” Pin2~ Pin3 (230VAC High voltage)“L1& L2” P5, P6 Connection to the earth CN17~ CN18...
  • Page 12 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 48K Fig. 12 — Wiring Diagram Size 48K - 5 Zone Max Table 7 — Wiring Diagram Size 48K - 5 Zone Max CODE OUTDOOR UNIT MAIN BOARD SIZE 48K CN1~CN3 Input: 230VAC High voltage CN13,CN16,CN21,CN29,CN37 Output: Pin1 (Connection of the high voltage) “S”...
  • Page 13 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 48K Table 9 — Wiring Diagram Size 48K - 5 Zone Max CODE PART NAME COMP COMPRESSOR ELECTRONIC EXPANSION VALVE DCFAN1 OUTDOOR DC FAN MOTOR DCFAN2 HEAT_D CHASSIS HEATER HEAT_Y CRANKCASE HEATER H-PRO HIGH PRESSURE SWITCH L-PRO LOW PRESSURE SWITCH...
  • Page 14 38MGRBQ: Service Manual WIRING DIAGRAMS (CONT) Size 48K HH Fig. 13 — Wiring Diagram Size 48K HH - 5 Zone Max Table 10 — Wiring Diagram Size 48K HH - 5 Zone Max CODE OUTDOOR UNIT MAIN BOARD SIZE 48K CN1~CN3 Input: 230VAC High voltage CN13,CN16,CN21,CN29,CN37...
  • Page 15: Refrigeration Cycle Diagrams

    38MGRBQ: Service Manual REFRIGERATION CYCLE DIAGRAMS EXV A CAPILIARY A LIQUID VALVE A CHECK VALVE EXV B CAPILIARY B LIQUID VALVE B Condenser temp. sensor CAPILIARY TUBE HEAT HEAT EXCHANGE T4 Ambient T1 Room EXCHANGE (EVAPORATOR) temp. sensor temp. sensor (CONDENSER) T2B-A Evaporator...
  • Page 16 38MGRBQ: Service Manual REFRIGERATION CYCLE DIAGRAMS (CONT) EXV A CAPILIARY A LIQUID VALVE A EXV B CAPILIARY B LIQUID VALVE B CHECK VALVE EXV C CAPILIARY C LIQUID VALVE C Condenser temp. sensor EXV D CAPILIARY D CAPILIARY TUBE LIQUID VALVE D HEAT HEAT EXCHANGE...
  • Page 17: Refrigerant Lines

    38MGRBQ: Service Manual REFRIGERANT LINES General Refrigerant Line Sizing 1. The outdoor units are shipped with a full charge of R410A refrigerant. All charges, line sizing, and capacities are based on runs of 25 ft. (7.6 m) per number of zones. For runs over 25 ft. (7.6 m), consult the see “Long Line Applications:” on page 18 for proper charge adjustments. 2.
  • Page 18 38MGRBQ: Service Manual Long Line Applications: 1. No change in line sizing is required. 2. Add refrigerant. Table 14 — Additional Charge Table Per Zone Additional Charge Additional Charge Total Maximum Unit Size No. of Zones Charge oz. (kg.) Required After ft. (m) oz./ft.
  • Page 19: System Evacuation And Charging

    38MGRBQ: Service Manual SYSTEM EVACUATION AND CHARGING Deep Vacuum Method CAUTION The deep vacuum method requires a vacuum pump capable of pulling a vacuum of 500 microns and a vacuum gage capable of accurately measuring this vacuum depth. The deep vacuum method is the most UNIT DAMAGE HAZARD positive way of assuring a system is free of air and liquid water (see Fig.
  • Page 20: Electronic Function

    38MGRBQ: Service Manual ELECTRONIC FUNCTION Abbreviation NOTE: If the low voltage protection triggers and the voltage does not restore to normal within three minutes, the protection •T1: Indoor ambient temperature remains active even after the unit restarts. •T2: Indoor heat exchanger coil temperature •T2B: Indoor heat exchanger exhaust coil temperature (located on Compressor Current Limit Protection the outdoor unit)
  • Page 21 38MGRBQ: Service Manual Indoor / Outdoor Units Communication Protection Table 17 — Cooling Mode If the indoor units do not receive the feedback signal from the outdoor CAPACITY AREA units for two consecutive minutes, the unit stops and displays a failure code.
  • Page 22 38MGRBQ: Service Manual Heating Mode T1 Ts Fig. 28 — Heating Mode Table 20 — Heating Mode Capacity Area Norm code (N) Table 21 — Heating Mode Model Fig. 30 — T2 Average NOTE: The final result is an integer. Defrosting Control Modify the result according to a T2 average (correction).
  • Page 23 38MGRBQ: Service Manual End Defrosting Action If any one of following items is satisfied, defrosting stops and the machine enters the normal Heating mode. Increase fan speed 1. T3 > TempQuitDefrost_ADD °C 2. The defrosting time achieves 10 minutes 3. Turn to other modes or OFF Keep current fan speed Outdoor Fan Control Decrease fan speed...
  • Page 24 38MGRBQ: Service Manual Heating Mode Four-way valve control The initial open angle of EXV is 250P, dependent on indoor model In HEATING mode, the four-way valve opens. In DEFROST mode, the four way valve operates in accordance to the Defrosting action. In other size, adjustment range is 100-400p.
  • Page 25: Troubleshooting

    38MGRBQ: Service Manual TROUBLESHOOTING This section provides the required flow charts to troubleshoot problems. For problems requiring measurements at the control boards, note the following: NOTE: Information required in the diagnoses can be found either on 1. Always disconnect the main power. the wiring diagrams or in the appendix.
  • Page 26 38MGRBQ: Service Manual Diagnostic Guides Table 23 — Outdoor Unit Error Display DISPLAY MALFUNCTION AND PROTECTION INDICATION Communication malfunction between indoor and outdoor units EL01 FL14 Incapability between indoor and outdoor units EC50 Outdoor temperature sensor Outdoor EEPROM error EC51 Condenser coil temperature sensor (T3) malfunction EC52 Outdoor ambient temperature sensor (T4) malfunction...
  • Page 27 38MGRBQ: Service Manual Diagnostic Guides (Cont) Table 24 — Outdoor Unit Error Display (48 High Heat Only) DISPLAY MALFUNCTION AND PROTECTION INDICATION Communication Malfunction between indoor and outdoor units Current Overload Protection Outdoor Ambient Temperature Sensor (T4) malfunction Condenser coil temperature sensor (T3) malfunction Compressor discharge temperature sensor (T5) malfunction Outdoor unit EEPROM parameter error Outdoor fan speed is out of control...
  • Page 28: Outdoor Unit Digital Display

    38MGRBQ: Service Manual OUTDOOR UNIT DIGITAL DISPLAY A digital display is featured on the outdoor PCB. The LED displays different codes in the following situations: • Standby: “- -.” • Compressor operation: the running frequency. • Defrosting mode: “dF” or alternative displays between running frequency and “dF” (ach appears for 0.5s.) •...
  • Page 29 38MGRBQ: Service Manual OUTDOOR UNIT DISPLAY (CONT) Table 25 — Outdoor PCB (All Sizes) (Sheet 1 of 2) PRESS # DISPLAY REMARKS Normal Display Displays running frequency, running state, or malfunction code Actual Data Display Number of Indoor Units Quantity of indoor units with working connection Off: 0, Fan only: 1, Cooling: 2, Heating: 3, Forced cooling: 4.
  • Page 30 38MGRBQ: Service Manual (Sheet 2 of 2) PRESS # DISPLAY REMARKS F indoor unit evaporator temperature (T2F) EXV open angle for F indoor unit Reason for stop EVI valve target angle (only for M5OG-48HFN1-M-[X]) Change only for 38MGHBQ48EA3 (48K High Heat Model) Actual data/4.
  • Page 31 38MGRBQ: Service Manual Table 26 — Outdoor PCB (18K Only) Press # DISPLAY REMARK Normal Display Displays running frequency, running state, or malfunction code Quantity of indoor units with working connection Display Indoor Unit # Actual Data Outdoor unit running mode code Off: 0,Fan only: 1, Cooling: 2, Heating: 3, Forced cooling: 4.
  • Page 32 38MGRBQ: Service Manual Outdoor Unit Digital Codes Table 27 — Outdoor Unit Digital Codes NEW INDOOR DISPLAY LED STATUS ERROR Outdoor unit EEPROM parameter error Communication malfunction between indoor and outdoor units Communication malfunction between IPM board and outdoor main control board ——...
  • Page 33: Diagnosis And Solution

    38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION Indoor unit EEPROM parameter error diagnosis and solution REFER TO INDOOR UNIT SERVICE MANUAL ERROR CODE MALFUNCTION DECISION Indoor or outdoor PCB main chip does not receive feedback from EEPROM CONDITIONS Faulty PCB SUPPOSED CAUSES Installation mistake Troubleshooting Power off, then restart the...
  • Page 34 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Communication malfunction between the indoor and outdoor units diagnosis and solution Error Code E2 / EL 01 If the indoor unit does not receive the feedback from outdoor unit during 120 seconds. Malfunction decision conditions Wiring Mistake Supposed Causes Faulty indoor or outdoor PCB...
  • Page 35 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Fig. 37 — Pic 1 Use a multimeter to test the DC voltage between 2 (old: L2) port and the outdoor unit’s S port. The multimeter’s red pin connects with 2 (old: L2) port while the black pin is for S port.
  • Page 36 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) PIC2: IPM (for 4 zone and 5 zone) Operating Standby Power PIC3: Main board LED when power on and unit standby. PIC 4: Check point button, press 1 time for check how many indoor units are connected. Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 37 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Zero-crossing signal detection error diagnosis and solution EC / PC 40 ERROR CODE When the PCB does not receive zero crossing signal feedback for 4 minutes or the zero crossing signal time MALFUNCTION DECISION interval is abnormal.
  • Page 38 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Indoor fan speed malfunction diagnosis and solution REFER TO INDOOR UNIT SERVICE MANUAL ERROR CODE When the indoor fan speed is too low (300RPM) for a certain period of time, the unit ceases operation and the MALFUNCTION DECISION LED displays a failure code.
  • Page 39 38MGRBQ: Service Manual Index 1: 1. Indoor AC Fan Motor Power on the unit and set the unit running in fan mode at the high fan speed. After running for 15 seconds, measure the voltage of pin1 and pin2. If the value of the voltage is less than 100V (208~240V power supply) or 50V(115V power supply), the PCB has an issue and needs to be replaced.
  • Page 40 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Temperature sensor malfunction diagnosis and solution E4, EC 53, EC 54, EC 56 OR EC 50 ERROR CODE MALFUNCTION DECISION If the sampling voltage is lower than 0.06V or higher than 4.94V, the LED displays a failure. CONDITIONS PCB faulty Sensor faulty...
  • Page 41 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Inverter module (IPM) malfunction diagnosis and solution P6 / PC 00 ERROR CODE When the voltage signal, that the IPM sends to the compressor drive chip is abnormal, the display LED displays MALFUNCTION DECISION P6 or PC 00 and the unit turns off.
  • Page 42 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Over-voltage or under-voltage protection diagnosis and solution E5, PC 10, PC 11 OR PC 12 ERROR CODE When the supply voltage to the unit or to the main control board is outside the acceptable tolerance, the unit’s MALFUNCTION DECISION LED displays E5, PC 10, PC 11 or PC 12 and then the unit turns off.
  • Page 43 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Water-level alarm malfunction diagnosis and solution REFER TO INDOOR UNIT SERVICE MANUAL ERROR CODE MALFUNCTION DECISION If the sampling voltage is not 5V, the LED displays the failure code. CONDITIONS Wiring mistakes Faulty water-level switch SUPPOSED CAUSES Faulty water pump Faulty indoor PCB...
  • Page 44 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Indoor units mode conflict REFER TO INDOOR UNIT SERVICE MANUAL ERROR CODE MALFUNCTION DECISION The indoor units cannot work cooling mode and heating at same time. Heating mode has the priority. CONDITIONS If indoor unit A is working in COOLING mode or fan mode, and indoor unit B is set to HEATING mode, then A will switch off and B will work in HEATING mode.
  • Page 45 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E0/ EC 51 (Outdoor unit EEPROM parameter error) diagnosis and solution E0/ EC 51 ERROR CODE MALFUNCTION DECISION PCB main chip does not receive feedback from EEPROM chip CONDITIONS Installation mistake SUPPOSED CAUSES Faulty PCB Troubleshooting Outdoor EEPROM malfunction...
  • Page 46 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E2/ EL 01 (Communication malfunction between indoor and outdoor units) diagnosis and solution E2/ EL 01 ERROR CODE Indoor unit does not receive the feedback from outdoor unit during 120 seconds or outdoor unit does not MALFUNCTION DECISION receive the feedback from any one indoor unit during 180 seconds.
  • Page 47 38MGRBQ: Service Manual E2/ EL 01 (Communication malfunction between indoor and outdoor units) diagnosis and solution (Cont) Fig. 40 — PIC 1 PIC 1: Use a multimeter to test the DC voltage between the outdoor unit’s 2 (old: L2) port and 3 port. The multimeter’s red pin connects with 2 (old: L2) port while the black pin is for 3 port.
  • Page 48 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) PIC2: IPM (For four or five zone) Standby Power Fig. 42 — IPM for four and five zone Fig. 43 — Main Board PIC3: The main board LED displays when the power is on and the unit is in standby. Fig.
  • Page 49 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E3/ PC 40 (Communication malfunction between IPM board and outdoor main control board) diagnosis E3/ PC 40 ERROR CODE MALFUNCTION DECISION PCB main chip does not receive feedback from IPM module during 60 seconds. CONDITIONS Wiring mistake SUPPOSED CAUSES...
  • Page 50 38MGRBQ: Service Manual E3/ PC 40 (Communication malfunction between IPM board and outdoor main control board) diagnosis (Cont) Fig. 45 — E3/ PC 40 NOTE: Use a multimeter to test the DC voltage between black pin and white pin of signal wire. The normal value should be around 5V. Use a multimeter to test the DC voltage between the black pin and red pin of signal wire.
  • Page 51 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E4/EC 50 (Outdoor temperature sensor (coil sensor T3,ambient sensor T4, Compressor discharge sensor T5? A indoor coil outlet pipe sensor T2B) malfunction) diagnosis and solution F1/F2/F3/F4/F5 (No.A,B,C,D,E Indoor unit coil outlet temp. sensor malfunction) diagnosis and solution Outdoor room temperature sensor T4 is in open circuit or has short circuited (EC 53) Compressor discharge temperature sensor T5 is in open circuit or has short circuited (EC 54) Evaporator coil outlet temperature sensor T2B is in open circuit or has short circuited (EC 56)
  • Page 52 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E5/ PC 10/PC 11/PC 12 (Over-voltage or under-voltage protection) diagnosis and solution E5/ PC 10/PC 11/PC 12 ERROR CODE MALFUNCTION DECISION An abnormal voltage rise or drop is detected by checking the specified voltage detection circuit. CONDITIONS Wiring mistake Faulty Sensor...
  • Page 53 38MGRBQ: Service Manual E5/ PC 10/PC 11/PC 12 (Over-voltage or under-voltage protection) diagnosis and solution (Cont) IPM board (for 2-zone /3-zone) Bridge rectifier (for 2-zone/3-zone) Remark: Measure the DC voltage between + and - port. The normal value should be 190V~250V.
  • Page 54 38MGRBQ: Service Manual E5/ PC 10/PC 11/PC 12 (Over-voltage or under-voltage protection) diagnosis and solution (Cont) IPM board (for 4-zone) Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 55 38MGRBQ: Service Manual E5/ PC 10/PC 11/PC 12 (Over-voltage or under-voltage protection) diagnosis and solution (Cont) Bridge rectifier (for 5-zone) Remark: Measure the DC voltage between + and - port. The normal value should be 190V~250V. IPM board (for 5-zone) IPM Module for 5 - zone Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 56 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E6/ PC 0F (PFC module protection) error diagnosis and solution E6/ PC 0F ERROR CODE When the voltage signal that PFC sends to main control board is abnormal, the display LED displays E6 and MALFUNCTION DECISION the unit turns off.
  • Page 57 38MGRBQ: Service Manual E6/ PC 0F (PFC module protection) error diagnosis and solution (cont) Inductance Two ports of the inductance Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 58 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) E8/ EC 07 (Outdoor fan speed malfunction)/ EC 71(Over current failure of outdoor DC fan motor) diagnosis and solution E8/ EC 07/ EC 71 ERROR CODE When outdoor fan speed remains too low (300RPM) or too high (2400RPM) for a certain time, the unit will stop MALFUNCTION DECISION and the LED displays the failure.
  • Page 59 38MGRBQ: Service Manual DC Fan Motor (Control Chip is in PCB) Release the UVW connector. Measure the U-V, U-W, and V-W resistance. If the resistances are not equal to each other, the fan motor may be experiencing problems and needs to be replaced. Otherwise, the PCB must have an issue and needs to be replaced. Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 60 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P1/PC 30 (High pressure protection) diagnosis and solution P1/PC 30 ERROR CODE MALFUNCTION DECISION If the sampling voltage is not 5V, the LED displays the failure. CONDITIONS Wiring mistake Faulty over load protector SUPPOSED CAUSES System block Faulty Outdoor PCB...
  • Page 61 38MGRBQ: Service Manual P1/PC 30 (High pressure protection) diagnosis and solution (Cont) Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 62 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P2/PC 31 (Low pressure protection) diagnosis and solution P2/PC 31 ERROR CODE MALFUNCTION DECISION If the sampling voltage is not 5V, the LED will display the failure. CONDITIONS Wiring mistake Faulty overload protector SUPPOSED CAUSES System block Faulty Outdoor PCB...
  • Page 63 38MGRBQ: Service Manual P2/PC 31 (Low pressure protection) diagnosis and solution Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 64 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P3/PC 08 (Current overload protection)/ PC 44(Outdoor unit zero speed protection)/PC 46(Compressor speed is out of control)/PC 49 (Compressor overcurrent failure) diagnosis and solution P3/PC 08/PC 44/PC 46/PC 49 ERROR CODE MALFUNCTION DECISION If the outdoor current exceeds the current limit value, the LED displays the failure.
  • Page 65 38MGRBQ: Service Manual P3/PC 08 (Current overload protection)/ PC 44(Outdoor unit zero speed protection)/PC 46(Compressor speed is out of control)/PC 49(Compressor overcurrent failure) diagnosis and solution (Cont) Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 66 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P4/PC 06 (Temperature protection of compressor discharge) diagnosis and solution P4/PC 06 ERROR CODE When the compressor discharge temperature(T5) is more than 239 F (115 C) for 10 seconds, the   MALFUNCTION DECISION compressor stops and restarts until T5 is less than 194 F (90 CONDITIONS...
  • Page 67 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P5/PC 0A (High temperature protection of condenser) diagnosis and solution P5/PC 0A ERROR CODE When the outdoor pipe temperature is higher than 149°F(65°C), the unit stops and starts again when the MALFUNCTION DECISION outdoor pipe temperature is less than 125.6°F(52°C) CONDITIONS Faulty condenser temperature sensor...
  • Page 68 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) P6/PC 00 (Inverter module (IPM) malfunction) diagnosis and solution P6/PC 00 ERROR CODE When the voltage signal that the IPM sends to the compressor drive chip is abnormal, the display LED displays MALFUNCTION DECISION P6 and unit turns off.
  • Page 69 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) High temperature protection of compressor top (IDU P2/ODU P0/PC 02) P2/ODU P0/PC 02 ERROR CODE MALFUNCTION DECISION If the sampling voltage is not 5V, the LED displays the failure. CONDITIONS Wiring mistake Faulty overload protector SUPPOSED CAUSES System leak or block Faulty PCB...
  • Page 70 38MGRBQ: Service Manual Lack phase failure of outdoor DC fan motor (EC72) Power off,then restart the unit The unit operates 2 minutes later.Is it still normally displaying the error code? Check the fan motor wiring Correct the connections Are all the connections good? Check whether the three- phase resistance of the fan is Replace the fan motor...
  • Page 71 38MGRBQ: Service Manual Outdoor compressor lack phase protection (PC43) Power off,then restart the unit The unit operates 2 minutes later.Is it still normally displaying the error code? Check both ends of the Correct the connections compressor connecting line. Are the connections good? Check whether the three- phase resistance of the Replace the compressor...
  • Page 72 38MGRBQ: Service Manual DIAGNOSIS AND SOLUTION (CONT) Communication malfunction between adapter board and outdoor main control board (ODU Ed) P2/ODU P0/PC 02 ERROR CODE MALFUNCTION DECISION If outdoor PCB does not receive feedback from adapter board CONDITIONS Wiring mistake SUPPOSED CAUSES Faulty PCB Troubleshooting Power off, then restart the unit after 3...
  • Page 73: Appendices

    38MGRBQ: Service Manual APPENDICES Appendix 1 Table 28 — Temperature Sensor Resistance Value (C-K) °C °F °C °F °C °F °C °F K OHM K OHM K OHM K OHM 115.266 12.6431 2.35774 0.62973 108.146 12.0561 2.27249 0.61148 101.517 11.5 2.19073 0.59386 96.3423...
  • Page 74 38MGRBQ: Service Manual Appendix 2 Table 29 — Unit C Discharge Temperature Sensor (°C-K) °C °F °C °F °C °F °C °F K OHM K OHM K OHM K OHM 542.7 68.66 13.59 3.702 511.9 65.62 13.11 3.595 62.73 12.65 3.492 455.9 59.98...
  • Page 75 38MGRBQ: Service Manual 2. Compressor Check Measure the resistance value of each winding by using the tester. Fig. 48 — Compressor Check Table 31 — Compressor Check RESISTANCE VALUE Position ATM150D23UFZ ATF235D22UMT ATF250D22UMT ATF310D43UMT ATQ360D1UMU ATQ420D1UMU EAPQ420D1UMUA Blue - Red Blue - Black 1.72 Ω...
  • Page 76 38MGRBQ: Service Manual 4. 4-Way Valve Power on, use a digital tester to measure the voltage, when the unit operates in the COOLING mode, it is 0V. When the unit operates in the HEATNG mode, it is about 230VAC. If the value of the voltage is not in the range, the PCB is faulty and needs to be replaced. Turn off the power, use a digital tester to measure the resistance.
  • Page 77 38MGRBQ: Service Manual 5. EXV Check: Disconnect the Connectors. Red Brown Blue Orange Yellow White Resistance to EXV Coil Table 33 — Resistance to EXV Coil Color of lead wire Normal Value Red- Blue Red - Yellow About 50Ω Brown-Orange Brown-White Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 78 38MGRBQ: Service Manual Red- Blue Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 79 38MGRBQ: Service Manual KEY: • Brown - Orange • Red-Yellow KEY: • Brown - White Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 80: Disassembly Instructions

    38MGRBQ: Service Manual DISASSEMBLY INSTRUCTIONS This section is for reference, the images may differ from your actual unit. PART NAME PROCEDURES REMARKS FAN ASSEMBLY REMOVE THE FAN 1. Turn off the air conditioner. 2. Turn off the power breaker. 3. Remove the 4 screws of the air outlet grille. 4.
  • Page 81 38MGRBQ: Service Manual PANEL PLATE REMOVE THE PANEL PLATE 1. Remove the 6 front panel screws. 2. Remove the front panel. Front panel screws 3. Remove the 4 handle screws. 4. Remove the handle. Handle screws Terminal board screws 5. Remove the two screws of the terminal board and seven Right rear screws of the right-rear panel.
  • Page 82 38MGRBQ: Service Manual ELECTRICAL PARTS REMOVE ELECTRICAL PARTS 1. Perform the steps from sections 1 and 2. 2. Remove the four screws securing the IPM board. PCB Board IPM Board 3. Loosen the reactor connector. 4. Loosen the compressor connector. CN1(5p,white) 5.
  • Page 83 38MGRBQ: Service Manual 8. Disconnect the grounding wire (yellow-green) after removing the handle and the right-rear panel. 9. Remove the PCB board. COMPRESSOR REMOVE THE COMPRESSOR 1. Perform the steps from sections 1 and 2. 2. Remove the electrical control box cover. 3.
  • Page 84 38MGRBQ: Service Manual REACTOR REMOVE THE REACTOR 1. Perform the steps from section 2. 2. Loosen the connector between the IPM and reactor. 3. Remove the reactor’s 2 screws. 4. Remove the reactor. Inductance Cover screws 4-WAY VALVE REMOVE THE 4-WAY VALVE 1.
  • Page 85 38MGRBQ: Service Manual DISASSEMBLY INSTRUCTIONS PART NAME PROCEDURES REMARKS PANEL PLATE REMOVE THE PANEL PLATE Handle screws Top cover screws 1. Turn off the air conditioner. 2. Turn off the power breaker. Top cover screws 3. Remove the 3 handle screws. 4.
  • Page 86 38MGRBQ: Service Manual 7. Remove the screws of water collector, and remove the water collector. (3 screws) Water Collector screws Terminal board screws Right side board screws 8. Remove the terminal board’s two screws and the right side panel’s 9 screws. 9.
  • Page 87 38MGRBQ: Service Manual ELECTRICAL PARTS REMOVE ELECTRICAL PARTS REMARKS 1. Perform the steps from section 1. 2. Remove the 5 screws from the electrical control box cover. Remove the cover. 3. Cut the ribbon and disconnect the 4-way valve connector CN38 (2p,blue).
  • Page 88 38MGRBQ: Service Manual COMPRESSOR HOW TO REMOVE THE COMPRESSOR REMARKS 1. Perform the steps from sections 1, 2 and 3. 2. Remove the electrical control box and partition plate. 3. Extract the refrigerant gas. 4. Remove the sound insulation material and crankcase heating cable.
  • Page 89 38MGRBQ: Service Manual DISASSEMBLY INSTRUCTIONS (CONT) PART NAME PROCEDURES REMARKS PANEL PLATE REMOVE THE PANEL PLATE Handle Screws Top Cover Screws Top Cover Screws 1. Turn off the air conditioner. 2. Turn off the power breaker. 3. Remove the 4 handle screws, then remove the handle. 4.
  • Page 90 38MGRBQ: Service Manual Front Panel Screws Front Panel Screws Right-Rear Panel Screws Terminal Board Screws Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 91 38MGRBQ: Service Manual FAN ASSEMBLY REMOVE THE FAN ASSEMBLY REMARKS 1. Remove the top cover, the right front side panel and front panel as shown in section 1, steps 1-4. 2. Remove the hex nut securing the fan. 3. Remove the fan, 4.
  • Page 92 38MGRBQ: Service Manual ELECTRICAL PARTS REMOVE ELECTRICAL PARTS REMARKS IPM Board PCB Board 1. Perform the steps from sections 1 and 2. 2. Remove the 4 screws securing the IPM board. 3. Unfasten the reactor connector. 4. Unfasten the compressor connector. 5.
  • Page 93 38MGRBQ: Service Manual COMPRESSOR REMOVE THE COMPRESSOR REMARKS 1. Perform the steps from sections 1, 2, and 3. 2. Remove the electrical control box and the partition plate. 3. Extract the refrigerant gas. 4. Remove the sound insulation material and crankcase heating cable.
  • Page 94 38MGRBQ: Service Manual EXPANSION VALVE REMOVE THE EXPANSION VALVE REMARKS 1. Perform the steps from sections 1 and 2. 2. Remove the electrical parts as described in section 3. 3. Remove the coils. Expansion valves 4. Detach the expansion valves’ and the pipes’ welded parts. Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.
  • Page 95 38MGRBQ: Service Manual PART NAME PROCEDURES REMARKS PANEL PLATE REMOVE THE PANEL PLATE Handle Screws Top Cover Screws Top Cover Screws 1. Turn off the air conditioner. 2. Turn off the power breaker. 3. Remove the 4 handle screws, then remove the handle. 4.
  • Page 96 38MGRBQ: Service Manual Front Panel Screws 7. Remove the 2 screws from the terminal board, water collector screw and 15 right-rear panel screws, then remove the right-rear panel. Front Panel Screws Right Rear Panel Screws Terminal Board Screws FAN ASSEMBLY REMOVE THE FAN ASSEMBLY REMARKS 1.
  • Page 97 38MGRBQ: Service Manual 5. Disconnect the fan motor connector CN19(3p,white) from the driver board. 6. Loosen four fixing screws and remove the fan motor. ELECTRICAL PARTS REMOVE THE ELECTRICAL PARTS REMARKS 1. Perform the steps from sections 1 and 2. PCB Board Driver Board 2.
  • Page 98 38MGRBQ: Service Manual CN 3 CN 4 CN 13 CN 10 CN33 CN 22 CN 40 CN 44 CN 2 CN1 8. Disconnect the ground wire (yellow-green) after removing the right-rear panel. 9. Remove the PCB card. COMPRESSOR REMOVE THE COMPRESSOR REMARKS 1.
  • Page 99 38MGRBQ: Service Manual EXPANSION VALVE REMOVE THE EXPANSION VALVE REMARKS 1. Perform the steps from sections 1 and 2. 2. Remove the electrical parts as described in section 3. Expansion Valves 3. Remove the coils. 4. Detach the welded parts from the expansion valves and pipes.
  • Page 100 38MGRBQ: Service Manual 6. Remove the 1 front side panel screw, then remove the front side panel. 7. Disconnect the fan motor connectors FAN1(3p,white) and FAN2(3p,white) from the DC motor driver board. 8. Remove the fan motor after unfastening fixing screws. PANEL PLATE REMOVE THE PANEL PLATE REMARKS...
  • Page 101 38MGRBQ: Service Manual ELECTRICAL PARTS REMOVE THE ELECTRICAL PARTS REMARKS DC Fan Driver Board IPM Board PCB Board 1. Perform the steps from section 1, steps 5-6 and section 2. 2. Disconnect the fan motor connector(5p,white) from the IPM board. CN2(yellow) 3.
  • Page 102 38MGRBQ: Service Manual 5. Disconnect the connectors and wires connected from PCB and other parts. Connectors: CN 13 CN8: Discharge temperature sensor (2p,white) CN16 CN 21 CN12 Heatsink temperature sensor(2p,red) CN29 CN 37 CN9:T3/T4 temperature sensor (2p/2p,white) CN 8 CN 12 CN11:T2B-A,B,C,D,E temperature sensor (2p/2p/2p/ CN 9 CN 11 2p/2p,white)
  • Page 103 38MGRBQ: Service Manual EXPANSION VALVE REMOVE THE EXPANSION VALVE REMARKS 1. Perform the steps from sections 1 and 2. 2. Remove the electrical parts as described in section 3. 3. Remove the coil. Expansion Valves 4. Detach the welded parts of the expansion valves and pipes. PART NAME PROCEDURES REMARKS...
  • Page 104 38MGRBQ: Service Manual 6. Remove the 1 front side panel screw, then remove the front side panel. 7. Disconnect the fan motor connectors FAN1(3p,white) and FAN2(3p,white) from DC motor driver board. 8. Remove the fan motor after loosening the screws. PANEL PLATE REMOVE THE PANEL PLATE REMARKS...
  • Page 105 38MGRBQ: Service Manual ELECTRICAL PARTS REMOVE THE ELECTRICAL PARTS REMARKS 1. Perform the steps from section 1, steps 5-6 and section 2. 2. Disconnect the fan motor connector(5p,white) from the IPM board. Adapter board IPM board PCB board CN3(red) 3. Disconnect the following 6 pieces of connection wires and connectors between the IPM and other parts.
  • Page 106 Expansion 3. Remove the coil. Valves 4. Detach the welded parts of the expansion valves and pipes. © 2022 Carrier. All rights reserved. Edition Date: 06/22 Catalog No: SG-38MGRBQ-01 Replaces: NEW Manufacturer reserves the right to change, at any time, specifications and designs without notice and without obligations.

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